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Preventing potential drug-drug interactions through alerting decision support

systems: A clinical context based methodology

Article  in  International Journal of Medical Informatics · April 2019

DOI: 10.1016/j.ijmedinf.2019.04.006

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Urmia University of Medical Sciences

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Urmia University of Medical Sciences

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Accepted Manuscript

Title: Preventing potential drug-drug interactions through alerting decision support systems: A clinical context based methodology

Authors: Habibollah Pirnejad, Parasto Amiri, Zahra Niazkhani, Afshin Shiva, Khadijeh Makhdoomi, Saeed Abkhiz, Heleen van der Sijs, Roland Bal

PII: S1386-5056(18)30309-5 DOI: https://doi.org/10.1016/j.ijmedinf.2019.04.006 Reference: IJB 3845

To appear in: International Journal of Medical Informatics

Received date: 8 April 2018 Revised date: 10 March 2019 Accepted date: 9 April 2019

Please cite this article as: Pirnejad H, Amiri P, Niazkhani Z, Shiva A, Makhdoomi K, Abkhiz S, van der Sijs H, Bal R, Preventing potential drug-drug interactions through alerting decision support systems: A clinical context based methodology, International Journal of Medical Informatics (2019), https://doi.org/10.1016/j.ijmedinf.2019.04.006

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Preventing potential drug-drug interactions through alerting decision

support systems: A clinical context based methodology

Habibollah Pirnejad1,2, Parasto Amiri3, Zahra Niazkhani4*, Afshin Shiva5, Khadijeh Makhdoomi4,6, Saeed

Abkhiz4,6, Heleen van der Sijs7, Roland Bal2

1 Patient Safety Research Center, Urmia University of Medical Sciences, Urmia, Iran

2 Erasmus School of Health Policy & Management (ESHPM), Erasmus University Rotterdam, Rotterdam,

The Netherlands

3 Student Research Committee, Urmia University of Medical Sciences, Urmia, Iran

4 Nephrology and Kidney Transplant Research Center, Urmia University of Medical Sciences, Urmia,

Iran

5 Department of Clinical Pharmacy, Urmia University of Medical Sciences, Urmia, Iran

6 Department of Adult Nephrology, Urmia University of Medical Sciences, Urmia, Iran

7 Department of Hospital Pharmacy, Erasmus Medical Center, Rotterdam, The Netherlands

*Corresponding author: Dr. Zahra Niazkhani MD., PhD., Associate Professor of Medical Informatics,

Nephrology and Kidney Transplant Research Center, Urmia University of Medical Sciences, Urmia, Iran;

e-mail: niazkhani.z@umsu.ac.ir, zahraniazkhani@yahoo.com; Tel: 00984432752305, Fax:

009831937352, Postal address: Urmia University of Medical Sciences, Emergency Alley, Resalat Blvd.,

Postal code: 5714783734, Urmia, Iran.

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ABSTRACT

Background

The effectiveness of the clinical decision support systems (CDSSs) is hampered by frequent workflow

interruptions and alert fatigue because of alerts with little or no clinical relevance. In this paper, we

reported a methodology through which we applied knowledge from the clinical context and the

international recommendations to develop a potential drug-drug interaction (pDDI) CDSS in the field of

kidney transplantation.

Methods

Prescriptions of five nephrologists were prospectively recorded through non-participatory observations

for two months. The Medscape multi-drug interaction checker tool was used to detect pDDIs. Alongside

the Stockley’s drug interactions reference, our clinicians were consulted with respect to the clinical

relevance of detected pDDIs. We performed semi-structured interviews with five nephrologists and one

informant nurse. Our clinically relevant pDDIs were checked with the Dutch “G-Standard”. A

multidisciplinary team decided the design characteristics of pDDI-alerts in a CDSS considering the

international recommendations and the inputs from our clinical context. Finally, the performance of the

CDSS in detecting DDIs was evaluated iteratively by a multidisciplinary research team.

Results

Medication data of 595 patients with 788 visits were collected and analyzed. Fifty-two types of

interactions were most common, comprising 90% of all pDDIs. Among them 33 interactions (comprising

77% of all pDDIs) were rated as clinically relevant and were included in the CDSS’s knowledge-base. Of

these pDDIs, 73% were recognized as either pseudoduplication of drugs or not a pDDI when checked

with the Dutch G-standard. Thirty-three alerts were developed and physicians were allowed to customize

the appearance of pDDI-alerts based on a proposed algorithm.

