case1study
Chapter six
Employee Attitudes and their effects
Lecture 3/3
Part 2 : Effects of employee attitudes:(CONT.) Part 3 Studying job satisfaction
Employee Performance
Turnover: higher job satisfaction is associated with lower employee turnover, which is the proportion of employees leaving an organization during a given time period.
Employees turnover can have several negative effects on the organization. They include:
Separation cost
Training cost for new employees
Vacancy cost
Replacement cost
Morale effects
Employee Performance . Cont.
Tardiness: a tardy employee is one who comes to work but arrives beyond the designated starting time. Tardiness is a short period absenteeism ranging from a few minutes to several hours for each event.
Presenteesim: occurs when employees come to work despite troublesome physical and emotional health conditions that affect their performance.
Theft: Some employees steal product from the company. It is the unauthorized removal of company resources.
Violence: it can be verbal or physical aggression at work.
Part 3 Studying job satisfaction
Benefits of Job satisfaction studies
Job satisfaction survey is a procedure by which employees report their feelings toward their jobs and work environmnet.
Benefits of job satisfaction:
1- monitoring attitudes: management can have an indication of general levels of satisfaction in a company.
2- the flow of communication in all directions is improved as people plan the survey, take it, and discuss its results.
Ideal survey conditions:
Top management supports the survey
Employees are involve in planning the survey
Past surveys have produced noticeable changes
A clear objective exists for conducting the survey
Management is willing to follow up the action
Both the results and action plans are communicated to employees
Types of Job satisfaction survey questions
Closed –end questions: present a choice of answers in such a way that employees select and make the answers that best represent their own feelings.
Open-end questions: seek responses from employees in their own words. This type of questions has two kinds:
1- Directed questions: focus the employee attention on specific parts of the job and ask questions about those aspects.
2- Undirected questions): ask for general comments about the job.
Survey design and follow-up
Major steps in conducting the surveys
9-Monitor results
8-Implement action plan
7-Provide feedback to participants
6-Analyze result
5-Tabulate results
4-Administer survey
3-Develop survey instrument
2-Obtain management commitment
1-Identify reason for survey
Reliability: is the capacity of a survey instrument to produce consistent results regardless who administers it .
Validity: The capacity to measure what they claim to measure
Elements serve having effective study
Communicate the results
Comparative data
Work follow up
Feed back to employees
Using survey information.
Changing employee attitudes
If management wants to change the attitudes of employees, there many ways such as:
Make the rewards system is tide to individual or team performance
Set challenging goals
Define clear role expectation
Refrain from attacking the employees’ attitudes
Provide frequent feedback
Exhibit a caring
Provide opportunities
Show appreciation for appropriate effort
For a purpose of gaining extra information in regards to the job satisfaction , you are invited to read this carefully chosen article ( Link is available)
https ://wikispaces.psu.edu/display/PSYCH484/Job+Satisfaction+Case+Study
Question
Explain in what way do dissatisfaction and (bending of rules) overlap with each other , discuss in the light of job ethics .For more details see figure 9.6 p 213
END OF CHAPTER SIX