Resolving a Complex Patient Complaint (huc3)
Resolving a Complex Patient Complaint
Imagine the following scenario: A 45-year-old man is admitted through the emergency department and taken to the operating room before being admitted for 1 night in the intensive care unit and then transferred to the medical-surgical unit. On day 4 of his hospitalization, the patient and his spouse have become very frustrated and have the following concerns.
They do not understand the patient’s diagnosis and treatment plan or when he will be discharged.
The food has been cold every meal and often the meal trays that come do not align with the diet order from the physician.
The patient is wakened through the night for different tests, and the patient says he feels like a pincushion.
The patient’s wallet is missing.
The patient advocate is now involved and is coordinating an investigation into these issues in order to formulate a formal response to the patient and his spouse. Imagine you are the patient advocate. Which departments and health care roles are you going to speak to, and why? What questions would you ask them, or what information do you believe is relevant to bring back to the patient and his spouse? What is your plan to monitor the rest of the patient’s hospital stay to ensure he is more satisfied with his care? Which disciplines would you ask to help monitor the remainder of his stay?
Your answer should be at least 500 words in length..