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Campbell’s Confections

25 Main Street

Grove City, PA 16127

724-555-2025

www.campbellsconfections.biz

Background

Campbell’s Confections is a candy manufacturer in western Pennsylvania with three major divisions. The company is dedicated to producing quality chocolates for retail, wholesale, and fundraising.

There are 24 Campbell’s Confections retail stores located in three states. There are fourteen stores in western Pennsylvania, six stores in eastern Ohio, and four stores in northern West Virginia. The stores vary in physical size, location, and product offerings.

You will find stores located in the middle of downtown districts, shopping plazas, and shopping malls. The size of the store determines the number and type of products available for sale.

Each store manager/owner has the opportunity to choose the product lines displayed in the store. In addition to the assorted chocolates all stores sell, the store owner can select products from categories including home décor and accessories, holiday gifts and accessories, figurines and collectibles, special occasions, and greeting cards.

A few store owners have expanded their candy offerings by adding display cases for soft candies, hard candies, lollipops, jelly beans, and licorice.

Items that you will find in the home décor accessories section include banners, bird houses, candles and candle holders, photo frames, and wind chimes. If you are looking for a gift for a special occasion, you will find several gift ideas available for anniversaries, weddings, babies, birthdays, and graduation. Collectors will be impressed with the number and types of figurines available. On occasion, an artist will visit the store to meet customers and to autograph their purchases.

Most stores carry a large assortment of plush animals, children’s books, and educational toys. Truly there is something for everyone in our stores.

A directory of our stores and contact information is listed on t he next page.

Pennsylvania Stores

Store Manager Telephone Number Fax Number

Grove City Gary Harmon 724-555-2025 724 777 2050

Meadville Josh Patterson 814-555-2550 814-555-2575

Butler Robert Hovis 724-555-1010 724-555-1020

Pittsburgh Tony Chiappini 412-555-2025 412-555-2050

Franklin John Armstrong 814-555-3060 814-555-3090

Sharon Bryson Clark 724-555-7550 724-555-7575

New Castle George Smith 724-555-4040 724-555-4080

Erie Elizabeth Veritz 814-555-1632 814-555-1664

Edinboro Helen Weiser 814-555-7710 814-555-7720

Mercer Bruce Hazlett 724-555-5432 724-555-2345

Greenville Robin Witherup 724-555-7676 724-555-6767

Monroeville Jeff Garrett 412-555-8228 412-555-6828

New Wilmington Patricia Bentley 724-555-6300 724-555-6330

Clarion Ethan Myers 814-555-1900 814-555-1990

Ohio Stores

Store Manager Telephone Number Fax Number

Akron Jackson Sigmon 234-555-3612 234-555-3613

Canton Sarah Dunlap 330-555-1508 330-555-1507

Massillon Patrick Donaldson 330-555-7346 330-555-7347

Cleveland Paul Kellogg 330-555-8525 330-555-8526

Warren Leigh Brittain 330-555-1133 330-555-1134

Youngstown Nancy Epperson 440-555-9278 440-555-9219

West Virginia Stores

Store Manager Telephone Number Fax Number

Clarksburg Scott Edwards 304-555-6636 304-555-6660

Fairmont Grace Russell 304-555-9800 304-555-9810

Morgantown Vince Teague 304-555-7920 304-555-7940

Wheeling Aaron Sanders 304-555-8480 304-555-8484

Campbell’s Chocolates encourages tours of our factory, and we will do our best to schedule a date and time to accommodate your requests. We also provide customized products such as favors, corporate gifts, and holiday specialties. We even have a Chocolate Club!

Tours

The factory that produces Campbell’s Confections is located on Monroe Street in Grove City, Pennsylvania, just two blocks from the main retail candy store on Main Street. The chocolate factory building is 75,000 square feet, and there is an adjacent garage facility for the maintenance and storage of the company-owned vehicles.

The factory makes, warehouses, and distributes chocolates for all of its 24 retail stores. It also houses the production and administrative offices for the fundraising department.

Factory tours are conducted Monday through Friday from 9 a.m. to 3 p.m. September 1 through June 30. The factory is closed during July and August for plant maintenance.

