Project management

Stakeholder

Stakeholders role

Type (internal or external)

Stakeholder expectation

Stakeholder interest

Level of influence

Stakeholder views

Strategy for stakeholder engagement

1

Financial manager

Handle project resources

Internal

Possible overruns on the project and return on investment

high

High: failure to evaluate expenditure might rid the credibility of project to the stakeholders.

Neutral

Give daily reporting on the expenditures.

2

Customers

Offer ready market for the fitness class

External

Advancement of service delivery, advanced economic conditions like cost-savings conveniences and measures.

High

High: the unsatisfied clients will destroy the organization reputation.

Neutral

Provide a platform to include the client’s needs and provide incentive.

3

Project management trainer

Enables the training of workers for at least two months

Internal

Advance the credibility as well as job references on the future projects

High

High: realize the achievement of training

support

Offer a conducive environment for training in reference to space.

4

Employee manager

Present the entire project to the company officials.

Internal

Works on ensuring that employees perform quality task as needed

High

High: oversee training and ensuring that all things are in order

Support

Maintain strong existence through the training period.

5

Trainees

Attaining training sessions, attending evaluations and acquiring necessary skills

Internal

Opportunities for job retention or promotion, “free” time during training, acquisition of knowledge and skills

Medium

High: their attitude towards the training as well as attendance will determine the project’s success

support

Use of attendance sheet to evaluate attendance

6

Financial institution

Offers funds to run the project

External

Enable financial opportunities and relationship between the company and the clients

High

High: lack of source of funds the project will not be successfully completed

Support

Lower interest percentage and extended means of payment

7

Executive directors

Work with the project shareholders and explain the project plan for them to approve

Internal

Ease all the pressures from the project shareholders to work together to gain profit and increase pay

High

High: if there is no intervention by these directors then the shareholders might not approve

Support

Reporting the daily proceeding to the shareholders.

8

Suppliers

Being contracted to offer necessary equipment for the project

External

Improves the credibility of the business and facilitate the progress of the project

High

High: if supplies are not delivered on time it will mean that the progress of the project will be delayed

High

Timely delivery of supplies for the continuation of project.

9

Shareholders

Offer resources and approve the progress of the project

External

Additional vendor selection qualification criteria, potential for future business contracts,

High

High: failure to deliver supplies on time will affect the project timeline

High

Draft performance contracts to ascertain timely delivery of supplies.

10

Instructional designer

To offer a manual on ways in which the project operations will be carried out

External

promote their work as well as increase credibility and

Medium

High: the design and delivery of training should not stray away from the organization’s goals

Neutral

Formulate a design and mode of delivery that is aligned with the organization’s goals.

11

Government

Ensure compliance with necessary regulations.

External

Revenue inform of company and employee taxes, increased job opportunities, improved economy

High

High: the approval from relevant authority is necessary to carry out the project

Support

Encourage the company to have such projects by endorsing supplies like trainee t-shirts, potential for future funding.

12

Technical manager

Oversee the installation, use and handling of all technical equipment to be used in the training.

Internal

Get access to quality technical equipment, showoff technical skills, put in request for technical upgrades

Medium

Medium: their expertise will facilitate a smooth training

Support

Check to ensure equipment is well-handled and in good condition throughout the training.

Goal

Measurement type

Metric

Stakeholder

Evaluation Tool

1. Estimation of cost and striking budget.

Efficiency

$50,000

Finance manager

Analogous Estimation and Parametric Estimation

Analogous estimation will involve review of historical data on similar projects that will be used to estimate the costs of the project as well as the striking budget.

Given that analogous estimation presents a relatively accurate estimation, parametric estimation will be used to enhance the results (Samoset & Christiansen, 2017). Parametric estimation employs statistical modelling techniques.

These tools will be used by the financial manager to estimate the costs of the project thereby ensuring that resources are always available throughout the project.

2. Timely completion of tasks within stipulated deadline

Efficiency

2 months

Employee manager

Parametric estimation

This tool is effective in estimating the time that a project will take. It takes account of the time that every deliverable takes and adds it up to determine how much time will be required to completely finish the project.

