psych 350 C
Exercise 8.2 Needs Assessment: Person Analysis
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On the next page, you will find sample performance appraisal data for 10 employees at a bank. A rating of 1 is considered poor, 3 is satisfactory, and 5 is excellent. Due to budget constraints, we want to train any employee whose performance is less than satisfactory. Look at the data and determine:
a) What types of training are needed for all employees?
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b) What training is needed by each employee?
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Employee |
Training Needed |
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Lynch
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Coombs
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Anderson
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Trebek
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Sajak
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Karn
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Strahan
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Brady
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Harvey
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Carey
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Performance Dimensions
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Employee
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A |
B |
C |
D |
E |
F |
G |
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Lynch
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5 |
2 |
3 |
5 |
5 |
2 |
5 |
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Coombs
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4 |
5 |
1 |
5 |
5 |
4 |
1 |
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Anderson
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5 |
4 |
4 |
5 |
5 |
5 |
3 |
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Trebek
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5 |
5 |
2 |
4 |
5 |
4 |
5 |
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Sajak
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5 |
4 |
2 |
5 |
5 |
1 |
4 |
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Karn
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5 |
2 |
2 |
5 |
5 |
5 |
5 |
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Strahan
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4 |
5 |
4 |
5 |
5 |
2 |
4 |
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Brady
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4 |
5 |
1 |
3 |
5 |
3 |
4 |
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Harvey
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4 |
1 |
1 |
2 |
1 |
3 |
2 |
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Carey
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5 |
4 |
3 |
5 |
5 |
1 |
2 |
Note: A rating of 5 indicates excellent performance.
A = Accuracy of Data Input
B = Accuracy of Teller Drawer
C = Cross-Selling
D = Friendliness
E = Attendance
F = Knowledge of Bank Services
G = Knowledge of Customer Names