The Riverside Care difference is important to embody because we should be empathetic to others and treat them as you would want to be treated. This past year I had a patient call asking for the contact information for the United States Department of Labor to help her get reimbursed for payments she previously made on private duty services. The patient asked that I email her this information because she did not have a pen and paper to document the information. I assured her that I would be happy to provide her with this information and I emailed her the number to the Office of Workers compensation programs national office. She responded to my email stating that they told her she needed to contact the main line; which was the number that she had been calling all day and could not get through. I told her not to worry that I would contact them to clarify what steps she needs to take to be reimbursed. I called the USDL and they stated that the claimant would need to fill out a claim reimbursement form and provide proof of payment. I went on the USDL website and printed this form and emailed the patient a copy of the form as well as her statement for proof of payment. She emailed me back and told me how impressed she was with my assistance and thanked me for my help.