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Conclusion

Clinical practice contexts should be studied to understand the complexities of clinical work and to learn

the type, severity and frequency of pDDIs. In order to make the alerts more effective, clinicians’ points of

view concerning the clinical relevance of pDDIs are critical. Moreover, flexibility should be built into a

pDDI-CDSS to allow clinicians to customize the appearance of pDDI-alerts based on their clinical

context.

Keywords: patient safety, potential drug-drug interaction, alert fatigue, adverse drug events, kidney

transplantation, clinical decision support systems, medication alerting system

BACKGROUND

End stage renal disease (ESRD) is becoming an important healthcare concern worldwide. With the

increasing number of patients with diabetes and hypertension, the prevalence of ESRD as one of their

consequences is also increasing [1]. It has been reported that more than 660,000 Americans are diagnosed

with ESRD each year [2]. Kidney transplant, which is the treatment of choice for ESRD [3-5], is a

growing trend, too [6].

Kidney transplantation resources are scarce worldwide. Therefore, effective management of transplant

recipients is of paramount importance. This, however, is an intricate process from different aspects [7].

Following the transplant surgery, patients get intensive immunosuppressive therapies to prevent organ

transplant rejection. Immunosuppressive drugs have narrow therapeutic indexes; which make them more

susceptible to the effects of drug-drug interactions (DDIs) [8, 9]. The number of immunosuppressive drug

combinations in organ transplantation is increasing, and the complexity of medication management and

the possibility for DDIs are escalating as a result [10]. Moreover, because of multiple co-morbidities,

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transplant recipients normally need to use several non-immunosuppressive drugs simultaneously [11-14].

The risk of potential drug-drug interactions (pDDIs) greatly augments with increasing concomitant use of

drugs [15-17]. Multiple studies have shown that DDIs are common in transplant recipients and this can

potentially lead to adverse drug events (ADEs) harming patients and transplanted organs [18-21].

Therefore, detecting and controlling pDDIs is of critical importance in transplant recipients.

Clinical decision support systems (CDSSs) have already found their way in organ transplant care [22].

CDSSs that alert pDDIs on physicians’ prescriptions are promising tools to reduce pDDIs [23, 24].

However, the application of pDDI-CDSSs in real life practice has been problematic and their alerts have

frequently been overridden by clinicians [25]. This has been attributed to various factors mainly to the

frequent workflow interruptions, “alert fatigue” because of alerts with little or no clinical relevance, and

the alerts lacking specific instructions or alternative therapy suggestions [25-27]. Many recommendations

for improving the design and content of pDDI alerts, and their implementation in the medication process,

have so far been proposed in order to overcome the hurdles of alert-based CDSSs’ application [28-33].

However, the diversity that exists in different clinical and organizational settings will definitely

undermine using those recommendations to produce a ‘one-fit-for-all’ solution [31]. Moreover, choosing

appropriate pDDI alerts is another necessary yet complex issue to be dealt with in order to avoid too many

alerts [33]. Studies have shown that clinicians do not appreciate those pDDI-CDSSs that have more

general alerts without adequately accommodating patient and clinical requirements or those that

unnecessarily disrupt prescription workflow [25, 35]. The aim of this study was to understand the pDDIs

in the context of kidney transplant care and also to introduce a methodology through which we

implemented the internationally proposed recommendations to design and customize pDDI-alerts in a

CDSS. The insights gained through this study can help designers, clinicians and healthcare organizations

to manage the existing complexities in choosing, developing, and customizing pDDI-alerts and to realize

the benefits of CDSSs in improving medication safety.

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METHODS

Study setting

The study was conducted in a kidney transplant outpatient clinic in an academic hospital in Urmia, Iran. It

is a tertiary hospital with 460 beds and 19 specialized care units. With an average of three kidney

transplant operations each week, this center is one of the most active transplantation centers in Iran. More

than 2770 kidney transplantations have been performed in this center till March 2019. Kidney recipients

discharged from the ward are normally visited in the dedicated kidney transplant outpatient clinic by five

nephrologists on a regular basis. A new homegrown, Electronic Health Record (EHR) with a provider

medication order entry system was designed to help clinicians while providing post-transplant follow-up

care. In the current study, as a CDSS module for this system, a set of alerts for pDDIs were designed and

developed based on the international recommendations [28-33] and our clinical practice context, which is

the focus of the present study.

