Service Design about Service Level Management implementations.

ISEM570 Homework #2

Service Design

This assignment is required to be submitted in APA format. That means a Title Page, Abstract, Introduction, Body of Paper with in-line citations and a final page for References.

Please refer to the video on creating an APA paper in MS word, in the Module 2 Resources folder.

Perform a scholarly search for case studies about Service Catalog or Service Level Management implementations.

1. Give a general summary of the implementation

2. Describe anything you feel went well

3. Describe parts that could have been done better.

4. End your paper with a conclusion.

Upload your finished, polished for presentation document to Moodle in Microsoft Word format. Please do not ZIP, RAR, or compress the document.