Technology and information management
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TIM 105: Management of Technology Final Examination
Date
Goal
Thursday, December 01, 2016 − Read over final − Complete number 1
Friday, December 02, 2016 − Review old midterm problem #3
− Complete #2
Saturday, December 03, 2016 − Look over old Financial Modeling homework
− Complete #3
Sunday, December 04, 2016 − Look over old Product Design material
− Complete #4
Monday, December 05, 2016 − Reflect back on quarter − Complete #5
Tuesday, December 06, 2016 − Check all work − Print out assignment and hand it in
Figure 1 – Final Exam Schedule
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1. Planning Step 1: Define the Problem Look over all of the questions below, and create a plan that will help you in completing this exam successfully
− Make a list of the tasks that need to be done in order to complete this examination successfully.
− Use GANTT charts to create a schedule for these tasks, and keep track of them accordingly.
− When done, draw conclusions and develop guidelines to better your own strategies and implementation in the future
Step 2: Plan the Process 1. Create a project schedule in order to allocate time successfully for this problem 2. Determine the goal of the examination 3. Determine all that is need to be done on a high level for each problem 4. Create am activity matrix 5. Create a GANTT chart 6. Identify the “critical path” using a PERT Chart 7. Keep track of each task and document completion 8. Create guidelines as to how you can improve the implementation process in the
future Step 3: Execution (1) Create a project schedule in order to allocate time successfully for this
project Goal Time Allocated Determine the goal of the examination
10 Minutes
Determine all that is need to be done on a high level for each problem
20 Minutes
Create am activity matrix
30 Minutes
Create a GANTT chart
30 Minutes
Identify the “critical path” using a PERT Chart
30 Minutes
Keep track of each task and document completion
30 Minutes
Create guidelines as to how you can improve the implementation process in the future
30 Minutes
Figure 1.1 – Project Schedule for #1
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(2) Determine the goal of the examination The goal of this final examination is to take everything that I have learned from this quarter and apply it to real life applications, producing high quality work in an efficient manner. I hope to also use this this work and all that I heave learned and apply to with the companies I will work for in the future. (3) Determine all that is need to be done on a high level for each problem Problem #1 – Planning i. Activity Matrix (A) ii. GANTT Chart (B) iii. PERT Chart (C) Problem #2 – Product Development i. Review Midterm #3 (D) ii. Develop Design Process for Development (E) iii. Dissection of Video Game Console (F) iv. Dissection of VR headset (G) v. Video Game sensor to track motion (H) vi. Develop Design Process for VR Entertainment System (I) vii. Product Platform and Product Lines for different market segments (J) viii. Develop FMEA for “serious gamer” and “realistic VR” market segments (K) Problem #3 – Financial Modeling i. NPV analysis for four years (L) ii. Find minimum value of unit sales price for the product that will result in a
positive NPV by the end of year 4 (M) iii. Trade-‐off law between NPV and unit sales prices (N) iv. Recommendation of price that the software giant should charge for 1 unit (O) v. Expected NPV based off of the unit sales price that results in a positive NPV
(P) Problem #4 – IT for Product Design & Development i. Using the MDC Framework, develop Product Design and Development
framework (Q) ii. Design an IT system to automate steps of the framework (R)
Problem #5 – Conclusion i. Reflect back on the quarter and write down key lessons learned (S)
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(4) Create an activity matrix
A B C D E F G H I J K L M N O P Q R S
A A x
x
x
B x B
x
C x x C
D
D
E d
E x
F
F x
G
x G x
H
x x H
I
I x
J
x J x
K
x x K x x x x
L
L x x x
M
x M x x x
N
x x N x x
O
x x x O x
P
x x x x P
Q
Q x
R
x R
S
S
Figure 1.2 – Activity Matrix for Final Examination
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1. A, B, and C are sequential tasks 2. D and E are independent tasks 3. F, G, and H are coupled tasks 4. I, J, and K are sequential tasks 5. L, M, N, O, P are sequential tasks 6. Q and R are sequential tasks 7. S is an independent tasks
(5) Create a Gantt chart
Figure 1.3 –Gantt Chart for Final Examination
(6) Identify the “critical path” using a PERT Chart
Figure 1.4 PERT for Final Examination