Developing an appropriate knowledge base for pDDIs-CDSS

We selected the pDDIs through a three-step process: first, identifying common pDDIs occurred in our

kidney transplant outpatient clinic; second, checking the severity of the pDDIs; and third, evaluating their

clinical relevancy. In the first step, we conducted non-participatory observations of all patients visited

during a period of two months starting from 4th of February 2017. This time frame was considered

sufficient by our nephrologists to capture nearly all types of medications prescribed for transplant

recipients. After obtaining ethical approval from the research ethics committee of Urmia Medical Science

University (UMSU), the second author attended the transplant clinic and collected the medication data of

adult patients using a paper-based checklist. Patients and physicians gave informed consent to the

researcher and she recorded patients’ active medications during their routine follow-up visits.

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In the second step, we used the Medscape multi-drug interaction checker tool [36]. This tool was chosen

because its validity was evaluated in comparison to other drug-drug interaction checkers [37-39]. The

knowledge base of this tool contains updated information through the United States Food and Drug

Administration (FDA) announcements, systematic reviews of major medical and pharmacology journals,

and practice guidelines [40]. This tool determines the severity of pDDIs in the forms of:

“contraindicated”, “serious” (risk of life-threatening drug interaction; use alternative drug), “significant”

(potential for dangerous interaction, use with caution and monitor closely), and “minor” (non-significant

interaction). We checked the severity of pDDIs in all recorded medications with the Medscape tool. In

order to avoid too many alerts, we considered contraindicated, serious and significant pDDIs.

In the third step, we provided our five nephrologists with a paper-based list of the most commonly

detected pDDIs and requested them to determine their severity and whether they consider these pDDIs as

clinically relevant/non-relevant according to the context of their clinical practice. The nephrologists were

all senior physicians. One of them was the head of the nephrology department with more than 30 years of

clinical experience. The other nephrologists had at least 10-15 years of clinical experience in the

nephrology department. Besides their points of view, we used the “Stockley’s drug interactions” [41] to

determine the clinical significance of the pDDIs. This book is valued as a reliable resource for DDIs

especially in complex patients with multiple comorbidities and extensive poly-pharmacy [42]. We

excluded those interactions that were considered as not-clinically-relevant by both our clinicians and the

Stockley’s drug interactions. Then, the final list of clinically relevant pDDIs and the information about

the pDDIs provided by the Medscape tool were all included in our knowledge-base. A controversy exists

about the types of pDDIs and their severity levels that should be included in a CDSS's knowledge-base

[43]. To highlight the existing controversy, we compared our list of clinically relevant pDDIs with the

commonly used Dutch drug knowledge-base, the “G-Standard” [44].

Design and implementation of pDDI alerts in the medication workflow

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For this purpose, five nephrologists and an informant clinic nurse were interviewed. Interviews were

semi-structured, one-on-one and lasted between 20-30 minutes. We asked clinicians about the ways they

make sure that pDDIs do not happen in their prescriptions, how important pDDIs are for them, and how a

CDSS system can help them to avoid clinically important pDDIs. The interviews were recorded and

transcribed verbatim. The transcribed notes were analyzed using the thematic analysis method for the

qualitative data [45].

The design team consisted of clinicians (two nephrologists and one clinical pharmacologist), system

analysts (two medical informaticians with medical background), and two software programmers. The

team was provided with the list of identified pDDIs, the information collected from the Medscape tool,

and the results of the interview analysis. The team met two times per week for a period of three months,

with each session of meeting lasting 2-3 hours. At the first step, the team decided upon the pDDI types to

be presented on the alerts based on their severity and related information. Then, researchers determined

the usability issues of the intended CDDS system and its alerts, including alerts’ layout, required links, as

well as the timing of the pDDI alerts to be presented in the prescription workflow. Finally, the team

decided on the ways clinicians can override, turn off or customize the alerts. Development of the alerts

was guided by internationally published recommendations [28-33] and our experts’ opinions. The former

helped us to utilize the international experiences and the later provided us with the opportunity to

contextualize the alerts taking into account our clinicians’ points of view and preferences (Figure 1). A

pDDI-CDSS was programmed as a module of the homegrown EHR for kidney transplant recipients. The

functionality of the CDSS and its layout, usability issues, and implementation in the medication workflow

were evaluated by the development team. The team members got together for more than 20 sessions.

