Externship paper

· Working on the Agile Methodology Process.

· Worked closely with Business Users to enable business processes using SFDC.

· Experience customizing Standard objects -Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns and custom objects.

· Experienced in Administration setups for security of application and data like creating profiles, Permission sets, OWDs, sharing settings, Manage Users for granting/restriction of application/Data.

· Having good experience on Reports, Dashboards and Report types.

· Worked on triggers for custom complex logics where declarative methods like workflows cannot be used/for executing upon different events of record updating/creation.

· Created Visualforce pages for customizing/optimizing the UI to the end user for their better performance/interaction with Application.

· Worked on writing classes for Visualforce Page Controllers, Triggers.

· Worked on writing Test classes to test the Classes, Triggers and increase the cord coverage to more than 75%.

· Having Good working knowledge on migrating data from one Sandbox environment to another Sandbox using eclipse and Change sets.

· Written apex SOAP web services classes for inbound calls to salesforce and other consumers used Partner WSDL to consume salesforce data.

· Experience with Service Cloud and Sales Cloud Functionalities.

· Experience working in service cloud, supporting cases, developed workflows, and triggers for automated case resolutions.

· Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.

· Implemented Email-to-Case, Case Escalation rules, Case Assignment rules for service request automation

· Have good Hand on Experience on Salesforce Service Console set for Case, Account, Contact, task etc.

· Extensively worked on communities, setting up knowledge articles and live agents.

· Worked with Salesforce tools like Data loader, import wizard, process builder and Eclipse Force.com IDE.

· Experience in integration tools like Informatics Cloud, Apex Data Loader and Cast Iron.

· Having Good knowledge on HTML, CSS and JavaScript.

· Experienced in working with relational databases like Oracle and MYSQL.

· Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

· A team player with a strong work ethic, a positive attitude and the ability to make the best use of individual resources.

· Self-motivator, quick-learner, diligent, and a prudent developer with strong problem-solving skills.

CERTIFICATIONS

· Certified Salesforce Administrator.

· Certified Salesforce Platform Developer I.

WORK EXPERIENCE

· Used the sandbox for testing and migrated the code to the deployment instance after testing.

· Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.

· Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the visual pages.

· Implemented/Implementing Security Settings and configured profiles and permission sets.

· Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.

· Using Reports in Power Bi (Metrics and Sales Forecast Dashboards)

· Implemented Apex Data loader “Command Line Interface (CLI)” to automate the data loading   process.

· Designed various Webpages in Visual Force for customers to select a variety of services.

· Customized Accounts, Contacts, Leads, Campaigns and Cases.

· Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.

· Mobile App Integration with Salesforce

· Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages according to application requirements.

· Profile based permissions on fields and objects are enforced.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Sales cloud, Service cloud, Security Controls, Visualforce Controllers, Sandbox data loading, Data Loader

Description: $110 Billion Revenue Organization that provides Healthcare Coverage, Software and Data Consultancy Services. The Project at UHG involves migration from Legacy System to Salesforce and Entitlement of Case.

Roles and Responsibilities:

· Customized Accounts, Contacts, Leads, Campaigns and Cases.

· Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.

· Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages according to application requirements.

· Profile based permissions on fields and objects are enforced.

· Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.

· Load/Manage the data using Apex Data Loader.

· Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.

· Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.

· Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.

· Implemented Sales force Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.

· Designed, implemented and supported Salesforce.com Sales- and Service Cloud.

· Made new feature enhancements on service cloud console view and developed some Visual force components.

· Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

· Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

· Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

· Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Description: An ERP and Analytic company helping small and medium businesses to succeed in their projects without breaking the bank by assisting them with research, marketing, branding, customer segmentation (retention and acquisition), RISK analysis, Target marketing, Data analysis, database creation (EDW), Excel spreadsheets and pivot Tables.

Roles and Responsibilities:

· Used the sandbox for testing and migrated the code to the deployment instance after testing.

· Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.

· Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the visual pages.

· Implemented/Implementing Security Settings and configured profiles and permission sets.

· Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.

· Implemented Apex Data loader “Command Line Interface (CLI)” to automate the data loading   process.

· Designed various Webpages in Visual Force for customers to select a variety of services.

· Involved in UI and DB Design for Mobile application.

· Involved in SharePoint to Salesforce Automation Process (SAP) integration.

· Involved in replication of Salesforce CRM data to SharePoint.

· Configured Salesforce (Users, Profiles, Permissions, Record Types, Page Layouts, Custom Fields/Objects, etc.) and all required applications.

· Designed Recruiting application including Vendor, Client, and Staffing custom objects

· Involved in architectural discussions around real time synchronization of SharePoint Document libraries with Salesforce content Libraries.

· Created and used Email templates in HTML and Visualforce.

· Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

· Experience in configuring case routing, email-to-case.

· Worked on the security level setting in the company for all the levels.

· Used force.com connects to interact Salesforce with lotus notes to insert contacts and add the emails and also integrate the chatter with same time (a feature for messaging within lotus notes).

· Used Salesforce Automation Process (SAP), Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

· Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

· Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization.

· Responsible for setting up web service integrations.

· Implemented Inside sales telephonic plug-in application implementation.

· Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com (SFDC)

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Sales cloud, Service cloud, Security Controls, Visualforce Controllers, Sandbox data loading, Data Loader, SQL