RESEARCH - BIOSTATICSA
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Title
PATIENTS SAISFACTION ABOUT PATIENTS REFERRAL PROCESS TO RIYADH SPECIALIZED DENTAL CENTER
Part 1: Introduction: The two main branches are descriptive and inferential statistics. People who do not have any formal training in statistics are more familiar with inferential statistics than with descriptive statistics. Descriptive Statistics Definition
The descriptive statistics is the type of statistical analysis which helps to describes about the data in some meaningful way. The statistics is used to describe quantitatively about the important features of the data or information. The descriptive statistics gives the summaries of the given sample as well as the observations done. These summaries or descriptions can either be graphical or quantitative. Inferential Statistics Definition
Inferential statistics is the type of statistics which deals with making conclusions. It inferences about the predictions for the population. It also analyses the sample. Basically, the inferential statistics is the procedure of drawing predictions and conclusions about the given data which is subjected to the random variations. Inferential statistics includes detection and prediction of observational and sampling errors. This type of statistics is being utilized in order to make estimates and test the hypotheses using given data. Tool Selection To complete this project I have choose Excel. It is one of the most powerful and popular for data analysis. Excel is considered to be the best application for any statistician as it possesses an extensive catalog of statistical and graphical methods. One of the best advantage of excel is availability. Data collection: Healthcare systems and services in the Kingdom of Saudi Arabia is currently more developed compared to its state in the past four decades. The Ministry of Health widely manages the healthcare in this kingdom. It is referred as a national care systems because the ministry
f H lth f d t f th i Th Mi i t f h lth l t l d f d i h lth j t ithi th t
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of Health funds most of the services. The Ministry of health plans, controls, and fund various health projects within the country. The Ministry of Health manages almost 60% of the healthcare system. The remaining percentage is covered by other government agencies and the private sectors. Some of the government agencies that also contributes to the growth of the Saudi Arabian healthcare system includes the Ministry of Interior, Ministry of Defense and Aviation and the Saudi Arabian National Guard. Some of the private sectors such as private hospitals and dispensaries are also boosting the health sector. Saudi Red Crescent Society (SRCS) is one of the individual industries that promote the provision of preventive healthcare as they are involved in pretreatment such as first aid at the accident scene. The data set, for instance, the data on comparison among attribute of the given set. The dataset consists of 400 individuals where 220 are males and 180 females. Below is the pie chart graph that graphically represent the gender composition. In terms of percentage, the males 55% are whereas the females are 45%. This is an indication that the data sample used was relatively balanced in terms of gender. Atkinson-Bonasio (2017) asserts that in research, fostering diversity achieved by gender equality assures innovation. She further states that bias and gender disparity should be examined so as to ensure a data-informed approach especially to implementing policies and interventions related to gender inequality. Gender: · MALE 220 · FEMALE 180
The pie chart graph that graphically represent that the 86% participation are more than 18 years old, 7% participation between 12-18 years old and 7% participation are less than 12 years old. Correct Age Range. · >18 years old =343 · 12-18 years old =29 · <12 years old =28
Applicable Educational Attainment at the Moment: · More than University/College edition (MS) 63 · University/College Graduate 201 · High School or less 136
Was the referral done by paper forms or automation? · Paper (paper referral forum) 103 · Automatic forum) 239 · Not Sure 58
Was the referral out of own choice or choice by doctor? · Doctor’s suggestion. 299 · My suggestion. 101
In the case a doctor explains about your sickness, do you have any idea what the referral is for: · YES 338 · NO 62
Did the dentist in te primary healthcare center provide any dental treatment before referral? ❏ YES 203 ❏ NOT 176 ❏ NOT SURE 21
Staff that responsible about referral did he give you any communication methods in case issues arise? ❏ YES 141 ❏ NO 202 ❏ NOT SURE 57
Did you feel any uncomfortable feeling when conducting the experiment how does to fell thick? ❏ Easy procedures. 172 ❏ Acceptable procedures 168 ❏ Difficult, hard to follow 68
The medical education in Saudi Arabia is rapidly growing. There is numerous medical learning institution within the country. The government through the ministry of health is also offering scholarship and sponsorship to many medical students and the practitioners who want to further their education. Proper plans should be put in place to achieve the future goals of the healthcare system taking into consideration the evolving history of the state of the healthcare system.