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(7) Keep track of each task and document completion i. Task A, B, C took 30 min to complete ii. D took 20 minutes, E took 15 Minutes, F, G, H took 20 minutes, and I, J, K took
1 hour iii. M took 20 minutes, N took 3 minutes, O 20 minutes, P took 15 minutes, and
Q, R, S took 30 minutes
(8) Create guidelines as to how you can improve the implementation process in the future
I did a great job sticking with my time predictions. I have a pretty busy quarter in terms of balancing work, school, and extra curricular activities, so I am pretty adamant on sticking to my schedule to ensure I complete and everything on time. However, there is always room for improvement, and after analyzing my process, I believe that I could have done a better job and finished it faster and earlier than it was due, so I would have time to work on other finals. However, I think splitting up the questions allowed me to not stress out. Step 4: Check your work After using my lecture notes and previous homework assignments, I am very confident that my work is correct. After I was done with each sub problem, I went back and documented it on all of my charts. Step 5: Learn and Generalize This exercise was really great in the sense where it allowed me to stay on track. Listing out all of the things I needed to do also helped me allocate all of my time efficiently during finals week and not get stressed out. I will use this tactic when planning out large assignment so I can stay on track and produce high quality work in a time efficient manner.
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2. Product Development for a Virtual Reality Entertainment (cont. from midterm problem #3)
Step 1: Define the Problem As the manager of a new product development team, you need to –
− Provide a written statement of your structured process − Dissect
o Video game console o VR Headset o Video Game motion tracking sensor
− Implement your process − Develop a product platform and line for –
o Serious gamers o Realistic VR experience
− Develop FMEA for serious gamer market Step 2: Plan the Process 1. Create a project schedule for time allocation 2. Write down a written statement of the structured process 3. Execute the framework
Step 3: Execution
Create a project schedule for time allocation Goal Time Allocation Write down a written statement of the structured process
1 Hour
Execute the framework 3 Hours Figure 2.1 – Project Schedule for #2
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Write down a written statement of the structured process (1) Conceptual Design Process
Establish customer need and technical specifications using HOQ Identify primary function of the product Reverse Engineer similar products Create an abstract functional representation of the new product Create a Morph Matrix Create a utility function Select concept with highest cumulative utility
(2) Product Platform and Product Line Strategy Determine underlying elements of the product platform Segment the market based on competitive and market strategy and then prioritize each segment Create product lines for each segment Create a project plan for each product line into its market segment Create a product platform and line
(3) FMEA Look over handout Create table with subsystems and components as well as appropriate explanations Fill out corresponding functions Rate S, O, D functions & calculate RPN List out actions to fix parts that have an RPN over the threshold
Execute the framework
(1) Conceptual Design Process Establish customer need and technical specifications using HOQ Using the specifications I listed on my midterm, I will update appropriately for the VR system
Customer Needs Importance Ability to switch between games
10/10
Good Visual Output
8/10
Multi-‐player
9/10
Compact Size
7/10
Reset Button 6/10 Positive UX 10/10
Figure 2.2 – Customer Needs for VR System
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Product Specifications (Technical Needs) Measurements Importance Force Required to push buttons
Lbs. 6/10
CPU Clock Speed
Hz 8/10
Storage Space
MB 10/10
Graphics Card GPU
Hz 8/10
Processor Speed
MHz 7/10
Figure 2.3 – Technical Needs for VR System Identify primary function of the product
Figure 2.4 –Primary Function of VR System
Primary Function: Realistic VR experience for gamers for entertainment purposes
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Figure 2.5 –HOQ for VR System
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Reverse Engineer similar products
Video Game Console – Nintendo 64
I wil dissect the Nintendo 64 that was released in 1996, using the notes given out in class.