During each session, we evaluated the system based on aforementioned aspects using medication data of

fictitious patients and discussing various scenarios relevant in the context of the medication process in

transplant care. We went through the system development life cycle iteratively, until reaching a consensus

about the solutions for the raised issues.

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[Figure 1 about here]

RESULTS

During two months, the medication data of 595 patients with 788 visits were collected and analyzed. The

characteristics of these patients and the details of their visits are presented in Table 1.

Table 1. The characteristics of patients and their visits.

Characteristics Values

Patient age at the visit (year) 46.4 ± 13.7*

Patient

Gender

Female (%) 211 (35.52)

Male (%) 384 (64.48)

Number of

Visits

Female (%) 492 (62.4)

Male (%) 296 (37.6)

Age of transplanted kidney** (year) 6.44 ± 5.42*

Number of drugs per patient 7.24 ± 2.45*

* Mean ± Standard Deviation

**Number of years elapsed since the time a patient received a transplanted kidney

Analyzing pDDIs

One hundred and eleven types of medications were recorded. Two hundred and forty-five pDDIs of

contraindicated (0.75%), serious (16.60%), and significant (82.65%) interactions were detected,

constituting a total number of 6524 pDDIs. Among all the pDDIs, 52 interactions were most common,

representing 90% (n=5872) of all the detected interactions. Among the 52 interactions, 33 were evaluated

to be clinically relevant interactions through the third step (elaborated upon in the methods section). We

included all the 33 clinically relevant interactions in our CDSS knowledge-base. Table 2 represents these

33 pDDIs, their frequencies as well as their relevancy by the Dutch G-Standard. As it can be seen, only a

small part of the pDDIs is considered as a “Relevant” DDI that required an alert by the Dutch G-Standard.

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Majority of our clinically relevant pDDIs (73%) were identified as either pseudo-duplication of drugs

(PD), or not a pDDI (None).

Table 2. The 33 clinically relevant pDDIs comprising 77% of all the detected pDDIs.

PDDIs paired drugs Number Interaction by

Medscape*

Interaction by

G-Standard

1 Cyclosporine + Prednisolone 517 Significant PD

2 Cyclosporine + Mycophenolate 459 Serious PD

3 Diltiazem + Prednisolone 453 Significant None

4 Diltiazem + Mycophenolate 417 Significant None

5 Diltiazem + Cyclosporine 337 Significant Relevant

6 Omeprazole + Mycophenolate 278 Significant Not-relevant

7 Omeprazole + Cyclosporine 226 Significant None

8 Aspirin + Prednisolone 185 Significant Relevant

9 Atorvastatin + Prednisolone 182 Significant None

10 Sirolimus + Prednisolone 157 Significant None

11 Aspirin + Digoxin 154 Significant None

12 Alprazolam + Digoxin 154 Significant None

13 Aspirin + Mycophenolate 152 Significant None

14 Sirolimus + Mycophenolate 133 Significant PD

15 Atenolol + Metolazone** 133 Significant None

16 Cyclosporine + Atorvastatin 128 Contraindicated Relevant

17 Omeprazole + Losartan 126 Significant None

18 Prednisolone + Tacrolimus 111 Significant PD

19 Mycophenolate + Tacrolimus 100 Serious PD

20 Diltiazem + Sirolimus 95 Serious Relevant

21 Diltiazem + Atorvastatin 95 Significant Relevant

22 Prednisolone + Ciprofloxacin 91 Significant None

23 Trimethoprim-Sulfamethoxazole +

Cyclosporine 74 Serious Relevant

24 Diltiazem + Tacrolimus 70 Significant Relevant

25 Azathioprine + Cyclosporine 55 Serious PD

26 Diltiazem + Amlodipine 50 Serious PD

27 Cyclosporine + Hydrochlorothiazide 21 Serious None

28 Azathioprine + Mycophenolate 14 Serious PD

29 Aspirin + Captopril 12 Serious None

30 Isoniazid + Omeprazole 9 Serious None

31 Diltiazem + Atenolol 8 Serious Relevant

32 Aspirin + Enalapril 8 Serious None

33 Gemfibrozil + Atorvastatin 7 Contraindicated Relevant

*Note: In case a pair combination of drugs produced two types of drug-drug interactions, only the severe one is considered in this table.

