CX-Research 1: Expectation: Satisfaction & Loyalty
Instructions:
1- Write two short summaries of no more than twelve sentences each. For the two essays.
2- End each summary with a Works Cited or a References page.
3- Write your summary in present tense.
4- Keep your tone neutral because a summary should not reflect your opinion.
5- Give each summary a title.
6- Double space your summaries.