System Nintendo 64 Subsystem • Game Handle
• Physical Console • Connecting Wires
Components • CPU • RAM • Software Kernel • Storage Medium for Games • Video Output • Audio Output • Power Supply
Fig 2.6 -‐ Important Subsystems and Components relevant to Nintendo 64
Level Aspect Analysis Why? /How?
System
Nintendo Device that outputs a video signal or image in order to display a video game
Why
Subsystem Game Handle/Controller A tool to play the game with, can be a handle, control, remote
Why/How
Subsystem Physical Console/User Control Interface
Actual box/physical hardware Why/How
Subsystem Connecting Wires Ports to power Console How Component CPU “Brains” of the computer How Component RAM Game console memory that can be
accessed randomly How
Component Software Kernel Connects hardware to software How Component Storage of Games Physical location of games How Component Video Output Video output of game, can be a
port
How
Component Audio Output Audio output of game, can be a port
How
Component Power Supply How does the game console get its energy
How
Fig 2.7 -‐ Analysis of Different Functions of Nintendo 64
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The Primary Function of a Game Console is to provide users with a form of interactive media usually through a video and audio output. A Game Console is also mostly used for entertainment purposes. There are many different pieces and sub pieces that come together in order to develop a functional Game Console
Fig 2.8 FAST Diagram of Nintendo 64 VR Headset – Oculus Rift I will further dissect the Oculus Rift using the notes given out in class.
System Oculus Rift Subsystem • Hardware Components • CPU
• Sensors • Graphics • Battery
Fig 2.9 -‐ Important Subsystems and Components relevant to Nintendo 64
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Level Aspect Analysis Why? /How?
System
Oculus Rift Device to provide virtual reality experience for video games
Why
Subsystem Hardware Physical device to allow system to be
How
Component CPU “Brains” of the computer How Component Sensors Allow for VR experience using
advanced algorithm technology How
Component Graphics Allow for VR experience using visual technology
How
Component Battery Sustain high quality VR experience for a long period of time
How
Fig 2.1.1 -‐ Analysis of Different Functions of Nintendo 64
The Primary Function of a VR headset is to provide users with a realistic VR experience for gamers for entertainment purposes. There are many different pieces and sub pieces that come together in order to develop a functional VR system
Fig 2.1.2 FAST Diagram of Oculus Rift
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Create an abstract functional representation of the new product Organize the main goals and purpose of the product with the appropriate components and sub functions
Fig 2.1.3 Function Structure for VR System
Create a Morph Matrix
We will use all of the information above, especially our function structure to create our morphological matrix.
Solution Principle 1
Solution Principle 2
Solution Principle 3
Solution Principle 4
Sun Functions
Audio Speakers Headphones Input Earphones
Processing Information
AMD Intel NVDIA
Sensors Camera X-‐ray Heat sensors
GUI Lens Camera Glass Goggles
Figure 2.1.4 -‐ Function Structure of VR System
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We will use our MM (morphological matrix) above to further analyze our matrix. Concept 1 -‐
Solution Principle 1
Solution Principle 2
Solution Principle 3
Solution Principle 4
Sun Functions
Audio Speakers Headphones Input Earphones
Processing Information
AMD Intel NVDIA
Sensors Camera X-‐ray Heat sensors
GUI Lens Camera Glass Goggles
Figure 2.1.5 -‐ Concept 1
Figure 2.1.6 -‐ Concept 1 Flow Chart
Concept 1 would have speakers as its main audio input and be hosted by AMD. The VR headset would be based of AMD products and use Cameras and Lenses to sense the area around it. Concept 2 -‐
Solution Principle 1
Solution Principle 2
Solution Principle 3
Solution Principle 4
Sun Functions
Audio Speakers Headphones Input Earphones
Processing Information
AMD Intel NVDIA
Sensors Camera X-‐ray Heat sensors
GUI Lens Camera Glass Goggles
Figure 2.1.7 -‐ Concept 2
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Figure 2.1.8 -‐ Concept 2 Flow Chart
Our second concept would have an emphasis on headphones. This sensor would use electrical engineering mechanisms to be able to sense what is going on around it, which then it turn would control movement and agility based off of Intel’s products. The laser it would have use x-‐rays and cameras to scan the area around it Concept 3 -‐
Solution Principle 1
Solution Principle 2
Solution Principle 3
Solution Principle 4
Sun Functions
Audio Speakers Headphones Input Earphones
Processing Information
AMD Intel NVDIA
Sensors Camera X-‐ray Heat sensors
GUI Lens Camera Glass Goggles
Figure 2.1.9 -‐ Concept 3
Figure 2.9.1 -‐ Concept 3 Flow Chart
Our third concept will have use input as its main mechanism and be based off of NVDIA and use heat sensors and glass to can the area around it.