We welcome small and large groups, but we require a reservation two weeks in advance. The minimum tour group size is ten. If your group size is fewer than 10, we will combine your group with another tour group. The guided tour is approximately 45 minutes.

Chocolate Club

The marketing department of Campbell’s Confections recently created a new plan for marketing its fine chocolates—a chocolate club. You can buy a club membership for yourself or give the gift of chocolate to your favorite chocoholic!

The Chocolate Club offers flexibility in the number of months you want to order, when you want the membership to begin (specify the month to start), and how frequent you want the chocolate shipped (consecutive months, every other month, or once a quarter). You can also choose to pay in one installment or monthly. The monthly cost is $36 which does not include shipping and handling. A yearly membership is $400. Chocolates are shipped the first week of the month.

The chocolate selections for the Chocolate Club include:

· milk chocolate covered nuts

· dark chocolate covered nuts

· milk chocolate soft cream centers

· dark chocolate soft cream centers

· caramel pecanettes

· cordial cherries

· chocolate melt-a-ways

· French mint melt-a-ways

· truffles

· three-tier box of assorted chocolates

Sugar-free chocolates are available, too.

Gift announcements printed on elegant paper are provided for each gift membership.

To experience the sensational tastes of Campbell’s Confections every month, join the Chocolate Club today! For more information, call toll free 1-800-555-2025.

Corporate Gifts

Corporate gifts have been a successful marketing strategy for Campbell’s Confections. Corporate gifts may be given to express appreciation to business associates, clients, patrons, or customers. They may also be used to reward employees for their dedication and commitment to the goals of the organization.

Our line of corporate products includes a deluxe box of assorted chocolates (available in several sizes), chocolate plaques with a corporate logo, chocolate business cards, chocolate bars, chocolate coins, or holiday tins filled with assorted chocolates.

If you want to place a corporate order, call our corporate gift specialists. They will help you select a customized gift that will not only be a reflection of your company but also be one that meets your budget. You will need to provide a camera-ready photograph or image file of your logo or company name. There will be a one-time set up charge of $275, but the mold can be used year after year. It will take approximately ten days for our plant to prepare the mold.

Once you have approved the mold, we will process your order. We will gift wrap each gift and include a gift message from you. Because we have the ability to prepare a mailing list for you, we can ship your gifts on the appropriate date. As an added service, we will maintain and update your mailing list. All you have to do is browse our corporate gift catalog to make your selection.

Volume discounts are available with the amount being incremental: Discount rates begin at 10 percent for a minimum order of $500 but reach 25 percent for orders totaling $2,500 or more.

A luxurious, hand-made chocolate gift is a great way to make a sweet impression.

Favors

Campbell’s Confections has provided hundreds of unique chocolate favors for weddings, anniversaries, bridal showers, new baby showers, birthday parties, and favors for all occasions. We produce favors in milk chocolate, dark chocolate, white chocolate, and sugar-free chocolate. Favors are a great way to complement your menu.

Our chocolate suckers are one ounce of solid chocolate wrapped in a clear cello bag with a hand-tied white ribbon. You can choose from a variety of shapes and styles, or we can create a custom favor design for your special occasion. Custom designs require a minimum of four weeks’ advance notice.

We also make one-ounce solid chocolate in various shapes. We have:

· wedding bells

· miniature brides and grooms

· baby bottles

· baby booties

· baby rattles

· hearts

· other assorted shapes

Please check our catalog or Web site for a complete listing and a picture of each.

Our solid chocolate squares are also available for use as party favors. The squares are not personalized for a particular occasion, but you can choose from an assortment of flavors. You can choose:

· solid milk chocolate

· milk chocolate with caramel filling

· milk chocolate with almonds

· milk chocolate with double chocolate filling

· dark chocolate with mint filling

The favor prices are based on the quantity purchased. Individual pieces up to 30 pieces are $2 each. Thirty to 100 pieces are $1.75, and orders over 100 are $1.50 each.

The next time you are planning a special event, check our assortment of chocolate favors. We are certain that we can help you entertain in style. Remember, you can select one of our favor shapes or design your own.

chocolate fountains

Campbell’s Confections rents chocolate fountains to individuals or groups planning a special event. The fountain can be used as a centerpiece, and guests will enjoy watching the flow of rich, creamy chocolate and dipping fresh fruit in our finest chocolate flavors.

