HR paper
Outline
1, position:
-front desk agent
A, Explain the position you have identified
Employee should be able to communicate with the customers because this job need to deal with the customers which mean have a great communicate it needed for the job. To able to communicate workers need to be fluent in englis. Employee who wants to apply for the job should have the ability to Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Since this job is helping customers to check in/ check out workers also would have to able to answer phone call because customers is going to call and book their room for the night.
-ability to solve issues and react to emergency problems
-some computer skills
-already have experiences on front desk agent at least 2 years
-Work in our company before
B, List the specific business where the position would work
The positon would work in Marriott hotel as a front desk agent in California at San Mateo city in Burlingame
It would be great if the candidate has work in a hotel before, no matter what kind of hotel, small or large. Of course, it would be best if candidate work in high end hotel such as four seasons, or Hilton hotel. These working experiences in those hotel can help for working in Marriott hotel, because you know how the system work.
-Have experiences/ worked as a room division
-work in a job that deal with customers before
-have different culture background
2, Recruitment
a. I would be suggested that to use online recruitment, a online recruitment is everyone who are interested in this job can apply it online. They will send resume and cover letter to the company. Company should put a clear job description online(job information, what knowledge, skills and ability employee should have for this job. Company should include online applications or links to application sites. I would suggest to define job requirements this way manager know background characteristics needed to perform in this job and what kind of personal characteristics is required.
Company are benefit from online recruitment by time saving.
Company have a large range of selection
Company can easily create this recruitment
B, I would also have suggested company to use External recruiting method because compare to the internal recruiting, it can reduce bias. Even though it takes time, but we might find someone is very fit to this position and who willing to work in our company. It’s a great method to use for an entry level of position. We can evaluate on the knowledge and skills that employee have.
-new blood to the company
-cheaper than training current employee
-Avoid bias
3, Selection
The first step to take in selecting process is review on application first. This step can help the company know about candied and some information about them, about their background, work experience. This way we can quickly go through who we want to know more about it and whether the candied meet our requirement for the job. It save our time for selecting process, if someone does not meet the requirement we can just pass them and move on.
The second step I would like to take in selecting process are interview. Interview can help us get more information about the applicants, we test them on different ways, such as communication skills, whether they are passion about the job or company. What kind of person they are and things like that to determine if the applicant is a good fit or not.