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The policies should be reviewed to adapt the ever-growing population of Saudi Arabia. Part 2: The knowledge would be useful in customer management in the formulation of strategies that elicit customer loyalty. In the modern world many hotels are realizing the benefit of customer loyalty as opposed to the traditional strategy of gaining market share (Cantallops & Salvi 2014). Customers who are loyal will tend to visit more often, stay longer, pass positive word of mouth about a destination and ready to pay a premium. The healthcare system in Saudi Arabia was established in the early 1920s. During that time, King Abdul Aziz declared the prioritization of a preventive healthcare system. It was a microsystem which was only serving the royal class. In 1926, the first medical learning institution was established. The school offered nursing skills. Another institution was later established which was offering health emergency courses. With the development of these institutions, there was a noticeable change in the organization of the health sector. In the 1950s, the preventive care system was now well developed. The establishment of the Ministry of Health made some remarkable improvements in the precautionary measures in the healthcare system. The ministry of health collaboration with ARAMCO Company offered some preventive care to diseases such as malaria and bilharzia in the early 1950s. In the 1970s, a health research center was established. The institution was called King Faisal Specialist Hospital and Research Center (KFSHRC). The institution was specialized in dealing with incurable diseases that could not be handled in other institution. It was a referral center. In the 1980s, there was a ministerial ordinance which unified all the health institution in the country. Even though the number of health practitioners was slowly increasing due to the established learning institution, the number of Arabian practitioners was comparatively low. In early 2000, the emergence of private sectors in health care services improved the quantity and quality of healthcare in Saudi Arabia. Health Insurance was introduced to cover comprehensive and integrated healthcare issues. In 2004, the ministry of health increased its national budget, and there were developments in the health provision, the number of health practitioners increased compared to the population that was there before 2000. Policies and Proposed Rulings Affecting the Healthcare System in Saudi Arabia
Numerous policies have been put in to promote the quality of healthcare in the Kingdom of Saudi Arabia. One of the
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policies put in place in the public-private partnership health insurance. The policy ensures that there is coordination of funding the health sector promptly (Al, S. R. Y. A. 2011). . This policy has reduced the cost of healthcare hence making healthcare access affordable to many citizens. The government has put in place proper regulation that controls the interrelationship between the private and the public sectors. The policy of electronic medical recording system established in many health facilities in Saudi Arabia has also improved the provision of healthcare in the country (Courtney, K. L., Shabestari, O., & Kuo, A. 2013). . Initially, this policy was lagging behind in its implementation due to the language barrier. However, it has significantly been implemented in many hospitals and other health institutions. The implementation of electronic medical recording system has improved the administration of the health facilities. Information on the institutions and the service they offer are available online, and patients have the opportunity to choose the facility to attend. The patient’s information is also well recorded and monitored electronically by the practitioner. Health processing has been faster, and many patients are catered for in a short period as compared to the process that took place during manual system of recording
The establishment of Evidence-based healthcare has also improved the quality of service provided by the healthcare practitioners. It has developed best clinical practice guidelines which are used to prevent, diagnose and treat most prevalent diseases. Most of the institutions locally use the clinical guidelines hence resulting in a uniform provision of healthcare services across the country. Impact of Population Growth on Current Saudi Arabian Healthcare Access and Efficiency
The population of the Arabian kingdom is growing swiftly. Due to the population growth in the country, there is increased healthcare expenditure that the government undergoes (Alshahrani, S. A., & Alsadiq, A. J. 2014). . Due to the increased population, the number of inpatients has increased hence causing shortfalls of beds in the hospitals. The shortfall of beds has denied other patients the opportunity to be admitted as inpatients hence limited access to healthcare facilities. The increased population has also outnumbered the population of the health practitioner. One medical practitioner is expected to serve many patients hence delays in the provision of healthcare.