There are three sizes available, so the number of guests best determines the number and size to rent. The small fountain serves up to 250 guests. Request the medium fountain for up to 500 guests, but order the large fountain for parties over 500 guests. Place your reservation early to guarantee the day and time for fountain rental.

Remember that the chocolate fountain works best when placed indoors. It is easier to control the temperature when the unit is inside, plus there is less likelihood that the chocolate will harden from fluctuating temperatures.

Call our main office for details.

Gift Cards

Campbell’s Confections offers gift certificates and gift cards for the special someone who has everything!

Gift cards and gift certificates are available at our retail stores as well as online. You can redeem the certificates and cards at all 24 store locations in Pennsylvania, Ohio, and West Virginia.

When ordering, you can include a special message which we will insert with the gift certificate or gift card. We will also enclose a current Campbell’s Confections catalog.

Fundraising

Campbell’s Confections has a fundraising department to assist customers with their fundraising campaigns. A minimum of 50 percent profit is earned by every group or organization.

The most popular fundraising products are six quality chocolate bars. The chocolate bar flavors include the following:

· Solid milk chocolate

· Milk chocolate with crisped rice

· Milk chocolate with almonds

· Milk chocolate with caramel filling

· Milk chocolate with peanut butter filling

· Milk chocolate with double chocolate filling

The individual bars are 2.5 ounces and are priced at $1. A case contains 36 bars, and the cost per case is $36. The profit for the fundraising organization is $18 per case.

The minimum order for fundraising is five cases, and the cases may be a mixed variety of the chocolate bar flavors. There are no shipping charges for orders of 50 cases or more within a 100-mile radius. Orders for fewer than 50 cases will include freight charges. Delivery is made within 7 to 10 days after we receive the order.

Specialty fundraising products are available for the Christmas and Easter seasons. Contact our fundraising department to request additional information or to request a fundraising packet.

Sales Department

Campbell’s Confections

250 Monroe Street

Grove City, PA 16127

Toll free: 800-555-2025

Wholesale

Campbell’s Confections entered the wholesale market during the mid 1990s. Contracts were negotiated with a large hotel chain and the Pittsburgh airport to provide boxed chocolates for gift stores. Wholesale contracts are negotiated with hotels or other businesses with multiple locations. Wholesale prices are based on a minimum order of $750. The wholesale agreements also stipulate the proper conditions for displaying Campbell’s Chocolates. The display area must be a temperature-controlled environment with ideal temperatures ranging from 60 to 68 degrees in a dry area. Chocolates cannot be displayed in an area where flowers are sold due to the high humidity levels.

Initial chocolate offerings for the wholesale market included assorted chocolate covered nuts (milk and dark chocolate), assorted chocolate covered creams (milk and dark,), and assorted melt-a-ways (milk and dark). The chocolate boxes are available in 8 ounces, 1 pound, and 2 pound boxes. Sugar-free chocolates and chocolate bars are also available.

Customer Service

Our customer service account executives are trained to help you with your purchases. If you have any questions about your order, shipping, payments, or a problem with your order, please contact us. The number to call for Customer Service is 800-555-5075. Call Monday through Saturday from 9 a.m. to 6 p.m. ET. If you prefer to email our customer service department, please send your questions to customer_service@campbellsconfections.biz. You can also write to us at Campbell’s Confections, 25 Main Street, Grove City, PA 16127.

Our customer service account executives are assigned to specific stores and are listed below.

Customer Service Account Executives

Pennsylvania

Butler Cynthia Rhodes

Edinboro Carole Walters

Erie Carole Walters

Franklin Carole Walters

Greenville Carole Walters

Grove City Carole Walters

Meadville Carole Walters

Mercer Carole Walters

Monroeville Cynthia Rhodes

New Castle Cynthia Rhodes

Pittsburgh Cynthia Rhodes

Sharon Carole Walters

West Virginia

Clarksburg Rebecca Surrena

Fairmont Rebecca Surrena

Morgantown Rebecca Surrena

Wheeling Rebecca Surrena

Ohio

Akron Jane Daniels

Canton Jane Daniels

Massillon Jane Daniels

Cleveland Jane Daniels

Warren Jane Daniels

Youngstown Jane Daniels