Assignment #5A & #5B

Project managers rapidly come to understand the need for good, clear communication tailored to the needs of the owner. It has been stated that the success of any project depends on communication, and that most project failures can be traced either to poor communication or a lack of needed communication (Ciminelli, 2021). Communication Management is the key to project control, the essential element of project management. Without the benefit of a good communications management system, the processes involved in the development of a project from conception to completion can be seriously constrained.

In terms of project management, communication can be of various types:

1. Written Communication

2. Oral Communication

3. Non-verbal communication

Communication management benefits an organization in several areas. Below are just a few of those areas (LaPrad, 2018):

Expectations

Consistency

Productivity 

Outcomes

Controlled Communication

Project Team Collaboration

Effective Kickoff Session

The project communication management Knowledge Area is made up of the following three processes:

Plan Communication Management is the initial process of project communication management knowledge area (PMI, 2008). In this process, a systematic and effective plan is developed for the activities involved in project communication. It majorly makes use of the information like the requirement of each stakeholder and teams, organizational assets available and the project needs. 

Inputs	Tools & Techniques	Output
1. Project Charter 2. Project Management Plan · Resource Management Plan · Stakeholder Engagement Plan 3. Project Documents · Requirements Documentation · Stakeholder Registry 4. Enterprise Environmental Factors 5. Organizational Process Assets	1. Expert Judgment 2. Communication Requirements Analysis 3. Communication Technology 4. Communication Models 5. Communication Methods 6. Interpersonal and Team Skills · Communication Styles Assessment · Political Awareness · Cultural Awareness 7. Data Representation · Stakeholder Engagement Assessment Matrix 8. Meetings	1. Communication Management Plan 2. Project Management Plan Update · Stakeholder Engagement Plan 3. Project Documents Updates · Project Schedule · Stakeholder Register

(PMI, 2008) Plan Communication Management

The second process of project communication management is Manage Communications which mainly aims to collect, create, distribute, store, retrieve, manage, monitor, and finally dispose of the project information in an appropriate and timely manner. It is performed throughout the project lifecycle to provide an effortless and efficient flow of information from the project team to stakeholders and vice-versa.

Inputs	Tools & Techniques	Output
1) Project Management Plan · Resource Management Plan · Communication Mgmt Plan · Stakeholder Engagement Plan 2) Project Documents · Change Log · Issue Log · Lessons Learned Register · Quality Report · Risk Report · Stakeholder Register 3) Work Performance Reports 4) Enterprise Environment Factors 5) Organizational Process Assets	1) Communication Technology 2) Communication Methods 3) Communication Skills · Communication Competence · Feedback · Nonverbal · Presentations 4) Project Mgmt Information Systems 5) Project Reporting 6) Interpersonal & Team Skills · Active Listening · Conflict Management 7) Meetings	1) Project Communications 2) Project Management Plan Updates · Communication Mgmt Plans · Stakeholder Engagement Plan 3) Project Documents Updates · Issue Log · Lesson Learned Register · Project Schedule · Risk Register · Stakeholder Register 4) Organizational Process Assets Updates

(PMI, 2008) Manage Communications

Monitor Communications is the final process of the communication management knowledge area. This process ensures that all the information needs, and requirements of the project and the involved stakeholders are met by its completion. It is performed throughout the project lifecycle and helps in optimizing the flow of the information as per the communication management and stakeholder engagement plan.

Inputs	Tools & Techniques	Output
1) Project Management Plan · Resource Mgmt Plan · Communications Mgmt Plan · Stakeholder Engagement Plan 2) Project Documents · Issue Logs · Lessons Learned Register · Project Communications 3) Work Performance Reports 4) Enterprise Environmental Factors 5) Organizational Process Assets	1. Expert Judgment 2. Project Management Information System 3. Data Analysis · Stakeholder Engagement Assessments Matrix 4. Interpersonal & Team Skills · Observations/Conversation 5. Meetings	1. Work Performance Information 2. Change Requests 3. Project Mgmt Plan Updates · Communication Mgmt Plan · Stakeholder Engagement Plan 4. Project Documents Updates · Issue Logs · Lesson Learned Register · Stakeholder Register

(PMI, 2008) Monitor Communications

It goes without saying the communication is vital to any project and communication plays into everyone’s role within a project. A successful project manager must be a great communicator! Project management communication is a skill that is never perfected, can always be improved and is pivotal in being able to initiate and mobilize a project effectively (Ciminelli, 2021).

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