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The delays have affected the efficiency of the facilities operation. The government is implementing privatization of health facilities to accommodate the growing population.
Customer satisfaction is a subjective decision of the quality of service, but when patients have a selection of services or the ability to endorse a provider to others, it is a driving factor. Satisfied patients come home because they need a health care system and suggest their doctor to friends and family members when they are looking for a suitable health care provider. Unhappy patients rarely come back when they have other opportunities or attribute their unpleasant experiences to anyone else. Therefore, increasing customer satisfaction levels is very critical, especially in today's challenging medical landscape in which integrated care organizations use patient outcomes as a metric to assess their reimbursements. One of the biggest challenges in the modern practice of medicine and Healthcare is preserving the slightest issues that affect the quality of the delivery is predominantly dominated by routine practices. Excellent clinical practices not only preserve the theory that has been maintained for a long time of disease treatment but is also a culture that preserves the presence of the therapeutic issues affecting the patient and the pronation. A better relationship between the patient and the clinician has a massive impact on the medical outcome. Despite the widespread belief that has been maintained about the impact of the relationship between patients and the clinician, based on the health outcome, it has been tested based on the randomized controls and different trials. Many empirical practices have examined the effect of patient-clinician relationship and whether the impact that it has on the outcome is observable in nature. The main challenges that this affects cannot be assessed casually. Nonetheless, these studies show a trend that can be used in the study and how important this relationship is. There are various observational studies that suggest that the connection aspects may hold the significant potential affecting the outcomes. Relationship between the patient and the clinician has various components including emotional component and information part of the component. This can also be termed as the emotional care and perspective of cognitive care. Emotional care refers to the mutual trust and empathy that a patient has with the clinician, and the respect acceptance and gratitude the clinician receives from the patient. Cognitive care involves information gathering and how information is shared between the patient and the patient and the clinician. Ideas involved here include the location and management of expectation. Investigating the emotional component of the existing relationship with a major objective in where studies. However, most of these studies involve the two sides of Cognitive and emotional health care. Consequently, it becomes crucial to focus on other studies that show the measure of care and how communication can contribute to the development of the health status of the patient. The connection between patient satisfaction and healthcare outcomes have also led to the development of different programs by healthcare professionals to meet an important element of the profession. Patients are likely to get a positive based outcome when they are comfortable with people who are treating them. This is because it makes them satisfied and they are willing to take long-term procedures that have been defined by the clinicians. Clinicians advise patients to maximize the opportunity that has been given to them and that they have to work towards achieving better health conditions continuously.
Through developing Trust, the patients open up about the suffering and the signs and symptoms of the disease that they are suffering from. This makes it easier for definitions within the tracks because of the relationship that we have formed with the clinician. There are times that patients have to record themselves and goes to the procedures of treatment of their own. This is the dedication that can only be improved when the patient understands the value of the treatment. To understand the value, they have to build a rapport with a clinician.
Th i li i f i li i i l i hi
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The implication of a patient-clinician relationship
Communication and the relationship between the clinician and patient give a potential of massively improving the quality of care that is delivered. A better relationship has a massive implication in the overall health of the patient. Young people who have long-term conditions are always in danger of getting disengaged biro activities that are involved in. For example, continuous use of telemedicine where doctors keep in touch with their patients. This technology is crucial especially when it comes to the relationship between clinician and the people they treat. It allows the patient to have contact continuously and to communicate effectively with them clinician so that they can see the progress that they have made (banka et al., 2015).
