IT Project Management Individual Assignment
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Diploma in Information Technology
IT Project Management
Instruction for CA3 Individual Assignment
July 2021 Semester
Assessment
100 Marks. (This assignment constitutes 40% of the overall assessment.)
Background information:
Technology is part of our day-to-day life that we heavily depend on. Our smartphone
is one example of such technology that we use and check every day. A range of mobile
applications that brings convenience of service, all at the palms of our hands. For an
instance, ordering food using delivery applications, getting a cab using ride hailing
applications and doing our grocery shopping through an application. The level of
services can be accessed anytime anywhere through the advancement of technology,
which will only be further imprint in human lives.
The Singapore government has always been up to speed towards technology
advancement and welcomed the idea of using every possible technological way to
further community, work, society efficiency and effectiveness. The government have
pushed multiple initiatives towards technology, and one that is large in scale, is the
Services 4.0. Service 4.0 is derived from previous phases 1.0 to 3.0, that have already
met and achieved its milestone. 1.0 is the era of manual services, 2.0 is efficiency of
Internet-enabled services, 3.0 is the use of self-services enabled by mobile, wireless
and cloud technologies.
In phase 4.0, the government envision seamless services that are end-to-end,
frictionless, empathic and which anticipate customer needs using emerging
technologies. That is the vision for Singapore’s digital economy articulated in the
Services and Digital Economy (SDE) Technology Roadmap, launched in late 2018.
“Depending on the type of services offered and customers’ preferences, some
organisations may choose to keep part of their products or processes at various levels,
or provide Services 4.0 selectively. What is important is to figure out where this makes
sense and decide deliberately, based on the potential and relevance of new
technologies.”
You may read more on the Services 4.0 provided on the following link:
https://www.csc.gov.sg/articles/services-4.0-a-new-wave-of-innovation-and-
partnerships
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Case study information:
Assume you are working as an IT system engineer in firm XYZ, which specialises in
IT system implementation projects. Your company has undertaken numerous projects
in the past, for clients such as the government bodies, private enterprises etc.
Last week, your department director approached and appointed you as the project
manager for an upcoming IT software implementation project.
The client is a traditional family run retail business based in Singapore. It supplies
dried seafoods to local restaurants, eatery outlets as well as walk-in customers.
Currently, they are using a manual inventory tracking system which is time consuming
and often inaccurate in stocks tally. They are being encouraged by the Singapore
government effort to go digital in their business processes. The client believes the
system implementation will enable them to be in a better position to cope with the
current COVID-19 pandemic as well as post pandemic era.
After two days of studying the client’s business processes and requirements, you have
drafted the following activities for this project:
Phase Activities Duration (days)
Initiation 1. Kick-off meeting
3
2. Discussion with stakeholders
2
3. Document project requirements
2
Design 4. Design database
7
5. Software design
7
6. Interface design
3
7. Create design specification
7
8. Design complete
0
Development 9. Develop system module
15
10. Integrate system module
10
11. Development complete
0
Testing 12. Perform system test
11
3
13. Document issues found
8
14. Correct issues found
6
15. Testing complete
0
Implementation 16. On-site installation
7
17. Setup database
4
18. Import live data
4
19. User training
5
20. Project handover
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You are required to perform the following FIVE (5) tasks:
No Task Marks allocation
1 Propose and present the project organisation structure.
10 marks
2 Prepare the project charter. [Please refer to Appendix 1 for a suggested Project Charter template.]
20 marks
3 Identify FOUR (4) key stakeholders in this project and discuss how would you manage their expectations.
20 marks
4 Identify FOUR (4) potential risks during the project execution that could delay the completion date.
20 marks
5 How could the “7 habits of highly effective people” be applied to achieve high level of project performance? Discuss ANY FOUR (4) habits that are relevant to the project management.
20 marks
A maximum 10 marks will be awarded for the following:
Criteria Marks
Good organisation and presentation of the report: such as proper cover page and headings etc. Suitable use of diagrams, pictures or photographs for illustrations. Submit ONE (1) document in MS word format.
5 marks
Proper use of British English, spelling, grammar, punctuations. Use of consistent font type, font size, font colour and line spacing etc.
