course project topic - travel agency inc IT upgrade (network and communication management) - needed in couple hours ...
Travel Agency, Inc. Network Plan Proposal
SAMple project
General Information about industry
• A travel agency can be defined as a private or public service that provides travel and tourism services to the public
• The first travel agency was created by Thomas Cook in the 19th century
• It was not until the 1920’s travel agencies became popular
• Travel agency were mostly used by the middle and upper class consumers because they had the income to spend on vacations
Trends and projections
Travel Agency through the project has toured the innovations, already in use, in test phase or still under study that will change the way of working of travel agents. Here are a few.
The virtual reality helmets
Augmented reality on tablets and smartphones
Payment in B2B
The digital travel diary
TRENDS AND PROJECTIONS
Hi Everyone, my name is Adolphe des Jackson, I presenting two topics that are Trends and Budget, first I am going talk about Projection.
The sale of travel is in full swing. Gone are the days when the customer asked, "I want to go from point A to point B: what do you suggest to me? "The rise of new technologies, the deployment of big data and artificial intelligence allow the customer to be" inspired ", and at the best price! In this context, the travel agent is required to become an expert, serving a customer who wants to enjoy a unique travel experience. A trend that pushes him to interconnect more and more with the different actors of the trip. But by what means? And with what tools? Travel Agency through the project has toured the innovations, already in use, in test phase or still under study that will change the way of working of travel agents. Here are a few.
- The virtual reality helmets are slowly entering the travel agencies, they allow the customer, quietly installed in a chair, to discover the product (hotel, beach, liner, etc.) that he is about to book for his holidays. "Showing a cruise aboard an MSC boat, for example, allows for a much more conscious purchase and gives you a taste of the dream at a time.
This brings more transparency and trust between the travel agent and the customer. "
- Augmented reality on tablets and smartphones
Tourist Offices have taken the lead, but one could quite imagine travel agencies using augmented reality applications with their point of sale tablets.
- Payment in B2B
Nothing revolutionary when it comes to virtual payment cards: they are already widespread, especially in business travel.
- The digital travel diary
It could provide real-time information before, during and after the trip: broadcast a promotion, get in touch with other customers, or share a taxi on arrival at the airport
3
Competitive analysis
New Markets
E-commerce
Speed
Problem Statement
Current transition to Online agents
Issues with recruiting cost, acquiring, training and retaining personnel
Multiple locations across the country which networks must interconnect
Cost saving offers
Budget should not exceed 1.5 million per year over a 3 year period
Goals and objectives Improved Network Restructured PBX
Assumptions and risk
Project Assumptions
The employees should be able to see the database and understand how it works prior to it being finished.
The database system design process should be done before the actual start of the project.
Understanding of the how the database will work with the network should be done before starting the project.
All employees should be trained on how the database works, that way they can add or change things in the system if needed.
Project Risks
Budget is a big limiting factor due to the high initial cost, but after that the cost is fairly low.
Training, we will need to train the employees of the law office on how to use the database system.
Time could be a constraint depending on when the company needs the work done.
Data security is a constraint that must be addressed early, when dealing with credit cards and cash you need to make sure you have all the security options considered.
Current network configuration
Atlanta
Fiber
VPN
Mesh
Firewall
Bonus!
Existing customer equipment
The Travel Agency Incorporation currently has five reginal call processing site in
● Los Angels
● New York
● Atlanta
● Dallas
● Chicago
In addition to call processing centers, the Travel Agency Inc. has three data centers
● Atlanta
● Pittsburg
● Phoenix
Business issues and requirements
43% personnel turn over
Virtual offices need to be establish
Budget limitations
100% of calls must be answered within 30 seconds or two rings
All new agents must have basic telecommunications equipment
Network integration must happened in a 12 month period
Travel Agency Inc. provided a budget of $ 1.5 million per year for a total of three years. We envision that the transition would also include phones for each agent. In fact one of the solutions would be the installation of the Cisco SPA IP Phone.
-Define the Direct Labor Cost (Charge and Duration,Load and Duration)
-Estimate the Material Costs of the Project
-Estimate the Cost of the Project Office
-Define What Equipment Costs May Exist in the Project Budget
Budget
Project Budget
Travel Agency Inc. provided a budget of $ 1.5 million per year for a total of three years. Based on our calculation and our estimate, we think that this amount will be beneficial for the project. We believe that this budget is acceptable and that the work can be done within the budget. We envision that the transition would also include phones for each agent. In fact one of the solutions would be the installation of the Cisco SPA 303 IP Phone with 3 lines
The creation of a hurdle is not a part of the obstacle course but it remains a rather long and demanding adventure in which one should not embark without a minimum of preparation and knowledge. For that, one must be able to justify a sufficient financial guarantee with regard to his customers.
It will be specifically for the purpose of the reimbursement of funds provided that it does not relate solely to transportation.
Evaluation of the project cost
the cost of the project is the sum of the costs:
human resources of the project
hardware and software resources of the project
This cost obviously depends on the duration of the project
Budgeting example
budgeting of the project's human resources.
Travel Agency Inc. provided a budget of $ 1.5 million per year for a total of three years. Based on our calculation and our estimate, we think that this amount will be beneficial for the project
A daily fee based on the competency profile is established. the number of days of intervention and its total cost.
Basics: Charge and Duration
The LOAD represents a quantity of work required, regardless of the number of people. allows to obtain a forecast cost, expressed in month / man, helps to define the size of a project.
Basics: Load and Duration, DURATION is the time consumed by the project.
It depends on the number of people, is not 100 isotropic, people for one month are equivalent to one person for 100 months.
At the stage of the stage, Order of magnitude: Weekly - Adjusting - Outsource - Schedule deadlines for scheduling the steps.
At the level of the task - Increasing visibility of the project towards the task of planning.
11
Network design
Approaches RDC vs. RDWEB
Remote Desktop Connection Remote Desktop Web
Findings, Conclusions and Recommendations
| Findings | Conclusions | Recommendations |
| Severe problems relating cost of personnel, recruiting, acquiring, training and retaining personnel. 43% turn over Virtual offices can potentially reduce employee turn over and increase sales and transactions. 500 calls per hour. | Each location will need at 75 employees in order to answer all calls on the required time period which is 30 seconds, schedules should be made accordingly. Implementation of the network is highly encouraged to reduce turn over and increase sales and personnel retention. | Upgrade existing phone network Give the call center ability to work remotely Switch the current PBX service for VoIP Implement data recovery system Utilize Microsoft RDC & allow workers to connect through VPN or remote desktop web (RDweb) |
Implementation plan
1.Compare what is efficient and what can be reused
2.Routers, Switches , Firewalls and Cables
3.Reducing Atlanta location
4.Carry out the break down of Atlanta and new site resources
5.Train current new employees on using new network and the current
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1.Analyze
2.Purchase
3.Reduce
4.Implement
5.Train
Milestones and measurements
Cat6 cable installation Networking
Switch connection and configuration Networking
Router connection and configuration Networking
Installation of server Networking
Installation of PBX Networking
Configuring database Database
Backup and recovery implementation of data Database
Offsite backup location configured Database
Firewalls configured for network Security
Anti-virus software implemented on each system Security
Security cameras and cages installed Security
Proximity Badge Door Locks Security
Training and follow up
Type of Training Method:
- Blended learning (combination of instructor-led training and e-learning)
Project Closure Process:
- Review any open issues
- Plan for knowledge transfer
- Establish project value
- Communication closure related topics
- Perform a post implementation review
UserRadiusServerFirewallInside networkLANYPhoenixDallasOutside networkATL= main HubMesh Topology