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Concept 4 -‐
Solution Principle 1
Solution Principle 2
Solution Principle 3
Solution Principle 4
Sun Functions
Audio Speakers Headphones Input Earphones
Processing Information
AMD Intel NVDIA
Sensors Camera X-‐ray Heat sensors
GUI Lens Camera Glass Goggles
Figure 2.1.1.1 – Concept 4
Figure 2.1.1.2 -‐ Concept 4 Flow Chart
Last but not least, this concept will be a bit on the heavier side. It will be more heavy duty, focusing on audio and GUI. It will use sensors to detect where it is going, and if someone is near it. This one will also be very durable in terms of battery life and shelf life.
Create a utility function
Using mechanisms that are similar to those above, we will use a set of criteria in order to analyze our results. The set of criteria we will use are -‐
• Low Cost • Aesthetic Appeal • Technically possible
Now that we have our list of criteria, we will weight them in order to create a utility function.
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Criteria Weight
Low Cost 35%
Aesthetic Appeal 30%
Technically Possible 35%
Total 100% Figure 2.1.1.3 -‐ Weight of Criteria for VR Sytem
1. Using the utility function, determine the best alternative development
Criteria Weig ht
Concept 1 Concept 2 Concept 3 Concept 4
Low Cost .35 5 (5)(.35) =1.75
6 (6)(.35) =2.1
7 (7)(.35) =2.45
3 (3)(.35) =1.05
Aesthetic Appeal
.30 5 (5)(.30)=1 .5
7 (7)(.30) =2.1
5 (5)(.30)=1 .5
2 (2)(.30)=. 6
Technical ly Possible
.35 2 (2)(.35)=. 7
9 (9)(.35)=3. 15
2 (2)(.35)=. 7
8 (8)(.35)=2 .8
Total Utility
1.00 3.95 7.35 4.65 4.45
Figure 2.1.1.4 -‐ Utility Analysis of VR System Select concept with highest cumulative utility
From Figure 2.1.1.4, it is obvious that the best alternative development is Concept 4. We figured this out by comparing the weight of each criteria, for each concept against the actual percentage, and doing the math. That has led us to the conclusion that Concept 2 is best for further alternative development.
(2) Product Platform and Product Line Strategy
Determine underlying elements of the product platform Core Elements: CPU, GUI, and Sensors Supporting Elements: Battery, Headphones
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Virtual Reality Entertainment System
Serious Gamers − Realistic VR experience − Quick Performance − Detailed visualizations
Casual Users − Not as much emphasis on realistic VR experience
− Medium Performance − Medium Graphics
Professional Users − High performance − Realistic Experience
Figure 2.1.1.5 – Market Segments of VR System
Create a product platform and line
Figure 2.1.1.6 – Product Platforms and lines of VR System
The figure above is a conceptual sketch that depicts the product platforms and lines of the VR system. There are three market segments here, serious gamers, casual users, and professional users. The serious gamers are the ones that are in it to win it. They take their gaming very seriously, which means they purchase high quality
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devices for high prices. The casual users are less serious and are just in it for the different experience. The professional users also want the real experience and are willing to pay money for it as well.
