Unit 9 Assignment: Final Paper
Running Head: Process Tools Application 1
PROGRESS REPORT 7
Progress Report
Jerome Phillips
Kaplan University
HS460
Professor Sexton-Tosh
September 15, 2017
Progress Report
The progress of the work that I have focused on, ensuring that problems that come with the admission of patients are sorted out is a bit challenging. But as it is, right now I am determined to come up with a better solution that will focus on improving the efficiency of patients’ admissions. However, in my evaluation of hospital services on the clients, there is a problem with the delays that are observed during the admission process. These delays start from the arrival of the patient, to the assigning of the bed. The time spent on these slow routines is detrimental to the patient but to solve this issue the automation of admission services will be crucial, and this starts with the goodwill from the management.
The next period should emphasize on making the services patient-centered from the reception to the assigning of the bed with that focus then the hospital services will be guided by the clients’ interests which entail efficiency hence the delays may not be observed (Shojania et al, 2001). Proper implementation of strategies that achieve this goal in the next phase will guarantee patients trust in such an institution.
The laxity of the senior management to incorporate IT services in patients’ admission is one foreseen challenge for solving time wastage that comes with the whole admission process. Because of over-reliance on manual patients’ admissions automatizing these services may be a problem since it requires financial and training expenditures which the administration may not wish to incur (Colla et al, 2005). Therefore, the management may not have the goodwill to transform its services rendering their clients as victims of their rebellion.
The original plan indicated on what to do to ensure that the services are patient-centered and according to my observation that is not evident based on the nature clients are treated from the reception to the assigning of the beds. Therefore, much ought to be done to achieve the goals of the original plan.
Top of Form
Colla, J. B., Bracken, A. C., Kinney, L. M., & Weeks, W. B. (2005). Measuring patient safety climate: a review of surveys. Quality and safety in health care, 14(5), 364-366.
Shojania, K. G., Duncan, B. W., McDonald, K. M., Wachter, R. M., & Markowitz, A. J. (2001). Making health care safer: a critical analysis of patient safety practices. Evid Rep Technol Assess (Summ), 43(1), 668.