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ISEM 580 Homework # 1 Summer 2017
IT Manager & Managing Technical Teams
1. In table format, define each of the five leadership styles, range high or low relative to directive and supportive behaviors, and key characteristics of each type.
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Leadership Style |
(High/Low) Supportive – (High/Low) Directive |
Characteristics |
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Delegating |
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Supporting |
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Coaching |
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Directing |
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Situational |
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2. Briefly explain how IT Managers have to manage in four directions?
3. List twelve things an IT managers does?
4. List five successful things an IT managers does?
5. List five key considerations for managing technical teams?
6. What approach should an IT manager take when dealing with disputes, disagreements, or opposition between teams or individuals?
7. How does understanding individual personality types and communication styles aid the IT manager?
8. Why is having a high degree of emotional intelligence an important attribute for an IT manager?
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