In most cases, patients fail to realize the importance of stay in touch and contact with their clinicians. Telemedicine requires patients to get recovered quickly so that they can resume their normal activities. Professions that require instant and continuous monitoring by the clinicians, establishing a better relationship is crucial as it gives them an advantage over the others that do not have a good relationship. Part 3 and part 4: Conclusion and recommendation: Clinical participants have seen the benefits of having a confusing relationship with the clinicians. The reason why they value relationship is that they feel empowered by the clinicians. When the clinicians ask the patient about how they are feeling and the suggestions for what they feel should be the right procedures for the treatment, they feel that the position empowers them. This implies that they have improved Trust that has developed between the clinician and the patient is based on professionalism expressed by the clinicians .in return, it goes a long way towards the treatment of the patient. The positive outcome also comes as a result of the reduced harm and improved access to clinical advice. There are times that the patient may want to be advised on issues that are outside the treatment plan defined by the inclination. It is sometimes difficult to define boundaries especially if there is a focus on confidentiality. Confidentiality has been a mistaken issue and an ethical concern to numerous clinicians. For the patients, it is an idea that comes from the trust that they have with their clinicians. There is confidential information that they would not want to share weekly editions in case they do not have to confide in them (Mayer et al., 2016). Better interaction and focus on the relationship between the two of them can be shown through relentless Focus on their objectives. This basic interaction creates dependency, and it also promotes autonomy between the patient and their clinicians. Participation of the patient is an important element that put confidentiality and communication into a simple context. The other implication for quality of patient relationship with the clinician is the extensive healthcare plan that can be designed by both parties. Poor connection and interaction imply that there will be less adherence by the clients who eventually performs poorly when it comes to adherence. This is because the clinicians do not have a well-defined relation that can allow them to convince the client’s only patients to continue with other medical practices of adherence. What technology has played a massive role in the relationship between the patient and the clients, physical relationships between the patient and the cognition is still crucial as it implies them long-term relationship long-term patient. Despite technology having taken most of the clinical relationship between the patient and the client, it will always be crucial that people get into contacts and promote autonomy among themselves. This goes beyond the concerning issues of confidentiality and consent. It has issues to do with safeguarding professionalism and promoting ethical obligations that all the nurses and clinicians have to preserve. On the other hand, a different perspective on a general area in the Eastern Saudi Arabia region was given focus on research by Al Fraihi & Latif (2016). The study aimed at examining patient impressions and preferences of outpatient care in hospitals using a quality of service difference model and shaping factors such as these. It then stated that the proposed system is empirically validated, and significant quality service disparities of all 5 measurements need to be given priority and resolved through concentrated health board development efforts. The research data showed that by following the suggested standards, the proposed model for service quality dimensions suit well. The preferences of patients surpassed beliefs in all aspects of customer satisfaction, suggesting statistically meaningful differences in service quality (t=26.3, p<0.000). Findings showed that the compassion factor applied to the expectations of most patients (4.7 ± 0.5) and perceptions (3.7 ± 0.8) scores, and less to expectations (4.5 ± 0.6) and perceptions (3.2 ± 0.8) scores. Prompt services reported the highest quality of service difference, while privacy analysis showed the lowest quality of service gap in reports. The Saudi healthcare marketplace is making positive steps day by day in all health-related sectors. It is comparatively young to the western healthcare system, but it has abundant opportunity for expansions. The government is prioritizing health care delivery, and we can expect to see supplementary modifications to the governing controls, to realize the objective of enlarged private sector participation and investment. In many healthcare organizations, the basis of good health depends on the attitude and the feedback that they get from the patients. This means that the patients have to talk well about the services that they have received from the organizations.
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To achieve these levels of better recommendations for the services, there has to be a better relationship. The better relationship results to better trust and an insightful relationship that the client or the patient agrees with. Suh relationship is important for healthcare institutions. In addition to this, it comes easier for hospitals to deliver based on the demands of the patients. When the clinician has a good relationship with the patients, it gives the hospital an edge based on a better relationship.
