Instructions

1. Executive Summary: This section must cover the below

· Write from the perspective of the person in the case that needs to come up with a solution

· Summarize your report not the case (don’t just repeat case facts)

· Situation, Main issue, Causes, Options, Recommendation!, M&C, Implementation

· Make sure you say what you’re going to do!

2. Issue Identification: This section must cover the below

· Short / Long term

· Internal / External environments that influence the issue

· Sorted by importance

3. Operating environment/Root cause analysis : This section must cover the below

· Economic / Competitive environment

· Qualitative and Quantitative arguments (in this use analysis tools such as PESTEL (Political / Economic / Socio-Cultural / Technological / Environment / Legal) or SWOT (Strengths, Weaknesses / Opportunities / Threats)

· Root cause analysis (in this use a fish bone diagram)

4. Alternatives and options: This section must cover the below

· Pros and Cons for each option (Use a table and short description of each)

· Decision criteria (used to score/rank options)

5. Recommendations: This section must cover the below

· What would you do?

· Contingency plan

6. Implementation: This section must cover the below

· Please use RACI (Responsible, Accountable, Consulted, and Informed) Chart

7. Monitor and control: This section must cover the below

· How will you determine if your plans are working? Link back to implementation section

· Please mention specific KPI’s with metrics

· What will you do if your plan is failing? (Contingency plan)

· Use a balance scorecard