Reflective essay
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Leading Teams
WEEK 7
Dr Edward Kachab
Sept 12th
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Leading Teams
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Learning Objectives
Turn a group of individuals into a collaborative team that achieves high performance through a shared mission and collective responsibility
Identify challenges associated with teamwork, and explain why people sometimes have negative feelings about working in a team
Lead a team to high performance by providing a compelling purpose and clear objectives, clarifying roles and responsibilities, designing the team in terms of size and diversity, giving team members decision authority, and providing support and coaching
Leading Teams
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Learning Objectives
Understand and handle the stages of team development, and know how to promote cohesiveness and shape productive team norms
Understand the challenges and benefits of virtual teams and the team leader behaviors that contribute to virtual team effectiveness
Handle conflicts that inevitably arise among members of a team
Leading Teams
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What is a team?
Leading Teams
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What is the value of teams?
Valuable in organizations where work is interdependent
For interdependent tasks, a team ensures:
• Coordination
• Information sharing
• Exchange of materials
Leading Teams
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What is the value of teams?
Valuable in organizations where work is interdependent
For interdependent tasks, a team ensures:
• Coordination
• Information sharing
• Exchange of materials
Leading Teams
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What are the benefits of teams?
Higher productivity
Quality improvements
Greater flexibility and speed
Flatter management structure
Increased employee involvement and satisfaction
Lower turnover
Leading Teams
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Exhibit 10.1 – Evolution of Teams and Team Leadership
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Paired Discussion
What is the difference between a “team” and a “group”? Discuss your personal experience with each.
Discuss
Leading Teams
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Dilemma for Team Members
Have to give up their independence
Have to put up with free riders
• Free rider: A team member who attains benefits from team membership but does not actively participate in and contribute to the team’s work; referred to as social loafing
Teams are sometimes dysfunctional
Leading Teams
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Exhibit 10.2 – Five Common Dysfunctions of Teams
Leading Teams
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Elements to Lead a Team to High Performance
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Exhibit 10.3 – Five Stages of Team Development
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Paired Discussion
Describe the stages of team development. How would you facilitate a team’s development through each stage?
Discuss
Leading Teams
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What is Team Cohesiveness?
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Determinants of Cohesiveness
Team interaction
Shared goals
Personal attraction to the team
Presence of competition
Team success
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Consequences of Cohesiveness
Morale:
• Higher morale
• Increased communication among members
• Friendly team climate
• Maintenance of membership
• Loyalty
• Member participation in team decisions and activities
Leading Teams
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Consequences of Cohesiveness
Performance:
• Greater productivity
• Better member satisfaction
• Greater employee energy and creativity
• Can decrease performance
Disadvantage:
• Groupthink: The tendency of people in cohesive groups to suppress contrary opinions
Leading Teams
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What is Team Norm?
Leading Teams
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Exhibit 10.4 – Two Ways Team Norms Develop
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Paired Discussion
Discuss the relationship between team cohesiveness and performance. As a leader, can you think of specific ways you would encourage norms of cohesiveness and collaboration?
Discuss
Leading Teams
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Team Competencies
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Team Member Roles
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Paired Discussion
Think of a team that you have participated in to do a class project or a sports team on which you participated. Can you identify members who played a task specialist role and those who played a socioemotional role? What behaviours were associated with each?
Discuss
Leading Teams
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Virtual Teams and Global Teams
Leading Teams
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Exhibit 10.5 – Differences between Conventional, Virtual, and Global Teams
Leading Teams
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Skills of a Successful Virtual Team Leader
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Conflict
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Types of Conflict
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Exhibit 10.6 – Balance Conflict with Cooperation
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Causes of Conflict
Leading Teams
Competition for resources
Different goals
Lack of clear roles and responsibilities
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Exhibit 10.7 – A Model of Styles to Handle Conflict
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Paired Discussion
What style of handling conflict do you typically use? Can you think of instances where a different style might have been more productive?
Discuss
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Negotiation
Leading Teams
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Ways to negotiate
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Rules for Reaching a Win–Win Solution
Separate the people from the problem
Focus on underlying interests, not current demands
• Demands create yes-or-no obstacles to effective negotiation
• Underlying interests present problems that can be solved creatively
Listen and ask questions
Insist that results be based on objective standards
Leading Teams
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Paired Discussion
If you were the leader of a team developing a new computer game, how might you apply negotiation to resolve a conflict between two strong- willed members related to which features to include in the game?
Discuss
Leading Teams
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Case Study
Decision time
Page 319
Case posted on LEO
In your groups answer all
questions!
Leading Teams