Final Exams
Page 1 of 4
NIZWA COLLEGE OF TECHNOLOGY BUSINESS STUDIES DEPARTMENT
SEMESTER -2 / ACADEMIC YEAR 2019-2020
FINAL EXAM (ASSIGNMENT) COURSE CODE BAHR3106
COURSE NAME Training and Development
LEVEL Advance Diploma
TUTOR(S) Sangeetha TR
SECTION(S) 2
DURATION:
DATE TIME
START 21 May 2020 9:00AM
END 23 May 2020 8:00AM
MARKS BREAK UP:
No. of Questions Marks for Each Question
1 25
2 15
3 10
TOTAL MARKS 50
INSTRUCTIONS:
1) The Final Assignment will be available in Moodle at 9:00 am on the date of examination.
2) This is an open resource examination; there are (04) pages. Students are allowed to refer any digital materials (Internet, Proquest, Masader, and OER) with proper referencing and citation for each answers.
3) Students has to answer the questions typewritten in the word (.docx) format.
Figures / Diagrams, equations and solving of problems can be written by hand and added to the document as a picture/image.
4) Save the assignment file using the student ID & Course code.[ Eg : 22s1234 –
EECPxxxx]
5) Students should submit the answers through the turnitin link provided in moodle page. If any problem occurs, send it to the staff email [Sangeetha.tr@nct.edu.om]
6) Students are encouraged to upload the answers in the moodle at least two hours
before the deadline to avoid any technical issues.
7) In case of any technical problem in opening or submitting your assignment please contact your course tutor through email and copy the Department Head
Page 2 of 4
8) Any form of cheating is punishable. Students involved in cheating will be treated according to the Plagiarism and Academic Integrity Policies.
9) Students are advised to write the answers in their own words. Based on the
plagiarism policy and the department approved similarity level, the marks will be deducted for the plagiarized [Copied] answers.
10) Students should complete their assignment within the given time. Assignments submitted after the deadline will be marked 0.
ACADEMIC INTEGRITY & PLAGIARISM POLICY: The student should be ready to prove the authenticity of the work done. If any form of plagiarism/reproduction of answers are discovered, student will be awarded zero marks. DECLARATION: I declare that the Final Exam (assignment) submitted is original and acknowledge that I am aware of the NCT’s Integrity and Plagiarism Policies (January 2011) mentioned in moodle, and the disciplinary guidelines and procedures applicable to breaches of such policy and regulations.
I AGREE TO THE TERMS AND CONDITIONS: STUDENT NAME STUDENT ID DATE OF SUBMISSION
Page 3 of 4
Question No 1 (25 Marks)
Honest Bank, is one among the popular financial institutions in Oman. Honest Bank’s operating
strategy distinguishes it from other financial and banking companies. This makes Honest
Corporation’s client service more responsive, reliable, and empathetic. At present, honest bank
is experiencing a 20 percent annual turnover rate for bank tellers. An investigation into the
problem revealed that training program provided to the tellers is ineffective.
The bank tellers’ tasks include:
Balance currency and coin in cash drawers at the end of each shift, and calculate daily
transactions using computers, calculators, or adding machines.
Cash checks and pay out money after verifying that signatures are correct, that written
and numerical amounts agree, and that accounts have sufficient funds.
Examine accuracy of deposit slips and verify amounts.
Enter customers’ transactions into computers to record transactions and issue
computer-generated receipts.
Examine checks and verify other information such as dates, bank names, identification
of the persons receiving payments, and the legality of the documents.
Identify transaction mistakes.
Tellers’ daily work activities include:
o Communicating with customers, supervisors, peers, or subordinates by telephone, e-
mail, or in person.
o Maintaining interpersonal relationships and cooperative working relationships with
others
o Use computer and a special software to process all the transactions
o Making decisions and solving problems—analyzing information and evaluating results to
choose the best solution and solve problems.
o Communicating with customers, the public, government, and other external sources,
either in person, in writing, or by telephone or e-mail.
Page 4 of 4
Questions:
a. Identify and describe the training programs or areas in which they have to be trained for
performing their job effectively. (5 Marks)
b. Describe any 5 training method or combination of training methods you would recommend
to train honest bank tellers. Justify your choice of methods. (10 Marks)
c. What are the factors you will consider while developing a training program? (10 Marks)
Question No 2: (15 Marks)
A computer manufacturing company employing people from multiple cultural background wants
to become a leader in Technological and managerial innovations. The company wants to deliver
innovative and efficient products and also become a low cost leader. As they want to widen
their operations and enter into new markets, they plan to decentralize their operations, in the
near future. The company has appointed you to develop an effective Training and development
system for the organization.
(Answers and example should be related to the industry / job specified in the scenario)
A. Based on the scenario, Identify the organization’s training needs. (5 Marks)
B. Explain how you would assess the training needs of employees, with examples.(5 Marks)
C. What are the factors that affect the effectiveness of training programs? (5 Marks)
Question No 3 (10 Marks)
Given the present situation created by Covid 19 almost all the industries are facing problems
and economic recession is expected. Oil and Gas Companies are badly hit due to global
recession and reduced fuel prices.
Assuming that you are working in an Oil and Gas company,
a. What do you think will be the impact of Covid 19 on HR activities? (3 Marks)
b. Do you think companies should cut T & D activities and Budget? Explain (2 Marks)
c. Suggest some innovative ways to manage T & D activities during the recession period. (5
Marks)
********