final project risk
Department X (DEPARTMENT X)
Quality Management (QM)
Project Quality Planning
Department X (DEPARTMENT X)
Quality Management (QM)
Project Quality Planning (PQP)
Project Quality Planning (PQP)
Project Name: Project XYZProject (XYZ)
Department: Department X (DEPARTMENT X) / Department Y
Focus Area: Osborne Area, City of City ABC, MI.
Product-Process: 100 Home Weatherization Pilot
Prepared By:
Project Quality Plan Version Control
TABLE OF CONTENTS
1 PROJECT QUALITY PLAN PURPOSE 3
2.5 Quality Lead ’s Responsibilities 6
4 PROJECT AUDITS & QUALITY REVIEWS 9
5 MANAGEMENT ESCALATION PLAN 9
6 QUALITY Team ROLES & RESPONSIBILITIES 9
PROJECT QUALITY PLAN PURPOSE
The purpose of this project quality plan is to ensure measures are in place to verify compliance with state, local building codes, support/pilot agency, and Company XYZ process workflow and technical requirements as applicable to the ‘Project XYZProject – Osborn 100 Home Pilot.’ This pilot project is a joint effort between the City of City ABC (CoD), Department Y and Department X (DEPARTMENT X) department of XYZ/Company ABC, providing consulting project management services..
This project quality plan will be verified by an independent audit and field inspection performance elements to ensure the following:
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1. Assistance is provided only to qualified residents |
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2. Pre-audit inspection/testing is completed |
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3. Only approved contractors perform the work |
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4. Contractors provide itemized materials/labor cost invoicing |
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5. Contractor work is consistent with pre-audit/testing results |
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6. Unauthorized work is not performed |
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7. Post-audit inspection/testing is completed |
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8. Resident acceptance is obtained |
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9. Resident energy education training occurs |
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10. AMI electric meter installations and gas meter relocation to home exteriors occur |
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11. Gas mains surveyed and repaired |
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12. Gas service lines surveyed and repaired |
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13. Meter move-outs completed |
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14. Homeowner Paperwork complete a. Ownership Deed (One of the following if above deed not present) Purchase papers, Quick Claim Deed, Mortgage Coupon or Payment Coupon |
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15. Renter Paperwork complete a. Rental agreement/lease b. Rent receipt |
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16. Aid Paperwork complete (Home Heating Credit, SER from MDHS, THAW ) |
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QUALITY MANAGEMENT METHOD
Due to the low complexity level and low risk nature of this project, the quality plan will employ two common methods that are simplistic in nature as the quality management methods for this project. The quality methods employed will be administrative compliance audit reviews of the completed documentation required by the identified standards and in-process field inspections of identified activities. The methods employed will both use checklists to document results. The completed audits and filed inspections will be recorded and logged.
Quality Plan Processes
· Quality Assurance
Quality assurance activities focus on the processes being used to manage and deliver the solution to evaluate overall project performance on a regular basis. Quality assurance is a method to ensure the project will satisfy the quality standards and will define and record quality reviews, test performance, and customer acceptance.
· Quality Control
Quality control activities are performed continually in-process to verify that project management and project deliverables are of high quality and meet quality standards. Quality control also helps uncover causes of unsatisfactory results and establish lessons learned to avoid similar issues in this and other projects.
· Project Deliverables and Processes Acceptance Criteria
Project team members and key stakeholders agree at the project planning stage on formal project processes and major deliverable acceptance criteria that will be used to evaluate final deliverable results before the results are formally approved.
Project Overview
Company XYZ, the City of City ABC and their partners are implementing a plan to apply a comprehensive package of energy assistance measures to a large contiguous block of mixed income homes. The impacts on energy affordability and neighborhood quality will be measured and this program may be duplicated in other areas of the city and/or state if successful.
113 homes identified by the City of City ABC in the Osborn neighborhood have been chosen for implementation of these energy assistance measures, at no cost to the homeowners (reference Attachment A for a complete list of home addresses). A Home Energy Audit will be performed on each home in the project which will fully determine the scope of weatherization work required for each home to successfully pass this audit (reference Attachment B for the results of the Home Energy Audits). Gas lines in this neighborhood will also be surveyed to identify and repair any gas leaks.
