520 assignment 12 CT
In text citation example
According to El-Jardali & Fadlallah (2017), quality improvement is the heartbeat of every strategic improvement for healthcare systems (p. 2). The Ministry of Health in KSA strives to enhance quality through digital transformation and quality assessment policies.
This aspect is evident in the existence of quality improvement tools available on the ministry’s website.
MOH prides in having resources such as Seha, Mawed, and Ada’a, all of which are quality improvement resources. Seha is a digital application that allows patients to do virtual consultations at the comfort of their homes.
Mawed, on the other hand, is a central appointment system that links patients with facilities that suit their needs .The Ada’a allows central monitoring of performance to gauge efficiency (Ministry of Health, n.d., Minister’s Biography section, para. 5).
(2016), complaints received from customers help healthcare industry to investigate quality issues in a healthcare facility (p. 241).
Through the complaints, it is possible to explore clinical, management, and diagnosis concerns in healthcare. Moreover, the ministry is able to regulate professional conduct and ethics of caregivers based on the complaint inquiry received from patients (Almalki, Fitzgerald, & Clark, 2011, p. 785).
According to Harrison, Walton, Healy, Smith, and Hobbs (2016), “Such data would have better statistical capacity to identify common safety and quality healthcare problems and so point to important areas for improvement” (p. 244).
Therefore, patient complaint service is a valuable resource that helps the ministry to determine the level of satisfaction and dissatisfaction with the services provided. Therefore, the views of patients help ministry to heighten surveillance, monitoring, and supervision of medical practices.