IT
Introduction
I assessed various websites and tried to errors, which I wrote a report on.
I contacted the respective companies and got responses on the issues I identified.
I found bugs and defects in the following seven companies: Ford, Starbucks, Qualcom Incorporated, Delaware Funds, Bank of South Carolina, Daddy’s Rays, , and Staples Corroborated.
Among these companies, some gave positive responses and informed that they would fix the bugs and cited defects.
Other did not give responses for my inquiries.
Ford
FORD
Ford is among the leading manufacturers of automobiles across the globe.
The company is headquartered in the US and produces a variety of vehicles.
It was founded by Henry Ford in 1903
The company has about 1 million customers across the globe
Quality Issues in Ford’s Website
Website’s visitors couldn’t contact with customers service by email.
The website doesn’t support different languages in the home page
Some pages in the website don’t load quickly, it takes some munities to open.
What I did?
I sent my feedback to the company through the contact page and I notified them about my experience and my opinion in their website. but I didn’t get a response at the moment.
website should be in different languages the home page that make people from across the world can access information in the website
Delaware Funds
Introduction about Delaware
The company is a major player in the financial sector
It was founded in 1929.
Delaware is a wholly owned subsidiary of the Australian-based Macquarie Group.
It offers a world-class asset management solutions for organizations and individuals across all the major asset categories
Quality Issues
There is no frequently asked questions button for a person to report any problem relating to Delaware Funds.
No way to contact with the company by email or write feedback.
Delaware website just provides phone numbers to serve shareholders.
There is broken links
in the website
The Bank of South Carolina
Introduction about The Bank of South Carolina
The Bank of South Carolina was founded in 1986
It is core player in the South Carolina financial sector.
In the three decades the bank has been in operations is has recorded tremendous growth reporting a $37 million in shareholder value.
It received 5 stars from the Bauer Financial.
Quality Issues in The Bank of South Carolina’s website
The bank’s website design is very simple and it is not colorful and attractive to the visitors
Some words are too small and not easily visible to a customer.
The wordings are very small and one cannot easily identify the search box.
I sent 2 emails to the customers service but I didn’t get any response.
Daddy’s Rays
Introduction about Daddy Ray’s
Daddy’s Rays ideals with bakery and snack foods.
The company also sells fig and fruit bars.
The food company produces and distributes food products across the US.
Quality Issues in the website
I used W3C Link Checker to test the website.
There is a broken link .
The content is not updated regularly because static content does not bring visitors back to the site.
What I did?
I emailed the customers service and notified them about the issues in their website and I asked them how they can do to solve these issues.
I got the following response:
HI Bander, Thank you for reaching out to us and providing us with your feedback! I am going to forward this information over to our IT & SEO teams.
The customers service They sent my enquiry to IT team, but they didn’t fix the errors in the website yet.
Qualcomm Incorporated
Introduction About Qualcomm…
Qualcomm Incorporated is a semiconductor and telecommunications equipment firm that designs and markets wireless telecommunications products and services.
It’s located in Santiago, California, USA and it has 224 worldwide locations.
Quality Issues in the Company’s Website
I used W3C link checker at and it informed me that there are some broken links in the company’s website.
Action Taken……
When I found the errors in Qualcomm’s website, I emailed customer service and notified them about the issues in their website and I asked them how they can do to solve these issues.
I didn’t receive any response from the company.
Starbucks
Introduction about Starbucks
Starbucks is an American coffee company and coffeehouse chain.
It was founded in Washington in 1971.
Starbucks operates more than 28,000 branch around the world.
It is the most popular coffee company in USA and the third largest fast food restaurant chain by number of locations in the world.
The company’s share value is $59.81
Quality Issues
I tested the website links by W3C link checker and it informed me that there are some broken links in Starbucks’s website.
the account page doesn't open quickly, it takes a long time to make users sing in.
What I did?
I tested Starbucks’s website and I found some issues, then I emailed customers service and notified them about the errors in their website and I asked them how they can do to solve these issues.
I have received a response from Starbucks within 24 hours.
Staples Corroborated
Introduction about Staples
Staples Corroborated is an American global office supply retailing firm.
Staples sells office machines, promotional products, technology, and business services.
The company has over 1,500 stores in Canada and USA.
Headquartered is located in Framingham, Massachusetts.
The first store has opened in Brighton, Massachusetts on 1986.
Quality Issues
After testing the Staples’s website by W3C Link checker it informed me that there is a broken link which is in the following page
What I did?
I emailed customers service and notified them about the errors in their website and I asked them if they can do any action to solve this issue.
I received a response from Staples
Conclusion
Companies are striving to ensure that their websites are free of defects and bugs. Among the studied companies, each had a different issue affecting their website.
Only three companies responded with the promise to fix the cited errors including Daddy’s Rays, Starbucks, and Staples Corroborated.
The other five companies including Ford, Delaware Funds, The Bank of South Carolina, Altisource Asset Management Corporation, and Qualcomm Incorporated did not respond to the inquiries.
Fixing of errors increases customer experiences just like software testing is an important activity in every company.
The developers have to make the users of the products happy and ensure that the program works in every environment which it is designed.
Thank you for Listening