**Note: Metazolone is not available in the Netherlands.

PD = pseudo-duplication of drugs

pDDI = potential drug-drug interaction

None = not a pDDI

Relevant = a pDDI that requires an action in the Dutch drug knowledge-base

Not-relevant = a pDDI that does not require any action in the Dutch drug knowledge-base.

Denoted as "no action" in this knowledge-based.

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Interview results

Interviews revealed that our clinicians were aware of the potential DDIs in their prescriptions, but they

believed that some of those interactions were unavoidable. Our nephrologists stated that they even

intentionally induced DDIs in some cases to reduce the required doses to achieve the trough levels of

immunosuppressive drugs like Cyclosporine or Tacrolimus. Therefore, there should be a possibility for

clinicians to handle these types of exceptions. However, they had no idea about the magnitude of pDDIs

happening in their prescriptions. Moreover, our clinicians were unaware of some known types of pDDIs

that already existed in the active medications of their patients (e.g., the combination of two anti-

hypertensive medications of Atenolol and Diltiazem). Our clinicians considered themselves so busy that

they were unable to check the prescriptions with respect to pDDIs in the current medication process,

especially when they had to cover their fellow nephrologists during the holidays and days off or when the

interactions were related to patients’ medication history. They expressed their desire to get help in

detecting pDDIs in their prescriptions especially if it is done automatically.

Development and implementation of the alerts in the medication workflow

We developed 33 alerts for the most common and clinically relevant interactions and categorized them

based on the Medscape tool into three types: contraindicated, severe, and significant pDDIs (Figure 2).

Contraindicated pDDIs were programmed to be interruptive. These alerts can either be accepted (and the

drug causing the interaction is changed), or overridden. However, they cannot be turned off. In the case of

overriding an alert, the physician can optionally explain the reason in a comment box. Serious and

significant pDDIs are also interruptive at their first appearance.

[Figure 2 about here]

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For serious and significant pDDIs alerts, there is also a third option: physicians can customize them

(Figure 3). Two types of customization can be applied for these serious and significant alerts: 1)

customization based on physicians’ preferences, and 2) customization based on patients’ characteristics.

In the first type, a physician can turn off a pDDI alert interruption for her/his entire patient population. In

the second type, a physician can turn off a specific alert interruption for a specific patient. The CDSS

enables physicians to revert each case of alert customizations to the original state at any time they wish.

In order to avoid information overload, only the most important information about the interactions is

presented on the alert dialog box and the remaining part of the information is kept hidden. If a physician

wishes to read the rest of the information of the alert, she/he can click on the “more info” option on the

alert dialog box [Figure 3].

[Figure 3 about here]

When a serious or a significant pDDI alert is turned off for a patient or for a physician, it will not appear

as an interruptive alert anymore. Instead, a small notice will appear at the bottom of the prescription

window stating that “The current prescription contains a severe/significant pDDI” (Figure 4). It is

possible for a physician to read the entire alert by clicking on the notice. This will enable a physician to

be aware of the existing important pDDI, even though she/he has already customized its appearance. The

CDSS is able to record the logs of alerts turned off or overridden by physicians. This ability of the system

enables the user to analyze the actions that physicians take on the alerts and use the results for the future

improvements. The early versions of the CDSS went through an iterative cycle of evaluations through

which the usability issues and design flaws were detected and resolved (see Figure 1).

[Figure 4 about here]

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DISCUSSION

In this study, we presented a methodology through which we translated and accommodated the

internationally proposed recommendations to develop a CDSS for kidney transplant recipients aiming to

increase the effectiveness of pDDI alerts. In order to design the alerts and to promote their acceptance by

clinicians, we took a bottom-up approach in which we first recognized the most common pDDIs that were

specific to our clinical practice context. We not only used the distinguished drug interaction references,

but also we took into account the insights of our clinicians with respect to the clinical relevancy of the

pDDIs and involved them in the process of designing and developing the alerts. A flow chart of our

methodology and a new algorithm on how to manage the alerts' appearance were presented in this study.

