DB Post

17-1

Team Building and

Team Training

Chapter 17

17-2

What is Team Building?

Organizational development intervention that

focuses on improving the operations of work

teams

 Multiple definitions

 Variety of goals and approaches

 Ongoing process

17-3

What is Team Building?

 Organizational Context of Team Building

Build relationship between team and organization

 Evaluating Team Building Programs

Organizations overlook importance because:

 Lack expertise in team building

 Do not understand benefits of team building

 Team members reluctant to participate

17-4

What is Team Building?

 Evaluating Team-Building Programs

Successful programs should improve:

 Communication

 Satisfaction

 Cohesion

Success depends on:

 Support of top management

 Organizational rewards

 Time

17-5

Does Your Team Need Team

Building?

17-6

Does Your Team Need Team

Building?

17-7

Types of Team-Building Programs

 Goal Setting

 Role Definition

Negotiation approach

Group process observers

 Interpersonal Process Skills

Activities/exercises to practice & analyze skills

Process consultants

17-8

Types of Team-Building Programs

 Cohesion Building

 Benefits:  Strengthen morale

 Increase trust and cooperation

 Develop group identity

 Types:  Outdoor experience program

 Charity activities

 Problem Solving  Problem identification and analysis

 Diagnostic session

 Develop action plan

17-9

Team Training

 Training the Team Together  Develops mental model and transactive memory

 Planning for the Transfer of Training  Factors affecting transfer:

 Training environment

 Time lag

 Cues

 Supervisor support

 Strategies that encourage transfer:  Practice and feedback

 Supervisor support

 Supportive team climate

17-10

Types of Training

 Team Resource Management Training

Classroom training & practice in simulators

Benefits:

 Reduces errors and accidents

 Improves teamwork

 Increases efficiency

Assertiveness training

17-11

Types of Training

 Cross-Training and Interpositional Training

Pay for skills program

On-the-job training

Leads to shared mental models  Coordination

 Performance

Types:  Positional clarification

 Positional modeling

 Positional rotation

17-12

Types of Training

 Action Learning

Components:

 Problem or challenge

 Learning team

 Learning coach

 Insightful questioning and reflective listening

 Taking action

 Commitment to learning

Culture of learning

17-13

17-14

17-15

17-16

17-17

Activity Continued

17-18

17-19

17-20

Activity Continued