5 marks
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For all questions, you are required to relate and reference to the case study. Also, it is
recommended that your explanation/illustration are as detailed as possible.
A marking rubric for this case study report can be found in the Appendix II of this
assignment. Do note that the marking rubric is a guideline on how your case study
report will be evaluated.
Assessment Topics
Topics 1 to 17
Instructions
Submitting Assignment
All assignment files are to be zipped into a folder with your full name, student number,
the module name and CA3.
Example “full_name_student_no_itpm_ca3”.
Students should keep a copy of assignment submitted.
Penalty Marks for Late Submission of Assignment
By one day: 20% to be deducted from total marks.
More than one day: submission will NOT be graded.
Important Dates of CA3 Assignment
CA3 Individual Assignment Deadline: 16 August 2021 11.59am
Zip all assignment file. Submit your assignment via eGlobal. All assignment files
must be submitted in order to be graded.
Lecturer Contact
You should contact your lecturer via your SIM email whenever you have any issue
about your project. You may send your email to: ystoh005@mymail.sim.edu.sg
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Appendix 1
Project Charter
Project Title:
Purpose and Justification
<<Replace with purpose and justification of project>>
Project High Level Requirements
<<Replace with the high level requirements of project. These requirements
should be summarised and can be in point form. >>
Summary Schedule and Milestones
<<Replace with the initial planned schedule, milestones. For software
development project, SDLC phases can be used as planning guide. >>
Project Organisation
<< Replace with the preliminary project team members and their role are listed
below. More roles will be identified as the project progresses. Project sponsor
and project manager are two roles that were already identified. >>
Risks & Assumptions
<< Replace with the initial risks and assumptions made. Assumptions made
should be meaningful, especially assumptions that may become risks. >>
Project Charter Approved by:
<< Replace with signature >>
<<Replace with name
and role of
person/people who can
approve this document.
>>
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Appendix II
S/ N Criteria Excellent Very good Good Acceptable Weak
Case Study Report (100 marks)
1 Propose and present the project organisation structure. (10 marks)
Student presented a very well-illustrated project
organisation structure with all the relevant parties
involved.
Student presented a project organisation structure with all the
relevant parties involved.
Student presented a project organisation
structure, though some parties may be missing
or irrelevant.
Student presented a partial project organisation
structure.
Student did not present the
project organisation
structure.
2 Prepare the project charter. (20 marks)
Student presented a comprehensive and well- illustrated project charter which is coherent with the
project requirements.
Student presented a project charter coherent
with the project requirements.
Student presented a project charter with
sufficient components.
Student presented an incomplete project
charter.
Student did not present the
project charter.
3 Identify FOUR (4) key stakeholders in this project and discuss how would you manage their expectations. (20 marks)
Student identified four (4) stakeholders with comprehensive
descriptions and clear illustrations.
Student identified four (4) stakeholders with comprehensive
descriptions.
Student identified four (4) stakeholders with
brief descriptions.
Student identified less than four (4) stakeholders.
Student did not identify the
stakeholders.
4 Identify FOUR (4) potential risks during the project execution that could delay the completion date. (20 marks)
Student identified four (4) risks with comprehensive
discussion and clear illustrations.
Student identified four (4) risks with comprehensive
discussions.
Student identified four (4) risks with brief
discussions.
Student identified less than four (4) risks.
Student did not identify the
risks.
5 How could the “7 habits of highly effective people” be applied to achieve high level of project performance? Discuss ANY FOUR (4) habits that are relevant to the project management. (20 marks)
Student discussed four (4) critical habits which are
very closely linked to the case study. Sound
application of the 7 habits is observed.
Student discussed four (4) habits which are well
linked to the case study.
Student discussed four (4) habits, though a
better link to the case study is preferred.
Student discussed less than four (4)
habits.
Student did not discuss any of
the habits.
6 Organisation & presentation of the report; use of British English. (10 marks)
Very well organised and presented report. Clear
illustrations are provided. Very clear and concise
written English.
Very well organised and presented report.
Clear and coherent written English.
Well organised and presented report.
Clear written English.
Fairly organised and presented report.
Reasonable written English is seen.
Very poorly organised and
presented report.
Poorly written English