Research is done by banka et al., (2015) shows various methods that can be used to improve patient satisfaction and how important it is to give feedback to the health care organization. This research talks about patience outcome that has improved in recent times because of continuous focus on relationship definitions. When the patients are satisfied, they are also likely to
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accept all the initiatives by the doctor to treat them and to give them the recommendations. Ethics in medicine dictate that the patients appreciate having to accept the treatment procedures that have been defined by a medical professional. As such, the patients have to accept all the initiatives by the clinician before they have been administered with any treatment. The satisfaction that patients get from the trust that they have with the clinicians is important because it promotes adherence and honesty together independence from the clients and patients — adherence as an important component in treatment. A patient must accept the treatment procedures and adhere to the well-defined prescription. When the patients fail to follow the prescriptions that have been done to him by the doctor, they are less likely to have a successful treatment plan. A clinician is also not allowed to enforce the treatment plan on a patient (banka et al., 2015). They have to get their consent before they use the prescriptions that are important and will help the patient. Research is done by Borger et al., 2017 shows that patient satisfaction is a factor that makes a massive contribution towards the mobility of them patience and has a massive impact on the outcome.
REFERENCE
Al, S. R. Y. A. (2011). Customer Satisfaction with Paid Medical Services in Public Hospitals in the Kingdom of Saudi Arabia \\ International Journal of Excellence in Healthcare Management .- 2010, Vol. 4, No. 1, pp. 1-34. Dubai: Hamdan Bin Mohammed e-University. Alshahrani, S. A., & Alsadiq, A. J. (2014). Economic Growth and Government Spending in Saudi Arabia. Washington: International Monetary Fund. Courtney, K. L., Shabestari, O., & Kuo, A. (2013). Enabling Health and Healthcare through ICT. Amsterdam: IOS Press. Khouja, Tumader. (2013). Reform of financing healthcare services in the GCC: focus on establishing health insurance system in KSA.
Age Range
> 18 years old 12-18 years old < 12 years old 343 29 28
Applicable Educational Attainment at the Moment
More than University/College edition (MS) University/College Graduate High School or less 63 201 136
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The two main branches are descriptive and inferential statistics. People who do not have any formal training in statistics are more familiar with inferential statistics than with descriptive statistics. Descriptive Statistics Definition The descriptive statistics is the type of statistical analysis which helps to describes about the data in some meaningful way.
Original source
The two main branches are descriptive and inferential statistics People who do not have any formal training in statistics are more familiar with inferential statistics than with descriptive statistics Descriptive Statistics Definition The descriptive statistics is the type of statistical analysis which helps to describes about the data in some meaningful way
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The statistics is used to describe quantitatively about the important features of the data or information. The descriptive statistics gives the summaries of the given sample as well as the observations done. These summaries or descriptions can either be graphical or quantitative. Inferential Statistics Definition
Original source
The statistics is used to describe quantitatively about the important features of the data or information The descriptive statistics gives the summaries of the given sample as well as the observations done These summaries or descriptions can either be graphical or quantitative Inferential Statistics Definition
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Inferential statistics is the type of statistics which deals with making conclusions. It inferences about the predictions for the population.
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Inferential statistics Inferential statistics is the type of statistics which deals with making conclusions It inferences about the predictions of the population
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It also analyses the sample. Basically, the inferential statistics is the procedure of drawing predictions and conclusions about the given data which is subjected to the random variations. Inferential statistics includes detection and prediction of observational and sampling errors. This type of statistics is being utilized in order to make estimates and test the hypotheses using given data.
Original source
It also analyses the sample Basically, the inferential statistics is the procedure of drawing predictions and conclusions about the given data which is subjected to the random variations Inferential statistics includes detection and prediction of observational and sampling errors This type of statistics is being utilized in order to make estimates and test the hypotheses using given data
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Healthcare systems and services in the Kingdom of Saudi Arabia is currently more developed compared to its state in the past four decades.
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Introduction Healthcare services and systems in Saudi Arabia have grown compared to other countries in the past four decades
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The remaining percentage is covered by other government agencies and the private sectors.
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MOH, other government agencies and private sectors
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The medical education in Saudi Arabia is rapidly growing.
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Nevertheless, medical education is rapidly growing in the country
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The healthcare system in Saudi Arabia was established in the early 1920s.
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Healthcare System in Saudi Arabia
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With the development of these institutions, there was a noticeable change in the organization of the health sector.