Due to the complex nature of immunosuppressive therapy and the poly-pharmacy of kidney transplant

recipients, pDDIs are very common among these patients [15, 46]. This requires the identification and

prevention of pDDIs. Previous studies, however, have shown that clinicians are not satisfied by some

CDSSs, because pDDI alerts are general and fail to accommodate patient conditions, lack clinical context,

and unnecessarily disrupt prescription workflow [25, 35, 47]. This is especially true when alerts do not

provide brief yet adequate information and impose a heavy cognitive overload on physicians during the

prescription process [48]. If a decision support system does not provide physicians with the required

flexibility to customize alerts' appearance based on clinical contexts and/or patient conditions, it will not

be considered a proper tool for clinical use. Clinical context, which varies from patient to patient and

from ward to ward, is a very important factor in judging the applicability and also the relevance of

recommendations delivered by computerized systems [49]. Depending on this clinical context, clinicians,

for example, may sometimes let a DDI to occur intentionally in order to achieve a desired blood through

level of an immunosuppressive drug without increasing its dosage [50]. Likewise, our clinicians

considered some of the interactions in their prescriptions inevitable (i.e., pseudo-duplications) (Table 2).

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Many publications have so far expressed concerns about the usability and clinical relevance of pDDI

alerts [25, 28-30]. There are also publications that proposed recommendations to address those concerns

[31-33]. It should be noted that the care of the transplant recipients and their medication therapy play an

important role in operationalization of such recommendations in real practice. This means that any

alerting CDSS should be specialized to accommodate the characteristics of transplant care. It has been

reported that a hospital had to redesign its entire CDSS to accommodate the special needs of transplant

patients [51]. In Erasmus Medical Center in the Netherlands, however, one CDSS is being used for in-

and out-patients, including those in the transplant units. This does not pose any problem because the

Dutch drug knowledge-base, the G-Standard, categorizes many of these combinations as DDIs not

requiring an alert. In order to enhance clinician’s acceptance to use the system, we developed a system

from the ground up considering our clinical context and built a reasonable level of flexibility into it. It is

expected that such an approach would improve the acceptance and application of alerts by physicians.

Evaluation of the use by physicians in their daily clinical practice should point this out.

There is no consensus among the system developers about which pDDIs should go into a CDSS’s

knowledge-base. As a result, even a “serious” interaction by one CDSS might be recognized as “clinically

irrelevant” by another, or not mentioned as an interaction at all [41]. For example, the combination of

Cyclosporine plus Hydrochlorothiazide was considered as a serious pDDI by the Medscape tool while

this combination was not recognized as a pDDI by the Dutch G-Standard. This, in turn, adds to the

complexity of managing pDDI alerts’ presentation. In our study, the Stockley reference and the Medscape

tool resulted in a high number of pDDI alerts. However, as shown in Table 2, the Dutch knowledge-base,

the G-Standard, categorized many of our pDDIs as not really a pDDI (None) or as a pseudo-duplication

(PD) [43]. Therefore, using the G-Standard categories would result in a significant reduction in the

number of alerts, which this, in turn, contributes to the reduction of alert fatigue [34]. However, this is

more preferable when the target population of a knowledge-base is general and the focus is not a specific

type of patient care. As shown in Table 2, many of significant and even some of the serious clinically

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relevant pDDIs are missed using the Dutch G-standard in transplant patients. This type of approach,

which is most probably the case in many commercial systems, leaves a limited space for clinical

judgment and can potentially hamper safety role of a CDSS. To address this complexity, besides

clinicians’ points of view in designing the pDDI alerts, we also allowed two types of alert customizations

in order to give the CDSS the required level of flexibility. The alert customization makes physicians

capable of considering their clinical preferences and/or their patients’ clinical conditions in practice. This

approach can enable clinicians to avoid a one-fit-for-all solution and help them to adopt a tailor-made

design for the application of pDDI alerts.

Avoiding alert fatigue is deemed to be a critical point in developing effective pDDI-CDSSs. However, it

is not advisable to consider the alert fatigue as the key issue to determine whether or not proven serious

DDIs should be included in a CDSS knowledge-base. Many clinicians expressed that they do not want

some of the alerts to be turned off, even though they normally override them without paying attention

[52]. Taking this into account, we let serious and significant pDDI alerts show themselves at the bottom

of the prescription window, though the physicians may decide to override or customize their alerts.