(3) FMEA FMEA stands for failure modes and effects analysis and is a way of making sure if there are any possible failures and ways to prevent it. S = Severity of failure mode ranging 1-‐8 with 8 being most severe O = Frequency of failure occurrence ranging 1-‐8 with 8 being most frequent D = How easy it is to detect failure ranging 1-‐8 with 8 being hardest to detect RPN = S*O*D Subsystem Failure S O D RPN Action Headphones Crackled
hearing 2 3 1 6 Make sure connection
is good and wires are collected
Battery Frequent dying of battery
1 6 6 36 Find components and materials that last longer
Lens Not clear 7 3 2 42 Clear glass Sensors Does not
sense 1 6 4 24 Strong algorithms that
detect and thorough testing
CPU Over heating
7 3 4 84 Strong CPU components
Figure 2.1.1.7 – FMEA Table of VR System
Most critical failure modes:
1. The most important and critical failure is if the CPU overheated because the RPN of 84, this is obviously a safety issue and can be avoided with strong components and thorough testing
2. Unclear Lenses is the second critical failure mode because that would defeat the purpose of hving a VR system, this can be avoided with clear glass
3. Third critical failure mode is a battery that dies a lot. This would not be a fun product to use and can be avoided with strong components.
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Step 4: Check your work When checking back over my work, I do believe that it is accurate. I used both my knowledge of VR systems some assumptions I was able to make off technology, as well as the Internet. One great resource I was able to utilize was www.howstuffworks.com to be able to get an even better understanding of VR Systems. I conclude that all of my work, assumptions, and data make sense. Step 5: Learn and Generalize After working through this problem, and analyzing the different attributes that make a product or service successful, both in terms of customer needs and technicality, I have a better understanding of how much detail goes into the execution of these products. It is extremely important to match up technicality with the viewpoint of the customer, as well as have detailed specifications and how those specifications match up with those of competitors. Also, there are different levels of sophistication and detail when it comes to designing different products. Once those specifications are clarified, the next step is to simply determine which are the best, and have the most value. This entire process is extremely detailed and strategic.
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3.Financial Modeling for the Virtual Reality Entertainment System Step 1: Define the Problem Model the impact of unit sales price on NPV by the end of year 4 and also –
− The minimum value of the unit sales price for the product that will result in a positive NPV by the end of year 4
− The trade off law between NPV and unit sales price − Recommendation for the software giant charge to charge a distributor − Expected NPV based on rec
Step 2: Plan the Process
1. Create a project plan for this problem 2. Review Excel Tutorial Handout 3. Perform 4 year NPV analysis 4. Find minimum value for the sales price that would result in a positive NPV 5. The trade off law between NPV and unit sales price 6. Recommendation for the software giant to charge per unit 7. Expected NPV based on rec
Step 3: Execution Create a project plan for this problem Goal Time Allocated Review Excel Tutorial Handout 1 Hour Perform 4 year NPV analysis 2 Hours Find minimum value for the sales price that would result in a positive NPV
1 Hour
The trade off law between NPV and unit sales price
1 Hour
Recommendation for the software giant to charge per unit
1 Hour
Expected NPV based on rec 1 Hour Figure 3.1 – Project schedule and time allocation
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Perform 4-‐year NPV analysis
SCENARIO INPUT PARAMETERS Development Costs $35,000,000 / year Sales & Production Volume 500,000 units / year Unit Production Volume 150 / unit Ramp-‐up Cost $500,000 / quarter Marketing & Support Cost $2,500,000 / year
Figure 3.2 – Input Parameters for Financial Model as given in handouts
Figure 3.3 – Base Case for 4 years