Gas meters will be replaced with new gas meters and gas meters in the basements will be moved outside. Residents will receive energy conservation training and related energy bill payment assistance training.
Advanced Metering Infrastructure (AMI) modules will be installed on the gas meters. All electric meters will also be replaced by the new AMI meters.
Home roofs will be repaired or replaced as necessary. Baseline customer energy usage data will be collected and trended in 2010 and 2011. For more details see project work scope document.
Quality Standards
State of ABC Technical Weatherization Policies
City of City ABC Human Services Application and Evaluation Forms
City of City ABC Audit Documents
NEAT audit for homes requiring furnace replacement
Approved Material/Labor Cost Schedules
Use of Approved Contractors
Quality Tools
· QUALITY ASSURANCE ACTIVITY
XYZ Quality Assurance Audit Checklist will be used for administrative compliance audits of final resident package that includes the following information:
a. CoD/WARM Resident Application/Approval Forms
· DHS Central Intake Form
· DHS Weatherization Assistance Application Form
· DHS Insulation Agreement Form
· DHS Receipt Home Weatherization Complaint/Appeal Procedure Form
b. CoD/WARM home pre-audit/inspection/testing forms
c. CoD/WARM home post- audit/inspection/testing forms
d. Contractor Invoicing forms
e. Contractor Work Order Forms
f. CoD/WARM home post- audit/inspection/testing forms
g. CoD identification and delivery of additional family services
XYZ Quality Assurance Audit verification of project analysis completion and activities as described in table 3.1
· QUALITY CONTROL ACTIVITY
XYZ Quality Control field inspection checklist will be utilized for independent in-process activities:
10% (~ 10 homes) will be in field process inspected for each category listed:
· Pre-audit inspection/testing
· Contractor in-process work inspection
· Post-audit inspection/testing
· JOINT QUALITY ASSURANCE/CONTROL ACTIVITY
XYZ inspection checklist will be utilized for:
· AMI installation verification
· Gas meter relocation verification
· Corrective Action Request System
CARs will be generated for project deficiencies identified and recommended improvements. This will allow evaluation, corrective action, capture of lessons learned for the pilot.
Quality Lead Responsibilities
Bill Doe will be the overall project Quality Consultant for the project. This will be a part-time role. Bill will provide guidance to the project team for quality plan development and implementation of identified quality methods/processes. Anyone can identify quality related deficiencies applicable to this project. Robert Doe is responsible for the overall quality of construction activities. Notification of quality related deficiencies to Bill, the Project Construction Manager and the Project Manager are mandatory.
PROJECT QUALITY CONTROL
Project Deliverables
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Milestone |
Deliverable |
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Baseline Data |
· CoD of Human Services and Company XYZ will interview each family and collect data to measure income level, arrears status, actual 2009 energy consumption, actual aid received in 2009, family size, number of children, and a baseline assessment of each home’s energy efficiency.
Measurement criteria: Spreadsheet developed to include data for the identified information and ensure baseline data capture for each family and future comparison to 2010 and 2011 energy usage. |
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Weatherization |
· Following a rigorous energy audit, each home will undergo a full weatherization to address any energy savings opportunities noted during the audit. The pilot will leverage the CoD’s existing home inspection methodology and will conduct a post weatherization audit to measure the physical improvement of each home.
Measurement criteria: Customer energy usage data will be collected and trended for 12 months after project final completion date to evaluate achievement of 20%-30% savings. |
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Training |
· Each family will be incented to attend a conservation/weatherization/maintenance training forum hosted by WARM and THAW. The forum combines presentations, take home materials, and hands-on displays to teach families how to maximize the efficiency of their newly weatherized homes.
Measurement criteria: A comparison of homes weatherized and residents completing the training will be evaluated. A percentage derivative will be developed and monitored between trained households and non-trained households and compared to the energy data collected in the baseline deliverable. |
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Project Management Plan |
· Defined processes required to ensure that all parts of the project, from initiation to final project close-out, are fully integrated to complete the project successfully.
