Management discussions

Discussion 4 - Quality

 

Research quality management techniques. Then address ONE of the following:

 

· Your company is suddenly experiencing a lot of manufacturing errors. These are quality issues in the production effort and about 10% of your output is bad/poor quality.  What 2 quality management techniques do you feel would be best to address these errors? Why would you recommend those 2?  Why are they more effective than any other QM technique? OR:

· You are helping a client with customer relationship management in the service industry. She has unhappy customers and you cannot easily see what the problem is or where it originates. What 2 quality management techniques do you feel would be best to address this problem? Why would you recommend those 2?  How will those techniques help you to find the source of the unhappy clients?