Find minimum value for the sales price that would result in a positive NPV In order to find the minimum value of the unit sales price for the product that would result in a s positive NPV, the NPV would be set to 0. This value came out to be $137.69. The trade off law between NPV and unit sales price
Figure 3.4 – 10% Sensitivity Analysis
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Figure 3.5 –(-‐ 10% ) Sensitivity Analysis
Figure 3.6 – 20% Sensitivity Analysis
Figure 3.7 –( 20%) Sensitivity Analysis
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Figure 3.8 – 30% Sensitivity Analysis
Figure 3.9 –(-‐ 30% ) Sensitivity Analysis
Base Unit Sales Price
Change in Price Unit Sale Price Change in Unit Sale Price
137.69 30% 105.9 44,500 137.69 20% 114.7 29,673 137.69 10% 125.17 14,896 137.69 0% 137.69 -‐ 137.69 -‐10% 153 -‐14,896 137.69 -‐20% 174.1 -‐29,673 137.69 -‐30% 197.7 -‐44,500
Figure 3.1.1 – Unit Sales Price Summary Sheet
Figure 3.1.2 – NPV vs Change in Unit Price
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The trade off law in terms of the Net Present Value and the Change in Unit price is $14,235,000 change in NPV per unit price
Recommendation for the software giant to charge per unit With retrospect to my expertise in the field, and my analysis above my recommendation would be to have the price be around $350. This is because the VR entertainment system is still a bit of a new technology, and an idea people are still getting used to. Only the professional and serious gamers would be interested in purchasing super expensive systems, and since this market is not very big it is important to keep the price not to high, but also not too low so we are able to make a solid profit. Expected NPV based on rec
SCENARIO INPUT PARAMETERS
Development Costs $35,000,000 / year Sales & Production Volume 500,000 units / year Unit Production Volume 350 / unit Ramp-‐up Cost $500,000 / quarter Marketing & Support Cost $2,500,000 / year
Figure 3.1.3 – Input Parameters for Recommendation Using the scenario input parameters above, the expected NPV of four years of my professional recommendation is $ 187,639,000. Step 4: Check your work Given the research that I have done and the things that I know as well as the lecture and previous homework I have successfully completed, I believe that my results and conclusions are accurate. I have double-‐checked my math and re read the tutorial to ensure my understanding. Step 5: Learn and Generalize Completing a complex and detailed problem like this always reminds me of the detailed process in deciding unit prices, and how thoroughly a slight change can affect a company or entity. There is much thought and work that goes into these decisions, as any move or change in price can have a huge impact on the company.
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4. Information Technology for Product Design and Development
Step 1: Define the Problem Develop your own Product Design and Development Framework based on the appropriate modification of the MDC framework as well as your own IT system to automate the stages in that framework in the development of the VR system. Step 2: Plan the Process 1. Create schedule for this project 2. Read MDC framework handout 3. Adjust framework to integrate with my product appropriately 4. Design IT system Step 3: Execution Create schedule for this project Goal Time Allocated Read MDC framework handout 1.5 Hours Adjust framework to integrate with my product appropriately
2 Hours
Design IT system
2 Hours
Figure 4.1 – Problem Schedule
Adjust framework to integrate with my product appropriately
M = Management Perform Concurrently
1. Firm-level Strategy- analyzes the industry and then establishes overall marketing, competitive and technology strategy. 2. Business Goals- Determine business goals of company in terms of ROI, Market Share, Revenue, and Growth. 3. Developmental Goals- Align Development goals with strategies 4. Functional Maps- Create functional maps to visualize the evolution of the company in terms of different aspects such as strategies and product releases in order to visualize the goals even better 5. Project Planning- Establish a cross-functional team for each technology/ Product development project and create Gantt, PERT, and activity matrices.
