Unit 9 – Cultivating a Service Culture Pt1 – Asking the Why

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TWU GLOBAL LDRS 300 Leadership as Service Unit 9 Template 9.2

Organizational Culture Model Template

The Organizational Culture Model by Edgar Schein is used to make culture more visible within an organization. In this Organizational Culture Model Template you can visualize the culture based on three different levels. After filling in the template you can use the insights to create cultural change. For more information on this model, visit: https://www.toolshero.com/leadership/organizational-culture-model-schein/

PART 1: Map the Organizational Cultures based on your observations about Chik-Fil-A

Artefacts and symbols: visible elements in the organization

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Espoused Values: standards, values and rules of conduct

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Basic underlying assumptions: deeply embedded in the organizational culture

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