Strengths and limitations

This study has both strengths and limitations. Our development was a bottom-up process in which the

involvement of the clinicians from the very beginning of the design and implementation of the CDSS

helped us to understand the existing complexity of transplant care. Comparison with the Dutch drug

knowledge-base highlighted the importance of clinical context/setting and provided us with an

international overview about various ways the problem of using CDSS-alerts can be approached.

Nevertheless, our study was conducted at the transplant outpatient clinic of a single academic center with

a limited number of clinicians. This can affect the generalizability of the details of our results to larger

groups of clinicians. Nevertheless, our approach and its methodology can be applied in any setting for

high-risk patients. The length of our observational study was limited; in other words, the number of the

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pDDIs that were detected during our observations may not be comprehensive. It means that, we might

have missed important pDDIs to capture and include in our drug interaction knowledge-base. We

designed the CDSS considering the clinical relevance and physicians’ preferences. However, its

acceptability and application by physicians in day-to-day practice, as well as its effect on preventing

pDDIs in real context should be evaluated carefully in the future studies.

CONCLUSION

To exploit the potential of CDSSs and to avoid alert fatigue, the complexity at both levels of clinical

practice and alert design have to be understood and addressed properly. In the first level, the type,

severity, frequency, and the clinical relevancy of the pDDIs according to clinicians’ points of view should

be studied. In the second level, the international recommendations on the design and the content of pDDI-

alerts should be considered in the CDSS systems via a multidisciplinary team including clinicians. Last

but not least, flexibility should be built into a pDDI-CDSS to allow clinicians to customize the appearance

of alerts and their interruption mode.

DECLARATIONS

Acknowledgments

The authors gratefully acknowledge the cooperation of all participants in this study. We also thank the

support provided by the Clinical Research Development Unit of Imam Hospital in Urmia, Iran. Our

special thanks go to our respectful reviewers for their diligence and the time spent on reviewing this

paper.

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This study was extracted from a Master of Science thesis in medical informatics domain funded partially

by UMSU (grant number 1395-01-40-2674). UMSU had no role in the design of the study and collection,

analysis, and interpretation of data as well as in writing the manuscript.

Authors’ contributions

HP, ZN designed the study and PA, ZN, and HP collected the data. HP, ZN, PA, AS, KM, SA, HVS, and

RB were all participated in data interpretation and drafting the paper. HP wrote the first draft and all

authors reviewed the draft and commented on it. All authors approved the final version.

Ethics approval

This study was approved by the research ethics committee of UMSU (ethical code:

IR.UMSU.REC.1395.428).

Competing interests

The authors declare that they have no competing interests.

Author statement

HP, ZN designed the study and PA, ZN, and HP collected the data. HP, ZN, PA, AS, KM, SA, HS,

and RB were all participated in data interpretation and drafting the paper. HP wrote the

first draft and all authors reviewed the draft and commented on it. All authors approved

the final version. Each author contributed important intellectual content during manuscript

drafting or revision and accepts accountability for the overall work by ensuring that

questions pertaining to the accuracy or integrity of any portion of the work are

appropriately investigated and resolved.

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We certify that all authors have seen and approved the final version of the manuscript

being submitted. Also, the article is the authors' original work, hasn't received prior

publication and isn't under consideration for publication elsewhere.

Summary table What was already known on the topic

 Potential Drug-drug interaction clinical decision support systems (pDDI-CDSS) are

known as effective tools to promote medication safety.

 Alert fatigue and alert overrides when using pDDI-CDSSs hamper the promising

benefits of these systems to be realized.

 There are internationally proposed recommendations on the design and

implementation of pDDI alerts to overcome alert fatigue and alert overrides

What this study added to our knowledge  To promote the acceptance of pDDI-CDSSs, it is key to consider both the

international recommendations as well as clinical context in which the alerts are

relevant and applicable

 Flexibility is needed to accommodate the requirements of clinical context in the

appearance of the alerts in pDDI-CDSSs.

 We proposed a methodology through which the design and appearance of pDDI-

alerts can be informed by the clinical context.

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Figure 1

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