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D = Development Engineer Concurrently
1. Reverse Engineering- Dissection of existing products that are similar to the Proposed new product using FAST diagrams 2. Quality Function Deployment- Develop a comprehensive House of Quality (HOQ) to correlate customer needs to technical metrics and specifications in order to better understand how to create this product 3. Conceptual Design- Create a function structure for the product as well as a morphological matrix to generate different iterations and concepts, and then use these concepts to create a utility function. After, weight each option and choose the one with the most utility. 4. Prototyping Strategy- Develop an actual prototype of your product based on all of the information above. 5. Product Architecture/Product Strategy-Establish the technology platform And product platform within the appropriate market segments. 6. FMEA-Perform a failure modes and effects analysis (FMEA) of the detailed Design in order to analyze the different possible failures and the dangers of them as well as ways to avoid them.
C = Commercialization
Financial Model Analysis-‐Using excel, create a base case npv financial model in order to determine payoffs from the development projects. Use this analysis to also analyze cash flow, and determine how sensitive your numbers are to a 10,20 & 30% change. Design IT system An IT System that would integrate and automate the steps above is one that would save a lot of time, simply. A system that would be able to automate the financial model in order to make it simple and quicker would be most efficient where the user would just have to input parameters and then would be able to view the results instantly. A tool that can automate this is a program or software of some sort that uses algorithm and code in order to quickly analyze data and spit out the results, rather than manually entering in all data into excel. Step 4: Check your work I believe my work is correct because I used the MDC Framework handout as well as the discussions and notes in class and my previous homeowork.
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Step 5: Learn and Generalize Going through the MDC framework reminds me exactly how much work goes into creating a successful product or system. This is mind blowing to me, as this framework only covers these things on a very high level, and in reality it is actually much more detailed and tedious to come up with products that are going to be successful in the competitive technology market that exists today. I also am reminded of how IT is best when it is used to make our lives easier and more efficient.
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5. Conclusion
Step 1: Define the Problem Explain key lessons and examples that you have learned throughout the quarter. Step 2: Plan the Process 1. Create a schedule for this problem 2. Review homework, lecture notes and discussions, as well as the group project 3. Pick a few key lessons as well as examples that have stood out the most
throughout the quarter. Step 3: Execution Create a schedule for this problem Goal Time Allocated Review homework, lecture notes and discussions, as well as the group project
20 Min
Pick a few key lessons as well as examples that have stood out the most throughout the quarter.
1 Hour
Figure 5.1 – Problem #5 Schedule Pick a few key lessons as well as examples that have stood out the most throughout the quarter.
Conclusion
Key Lessons Examples “Development” in FDC Framework
One thing that really stood out to me this quarter and I believe that I will carry with me, is the detailed analysis we did on the development of products. There have been multiple occasions where I have seen this framework out of school, and the fact that it is so applicable is very fascinating. An example is that I recently had an interview with Accenture, and IT Consulting company. A portion of the multi-‐step interview was a case study, where I was instructed to utilize what I had learned in defining customer and technical needs and being able to rank the importance and urgency of those in order to
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successful tend to the main issue within the case study. Another time I have seen this framework outside of class is when I chatted with an executive from Plantronics, which is where I currently work. This was the VP of consumer solutions, and he chatted to me about product management, and being able to translate customer needs into technical measurements, which was essentially the HOQ model.
Team work A skill that was utilized during this quarter was my collaboration skills. I enjoyed working with my group in order to develop a product. I was able to talk about the experiences I had within the group during many of the company interviews I had this quarter.
SPS Last but not least, I was introduced to structure problem solving. This was great because I am now able to tackle complex problems in a detailed way, which is a very impressive skill that employers love to see. I enjoy answering all of my questions using SPS.
Figure 5.2 – Conclusions Step 4: Check your work This question is more qualitative, and based on my experiences, so I believe my work is correct as I am the one with this perspective on they key lessons I have learned. Step 5: Learn and Generalize There are many things I learned this quarter, and this class made me glad I chose to be a TIM major. Although this class was a lot of work, there were many real life tools I learned that I am able to apply to many things. The detailed ways that companies attack complex problems is an important understanding to have, and I have seen first hand how valuable this information makes us Millennials valuable to Silicon Valley. I look forward to expanding this knowledge and becoming even more valuable after TIM 125.