Change Management (Uber and Taxis)

STEP #

STEP

ANALYSIS

1

Establishing a Sense of Urgency

2

Forming a Powerful Guiding Coalition

3

Creating a Vision

4

Communicating a Vision

5

Empowering colleagues to act on the Vision

6

Planning for and creating short-term Wins

7

Consolidating improvements & Producing still more Change

8

Institutionalizing New Approaches