Measurement criteria: Project Management Plan is approved by May 27, 2010 |
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Scope Management Plan |
· Directs the DEPARTMENT X Project team as to how the project scope will be defined, documented, verified, managed and controlled for the duration of the project.
Measurement criteria: Scope Management Plan is approved by May 27, 2010 |
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Project Work Scope Document |
· Written description of the work to be performed during the project and includes a milestone schedule, cost estimate and a list of deliverables.
Measurement criteria: Project Work Scope Document is approved by May 27, 2010 |
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Procurement Plan |
· Description of items and services to be procured for the project.
Measurement criteria: Procurement Plan is approved by May 27, 2010 |
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Communication Plan |
· Description of how the Project team will communicate project-related information to project stakeholders.
Measurement criteria: Communication Plan is approved by May 27, 2010 |
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Risk Management Plan |
· Description of the process for identifying and managing risks throughout the life of the project. Measurement criteria: Risk Management Plan is approved by May 27, 2010 |
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Project Schedule |
· Defined schedule of project home weatherizations
Measurement criteria: · Base Line Schedule is approved by 30, 2010 · Weekly Schedule Performance Indicator (SPI) is equal or more than 0.9 · Project Substantial Competition date is August 13, 2010 · Project final Completion date is September 13, 2010. |
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Quality Management Plan |
· Description of how the project team will implement the project quality policy.
Measurement criteria: Quality Management Plan is approved by May 27, 2010 |
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Owner/Resident Qualification |
· Completed CoD DHS Central Intake Form · Completed application for weatherization assistance · Qualified as low or non-low income project status
Measurement criteria: Audit results |
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Approved Weatherization Contractor |
· Contractor Certification by CoD · PO established with contractor
Measurement criteria: Audit results |
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Approved Audit Contractor |
· Defined list of project audit inspectors (Thaw, Warm, etc.)
Measurement criteria: Audit results |
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Approved Materials/Cost List |
· Defined list of approved Materials/costs to be used for weatherization activities |
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Pre-Inspection Audit |
· Residence is qualified for weatherization · Completed audit of residence prior to any weatherization activity · Audit conducted by approved audit agency · Audit identifies residence weatherization needs and obtains client and auditor/inspector signatures · Photos of pre-existing conditions obtained
Measurement criteria: Audit results |
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Contractor In-Process Work |
· Completed work order for weatherization activity · Bill of materials/invoice for activity · Work completed by approved contractor agency · Scope additions identified are approved prior to performance
Measurement criteria: Audit results |
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Post-Inspection Audit |
· Completed work matches pre-audit · Client sign-off concurrence for weatherization completion obtained
Measurement criteria: Audit results |
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Resident Energy Education |
· Documented attendance for THAW energy education seminar
Measurement criteria: Audit results |
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Realized Savings |
· Scheduled follow-up with clients 2nd quarter 2011 for review of projected energy bill savings to verify 20-25% savings. Measurement criteria: Audit results |
PROJECT AUDITS & QUALITY REVIEWS
Project Audits will be performed as listed below;
· 10 % Pre-Inspection.
· 10% In-Process
· 10% Post inspection
· 100% audit review of completed home package documentation.
