Discussion
WON’T BE VISIBLE TO THE EYE ROBOTS PEOPLE CURRENTLY TOIL
ABOUT 65% OF ALL JOBS IN VEGAS ARE SUSCEPTIBLE TO AUTOMATION BY 2035
ACROSS THE U.S., 55% (OR MORE) OF JOBS IN ALMOST ALL METROPOLITAN AREAS FACE THIS SAME SCENARIO
• IT HAS
• CREATED NEW TYPES OF WORK
• ENABLED NEW WAYS TO DO TRADITIONAL WORK
• SUPPORTED NEW WAYS TO MANAGE PEOPLE
• IT HAS CHANGED TRADITIONAL WORK
• THE WAY WORK IS DONE
• HOW WE COMMUNICATE
• DECISION-MAKING
• COLLABORATION
• CONNECTING IN NEW WAYS
• MANAGING IN NEW WAYS
• BEHAVIOR
• OUTCOME
• PERSONNEL
DIGITAL
PROVIDES NEW
OPPORTUNITIES
• WORK CAN BE DONE ANYWHERE, ANYTIME
• PEOPLE DESIRE FLEXIBILITY
• WORKING FROM HOME
• MOBILE WORKERS WORK FROM ANYWHERE
• VIRTUAL TEAMS INCLUDE REMOTE WORKERS AS WELL
AS THOSE IN THEIR OFFICES
Driver Effect
Shift to knowledge-based work
Decouples work from any particular place
Changing demographics & lifestyle preferences
Workers desire geographic & time- shifting flexibility
New technologies with enhanced bandwidth
Remotely-performed work is practical & cost-effective
Web ubiquity Can stay connected 24/7
“Green” concerns Reduced commuting costs; real estate energy consumption; travel costs
Advantages of Remote Work Potential Problems
Reduced stress: better ability to meet schedules; less distraction at work
Increased stress: Harder to separate work from home life
Higher morale & lower absenteeism
Harder to evaluate performance
Geographic flexibility Employee may become disconnected
from company culture
Higher personal productivity Telecommuters are more easily replaced by offshore workers
Housebound individuals can join the workforce
Not suitable for all jobs or employees
Informal Dress Security might be more difficult
Challenges Virtual Teams Traditional Teams
Communications • Multiple time zones can lead to greater efficiency but can lead to communication difficulties & coordination costs (passing work)
• Non-verbal communication is difficult to convey
• Same time zone. Scheduling is less difficult
• Teams may use richer communication media
Technology Proficiency is required in several technologies • Support for face-to-face interaction without replacing it
• Skills & task-technology fit is less critical
Team Diversity • Members represent different organizations & / or cultures
• Harder to establish a group identity
• Necessary to have better communication skills
• More difficult to build trust, norms
• Impact of deadlines not always consistent
• More homogeneous members
• Easier group identity
• Easier to communicate
• MAJOR CONCERN
• RESISTED IF VIEWED AS NEGATIVE IMPACTS
•
• DENYING
• SABOTAGING
• CHALLENGING
• REFUSING
M a
rk e
ti n
g
S a
le s
O p
e ra
ti o
n s
F in
a n
c e
L a
w
Management Team Product Inquiry Process
Purchasing Process
Servicing Process
Resolution Process
C u
st o
m e
r
Information Flows
Focus – Optimization
F o
c u
s –
E x p
e ri e
n c
e
•
•
•
•
Silo Perspective Business Process Perspective
Definition Self-contained functional
units such as marketing, operations, finance
Interrelated, sequential set
of activities and tasks that turns inputs into outputs
Focus Functional Cross-functional
Goal Accomplishment
Optimizes on functional goals, which might be suboptimal for the organization
Optimizes on organizational goals, or the “big picture”
Benefits Highlighting and developing core competencies; functional efficiencies
Avoiding work duplication and cross-functional communication gaps; organizational effectiveness
Problems Redundancy of information throughout
the organization; cross- functional inefficiencies; communication problems
Difficult to find knowledgeable
generalists; sophisticated software is needed
•
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•
•
•
•
• TOOLS
• ENTERPRISE SOFTWARE PACKAGES
•
•
•
•
• HUNDREDS OF SYSTEMS
•
• INTEGRATE INFORMATION FLOWS
• INDUSTRY “BEST” PRACTICES
• NEED TO BE INTEGRATED
• ASSEMBLY (CUSTOMIZATION) IS REQUIRED
• SYSTEMS EVOLVE
• THE VALUE CHAIN MODEL TO CUSTOMERS
• OBTAIN, ENHANCE RELATIONSHIPS WITH & RETAIN CUSTOMERS
• BETTER CUSTOMER SERVICE
•
•
• INTEGRATED SUPPLY CHAIN
• LINKED ACROSS COMPANIES
• OPTIMIZES COSTS & OPPORTUNITIES
• LATEST INFORMATION ABOUT SALES EXPECTED & INVENTORIES
•
Advantages Disadvantages
• Represent “best practices”
• Allow modules through the
organization to communicate with
each other
• Enable centralized decision making
• Eliminate redundant data entry
• Enable standardized procedures in
different locations
• Require enormous amount of work
• Require redesign of business
practices for maximum benefit
• Have very high cost
• Are sold as a suite, not individual
modules
• Require organizational changes
• Have high risk of failure
•
• STARTING OUT
• NOT RELIED UPON FOR STRATEGIC ADVANTAGE
• SYSTEMS ARE IN CRISIS
•
• ARE RELIED UPON FOR STRATEGIC ADVANTAGE
• DOES NOT FIT THE ORGANIZATION
• LACK OF TOP MANAGEMENT SUPPORT
THANK YOU! (AND PLEASE DON’T FORGET TO POST QUESTIONS TO THE “I’VE GOT
A QUESTION!” DISCUSSION FORUM)