week 9 - info tech

ITS 832 Chapter 9

Stakeholder Engagement in Policy Development: Observations and Lessons

from International Experience Information Technology in a Global Economy

Professor Michael Solomon

Introduction

• Methodology • Useful engagement tools

• Factors that support effective tool use

• Foundations of Stakeholder Engagement • Cases • Case comparison • Discussion • Conclusion

Methodology

• Policy making increasingly involves stakeholders • Not just decision makers

• Technology provides many benefits • Supports advanced complex modeling • Allows more stakeholders to participate (engage)

• Stakeholder engagement • Improves acceptance • Increases policy quality • Reduces iterations for re-work

• Two primary questions regarding technology tool use • What types of engagement tools are useful? • What factors support effective tool use?

Stages of the Policy Process

Foundations of Stakeholder Engagement

• Stakeholder engagement enhances • Accountability • Efficiency in making decisions • Good governance

• Stakeholder • “Any group or individual who can affect or is affected by the achievement of an organization’s

objectives.”

• First phase • Stakeholder identification and analysis

• Stakeholder engagement • Informing • Consulting • Involving • Collaborating • Empowering

Cases

• E-Government Strategic Planning in Afghanistan • Renewable Energy Policy for Kosice, Slovakia • Redesigning the European Union’s Inspection Capability

for International Trade

• Understanding Child Health Outcomes in New Zealand • Transportation and Urban Planning Indicator

Development in the USA

Case Comparison

• Points of comparison • Situation and approach

• Types of stakeholders and participation

• Methods for stakeholder identification

• Methods for stakeholder engagement

• Tools and technologies used

• Results

Summary

• Stakeholder engagement is worth the effort • Success starts with care in stakeholder identification • Engagement helps build consensus • Tools include

• Technology

• Legacy

• Experience helps to select the right tools for current stakeholders