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MANAGEMENT ESCALATION PLAN
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Escalation Level |
Management Title |
Name |
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1 |
Project Manager |
Vic Doe |
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Project Customer |
Mike Doe |
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Steering Committee Chairman |
Bob Doe |
QUALITY Team ROLES & RESPONSIBILITIES
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Project Team Role |
QA Responsibilities |
QC Responsibilities |
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City of City ABC Inspectors (low income) |
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· Resident Application and Approval · Pre-audit inspection & testing · Post-audit inspection & testing |
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WARM Inspectors (non-low income) |
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· Resident Application and Approval · Pre-audit inspection & testing · Post-audit inspection & testing |
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THAW |
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· Resident energy education training |
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XYZ Field Inspector |
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· Pre-audit field inspection · Contractor in-process work inspection · Post-audit field inspection · AMI meter installation verification · Gas meter move-outs verification |
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XYZ DEPARTMENT X QM Auditor (Independent of team auditing or inspection) |
· Compliance audit resident package reviews |
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QUALITY PLAN AUDIT LOG
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Quality Review Date |
Activity Reviewed |
Issue/CAR # |
Resolution |
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QUALITY PLAN APPROVALS
Prepared By: Date:
Project Controls, Ahmed Awad
Reviewed By: Date:
Project Manager, Victor Doe
Approved By: Date:
Project Client, Mike Doe
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APPENDICES
XYZ Audit Checklist – Attachment “A”
XYZ Field Inspection Checklist – Attachment “B”
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XYZ AUDIT CHECKLIST
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Address: |
Audit Agency:
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Surveillance Report No. XYZ-XYZ- |
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Client: |
Type of Audit: Pre In-Process Post |
XYZ Auditor: |
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ITEM NO. |
ITEM CHECKED |
A/R/NA |
INSPECTION REMARKS/ |
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1 |
Assistance is provided only to qualified residents |
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2 |
Pre-audit inspection/testing is completed |
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3 |
Only approved contractors perform the work |
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4 |
Contractors provide itemized materials/labor cost invoicing |
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5 |
Contractor work is consistent with pre-audit/testing results |
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6 |
Unauthorized work is not performed |
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Post-audit inspection/testing is completed |
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8 |
Resident acceptance is obtained |
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9 |
Resident energy education training occurs |
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10 |
AMI electric meter installations and gas meter relocation to home exteriors occur |
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11 |
Gas mains surveyed and repaired |
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Gas service lines surveyed and repaired |
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Meter move-outs completed |
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14 |
Homeowner Paperwork complete · Ownership Deed (One of the following if above deed not present) · Purchase papers, Quick Claim Deed, Mortgage Coupon or Payment Coupon |
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Renter Paperwork complete · Rental agreement/lease · Rent receipt |
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Aid Paperwork complete (Home Heating Credit, SER from MDHS, THAW ) |
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Legend: A = Accept, R = Reject, NA = Not Applicable |
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Comments
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XYZ Quality Auditor Signature |
Date |
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XYZ FIELD CHECKLIST XYZ Field Inspection
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Address: |
Inspection Agency: CoD WARM Other _______________ |
Surveillance Report No. XYZ-XYZ- |
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Client: |
Type of Inspection: Pre In-Process Post |
XYZ Inspector: |
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Assigned Case Manager:
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Contractor: |
Resident Classification: LI NLI |
Completion Date: |
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ITEM NO. |
ITEM CHECKED |
A/R/NA |
INSPECTION REMARKS/ |
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WEATHERIZATION |
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1 |
Verify with Energy Auditor that the contracted analysis has been performed( Refer to WARM contract) |
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2 |
Verify and review energy audit results and summary report with payback analysis |
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Approve items to be performed by contractor |
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Perform safety inspection during the weatherization work (random throughout duration of project) |
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Inspect contractor work upon completion |
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Verify the contracted work was performed in its entirety and that the customer is satisfied. |
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Verify and review post audit results. |
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Review invoice for weatherization contractor and approve |
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METER MOVE OUT AND AMI INSTALLATION |
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9 |
Inspect inside and outside installation and verify that it performed within the guidelines of Department Y’s D&T Sys Manual |
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10 |
Inspect and verify that restoration has been completed and customer is satisfied |
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11 |
Verify that AMI gas and electric installation has been completed and gas meter has been programmed |
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Legend: A = Accept, R = Reject, NA = Not Applicable |
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Comments |
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XYZ Quality Inspector Signature |
Date |
Procedure No: SWI 16-400-000-0033 Company XYZ Internal Document Revision : 0
Verify Current Version Prior To Use - Page 1 of 1
Uncontrolled When Printed
Procedure No: SWI 16-400-000-0033 Company XYZ Internal Document Revision : 0
Verify Current Version Prior To Use - Page 13 of 13
Uncontrolled When Printed