This tool will be used by the employee manager to ensure that deliverables are completed within their set timeframes.

3. Proper utilization of available supplies to last the project duration

Efficiency

A remainder of supply materials at the end of the project

Employees

Classic Technique

This tool ensures that resources are efficiently utilized. This is done through drawing down all the deliverables of the project beforehand and ensuring that the resources required for the deliverable are available beforehand. The estimation of these supplies is done before the whole project begins as well as before a given task.

This tool will be used by employees. It will enhance resource allocation and utilization. Thus efficiency will be achieved.

4. Proper utilization of available space for training

Efficiency

Accommodation of 100 trainees in two hall-size meeting rooms

Trainees, employee manager

Classic Technique

The training halls will be mapped with the trainees who will receive training in them. As such, the classic technique will be used to place each trainee in one of the halls at a given time, with the required resources for the training process. This will ensure that there is no underutilization or unused resources (Zidane et al., 2016).

The project managers will use this tool to ensure that all the trainees are effectively placed in the available space.

5. Reputable, highly rated trainer firm

Effectiveness

Reference to past acclaimed presentations nationwide

Trainers

Hiring Criteria

A hiring criteria will be established where the qualities of the hired trainer firm will be checked against the hiring criteria. This way, only the bets firm will be selected.

The project managers will use this tool to ensure that only the best suited trainer firm is selected.

6. Successful training project

Effectiveness

80% trainee attendance based on sign-in sheets

Employees

Interviews

The trainees will be interviewed to get a report of the training process. The interview questions will be tailored to ensure that they will evaluate the outcomes of the training process against the set objectives.

This tool will be used by the organizations management to ensure that the training process was a success.

7. Successful project implementations

Effectiveness

10% increase in success rate of projects undertaken

Trainers, employees

Interviews

Trainers and employees will be interviewed on their satisfaction with the project implementation. Their work will be located at the gym. They will therefore offer verdict on their satisfaction with the project.

This tool will be used by the organizations management to ensure that the project implementation was a success.

8. Alignment of instruction design and delivery mode with organization’s goals

Effectiveness

Instruction manual teachings centered around the projects implemented by organization

Instruction designer, trainers

Key performance indicators (KPI)

KPIs will provide data driven evidence of the alignment process. They will be necessary in reporting how the instruction design and delivery mode is p0erforming when compared to set objectives.

The project managers will check the instruction design and delivery modes against set objectives as per KPIs.

9. Skills and knowledge enhancement in the field of project management

Impact

70% success rate on project management exam results

Trainers, employees

Performance Appraisals

Performance appraisals, just like KPIs evaluate the success of an undertaking. Performance appraisals will be used to evaluate the levels of skills and knowledge gained in the field of project management. The appraisals will test for skills and competencies of the trainers and employees.

The project managers will check the skills and knowledge against set minimum performance metrics.

10. Innovation in project creation and implementation

Impact

5% increase in new project idea submissions

Employees, employee manager

360 degree feedback

This tool will assess the performance of employees regarding innovation from the eyes of the people surrounding them (Kärnä&Junnonen, 2016). Employee managers and employees themselves will give feedback about every employee on their innovation during project creation and implementation.

This tool will be used by the project managers to measure individual employees’ innovativeness in project creation and implementation.

11. Gaining competitive edge

Impact

Approaches for consultation by other organizations

Directors, employee manager, employees

Differentiation Strategy

The organization’s differentiation strategy will inform its performance as compared to peers. When the products are well differentiated from those of competitors, the business will have gained a competitive edge.

This tool be used by the organization’s management to identify ways through which the organization can implement differentiation as a competitive strategy (Yang &Vashney, 2016).

12. Client satisfaction

Impact

New client referrals, growing clientele base

Customers

Customer Satisfaction Score (CSAT)

CSAT is a metric that is used to measure the customers’ satisfaction regarding a certain product or service that they receive (Liu et al., 2017). As such, the organization will use CSAT to get feedback about the training services offered. This tool will be used by organization’s management to track the success of the project in terms of client satisfaction.

This tool be used by the organization’s management to identify areas of the project with which the clients are satisfied or not satisfied with.