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Due to the establishment of these institutions, there was a noticeable improvement in the health sector
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The ministry of health collaboration with ARAMCO Company offered some preventive care to diseases such as malaria and bilharzia in the early 1950s.
Original source
The ARAMCO with the assistance of the Ministry of health gave preventive care to diseases such as bilharzia and malaria (Al, S
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In early 2000, the emergence of private sectors in health care services improved the quantity and quality of healthcare in Saudi Arabia. Health Insurance was introduced to cover comprehensive and integrated healthcare issues.
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In 2000, there was the emergence of private sectors which improved the quality and quantity of health care in the Kingdom of Saudi Arabia Later, health insurance to cover integrated and comprehensive health issues was introduced
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Policies and Proposed Rulings Affecting the Healthcare System in Saudi Arabia
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Healthcare system policies in Saudi Arabia
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One of the policies put in place in the public-private partnership health insurance.
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One of the policies that are currently undergoing is the public-private partnership health insurance
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L., Shabestari, O., & Kuo, A.
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L., Shabestari, O., & Kuo, A
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Impact of Population Growth on Current Saudi Arabian Healthcare Access and Efficiency The population of the Arabian kingdom is growing swiftly. Due to the population growth in the country, there is increased healthcare expenditure that the government undergoes (Alshahrani, S.
Original source
Impact of population growth on current Saudi Arabian healthcare access and efficiency The population of the Kingdom is growing swiftly Due to the population growth in the country, there is increased healthcare expenditure that the government undergoes Due to the increased population, the number of inpatients has increased hence causing shortfalls of beds in the hospitals
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A., & Alsadiq, A.
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A., & Alsadiq, A
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. Due to the increased population, the number of inpatients has increased hence causing shortfalls of beds in the hospitals. The shortfall of beds has denied other patients the opportunity to be admitted as inpatients hence limited access to healthcare facilities.
Original source
Due to the population growth in the country, there is increased healthcare expenditure that the government undergoes Due to the increased population, the number of inpatients has increased hence causing shortfalls of beds in the hospitals The shortfall of beds has denied other the opportunity to be admitted as inpatients hence limited access to healthcare facilities. (Alshahrani, & AAlsadiq, 2014)
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The increased population has also outnumbered the population of the health practitioner.
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Also, the increased population has unfortunately outnumbered the number of qualified health practitioners
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The Saudi healthcare marketplace is making positive steps day by day in all health-related sectors. It is comparatively young to the western healthcare system, but it has abundant opportunity for expansions. The government is prioritizing health care delivery, and we can expect to see supplementary modifications to the governing controls, to realize the objective of enlarged private sector participation and investment.
Original source
The Saudi healthcare marketplace is making positive steps day by day in all health-related sectors It is comparatively young to the western healthcare system, but it has abundant opportunity for expansions The government is prioritizing health care delivery, and we can expect to see supplementary modifications to the governing controls, to realize the objective of enlarged private sector participation and investment
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Student paper
Customer Satisfaction with Paid Medical Services in Public Hospitals in the Kingdom of Saudi Arabia \\ International Journal of Excellence in Healthcare Management .- 2010, Vol.
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Customer Satisfaction with Paid Medical Services in Public Hospitals in The Kingdom of Saudi Arabia \\ International Journal of Excellence in Healthcare Management
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Hamdan Bin Mohammed e- University.
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Hamdan Bin Mohammed e- University
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A., & Alsadiq, A.
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A., & Alsadiq, A
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Economic Growth and Government Spending in Saudi Arabia.
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Economic Growth and Government Spending in Saudi Arabia
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International Monetary Fund.
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International Monetary Fund
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L., Shabestari, O., & Kuo, A.
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L., Shabestari, O., & Kuo, A
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Enabling Health and Healthcare through ICT.
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Enabling Health and Healthcare through ICT
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Reform of financing healthcare services in the GCC: focus on establishing health insurance system in KSA.
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Reform of financing health care services in the GCC focus on establishing health insurance system in KSA