DB Post
16-1
Evaluating and
Rewarding Teams
Chapter 16
16-2
Team Performance Evaluations
Types of Evaluations: Traditional individual evaluations
Team member evaluations
Evaluations of the team
Choosing a type of evaluation: Work design
Organization operation
Types of Measures:
Specific, quantifiable goals set ahead of time
Team participation
16-3
Team Performance Evaluations
Participating in the Evaluation Process
Shift to multi-rater evaluation process
360 degree feedback
Team members
Customers
Supervisors
Seen as more:
Reliable, Valid, Credible, and Fair
16-4
Team Performance Evaluations
Problems and Biases with Team Evaluations
Encourage competition and reduce teamwork
Problems with including team members:
Personal relationships
Favoritism
Managers reluctant to give up power
Discomfort evaluating coworkers
Inflation bias
Reciprocity bias
Team halo effect
16-5
Reward Systems
Types of Approach:
Individual
Team
Social loafing
Inequity problems
Organizational
Hybrid
Mix of individual & team rewards improves performance
16-6
Reward Systems
Types of Teams
16-7
Rewarding Individual Team Members
Changing Base Pay
Fair and equitable
Broad pay bands
Benefit:
More flexibility for managing teams
Problem:
Eliminates means of rewarding individual performance
16-8
Rewarding Individual Team Members
Skill-Based Pay
Encourages learning new skills
Benefit:
Improve team flexibility in performing task
Organizational flexibility
Problems:
Training costs
Promotions become limited
Knowledge based pay, career ladders
16-9
Team and Organizational Reward
Programs
Team reward programs success depends on
characteristics of:
Rewards
Substantial and distributed equally
Organization
Culture supports teamwork
Team
Clear team goals
Measurable performance standards
Task requiring interdependence
16-10
Team and Organizational Reward
Programs
Team Recognition Programs
Recognition awards Levels of awards
Organization-wide system for nominating
Organizational Rewards
Profit sharing
Gain sharing
Difficulty connecting employee behavior and performance of organization
16-11
Relationship of Rewards to Types
of Teams
16-11
Chapter 16 Review
Evaluations
Reward Programs