Pay close attention to detail. Business Human Resources Management.

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Year 4

Employee Demographic Report Year 4
OVERALL 2016 LENGTH OF SERVICE AGE GENDER ETHNIC BACKGROUND STATUS
% Agreement % Disagreement % Agreement (only Texas employees surveyed last year) Less than one year One year to less than two years Two years to less than five years Five years to less than ten years Ten years or more Less than 21 21 - 25 26 - 35 36 - 45 46 - 55 56 - 65 Above 65 Male Female Black or African-American Asian White or Caucasian Hispanic / Latino Native American (not Pacific Islander) Pacific Islander Bi-Racial or Multi-Racial Full-Time Part-Time
Number of responses TOTAL=247 78 27 81 49 5 1 30 144 52 9 3 0 131 107 7 1 177 44 3 0 2 244 3
LEADERSHIP AND PLANNING
I understand the long-term strategy of this organization 98 0 95 97 100 98 100 100 x 100 98 98 100 x 0 98 99 100 x 98 98 x 0 x 98 x
I have confidence in the leadership of this organization 98 1 95 100 100 96 100 100 x 100 99 98 100 x 0 99 98 100 x 98 100 x 0 x 98 x
The leaders of this organization care about their employees’ well being 98 1 96 100 100 95 100 100 x 100 99 98 100 x 0 98 99 100 x 98 100 x 0 x 98 x
Senior leaders live the core values of the organization 98 1 96 100 100 96 100 100 x 100 99 98 100 x 0 99 99 100 x 99 100 x 0 x 98 x
There is adequate planning of departmental objectives 96 1 90 97 100 92 100 100 x 100 95 98 100 x 0 97 97 100 x 97 98 x 0 x 96 x
There is adequate follow-through of departmental objectives 95 2 88 99 100 91 98 100 x 100 95 96 100 x 0 97 96 100 x 96 98 x 0 x 95 x
The leaders of this organization are open to input from employees 96 2 95 97 100 91 100 100 x 97 97 96 100 x 0 96 96 100 x 97 93 x 0 x 96 x
Leadership and Planning - AVERAGE 97 1 94 99 100 94 100 100 x 100 97 98 100 x 0 98 98 100 x 98 98 x 0 x 97 x
CORPORATE CULTURE AND COMMUNICATIONS
This organization's corporate communications are frequent enough 95 2 94 99 100 90 98 100 x 100 95 94 100 x 0 96 95 100 x 95 95 x 0 x 95 x
This organization's corporate communications are detailed enough 96 2 92 100 96 93 98 100 x 97 97 94 100 x 0 98 96 100 x 97 98 x 0 x 96 x
I have a good understanding of how this organization is doing financially 91 3 83 92 89 89 98 100 x 83 94 96 78 x 0 91 92 100 x 94 83 x 0 x 91 x
I can trust what this organization tells me 98 1 91 100 100 96 100 100 x 100 99 98 100 x 0 99 98 100 x 98 100 x 0 x 98 x
This organization treats me like a person, not a number 98 1 92 100 100 98 100 100 x 100 99 98 100 x 0 99 99 100 x 99 100 x 0 x 98 x
This organization gives me enough recognition for work that is well done 96 2 86 100 96 91 100 100 x 100 97 96 100 x 0 96 98 100 x 96 100 x 0 x 96 x
Staffing levels are adequate to provide quality products/services 92 4 83 95 100 86 98 100 x 97 92 92 100 x 0 95 92 100 x 93 93 x 0 x 92 x
Quality is a top priority with this organization 97 1 96 99 100 94 100 100 x 100 97 98 100 x 0 98 97 100 x 98 98 x 0 x 97 x
Safety is a top priority with this organization 98 0 95 100 96 96 100 100 x 100 99 96 100 x 0 98 99 100 x 99 95 x 0 x 98 x
I believe there is a spirit of cooperation within this organization 97 0 97 100 96 94 100 100 x 100 99 94 100 x 0 98 98 100 x 98 98 x 0 x 97 x
My employer enables a culture of diversity 98 0 95 100 100 94 98 100 x 100 98 94 100 x 0 98 97 100 x 98 100 x 0 x 98 x
I like the people I work with at this organization 99 0 97 100 100 98 100 100 x 100 99 98 100 x 0 99 99 100 x 99 100 x 0 x 99 x
At this organization, employees have fun at work 98 0 95 100 100 96 100 100 x 100 99 98 100 x 0 99 99 100 x 99 100 x 0 x 98 x
I feel I can express my honest opinions without fear of negative consequences 95 2 90 100 93 88 100 100 x 97 95 94 100 x 0 96 94 100 x 95 93 x 0 x 95 x
Changes that may affect me are communicated to me prior to implementation 92 4 83 96 93 86 96 100 x 97 92 90 100 x 0 95 91 100 x 91 95 x 0 x 92 x
Corporate Culture and Communications - AVERAGE 96 2 91 99 97 93 99 100 0 x 98 97 96 99 x 0 0 97 96 0 100 x 97 97 x 0 x 0 96 x 0
ROLE SATISFACTION
I like the type of work that I do 97 1 92 97 96 95 100 100 x 97 97 98 100 x 0 97 98 100 x 97 98 x 0 x 97 x
I am given enough authority to make decisions I need to make 98 0 94 99 100 98 100 100 x 97 99 98 100 x 0 100 97 100 x 99 98 x 0 x 98 x
I believe my job is secure 98 0 94 100 96 98 100 100 x 100 99 96 100 x 0 100 97 100 x 98 100 x 0 x 98 x
Deadlines at this organization are realistic 98 0 93 99 100 95 100 100 x 100 98 96 100 x 0 98 98 100 x 98 98 x 0 x 98 x
I feel I am valued in this organization 97 2 90 100 100 93 100 100 x 100 98 98 100 x 0 97 99 100 x 98 98 x 0 x 97 x
I feel part of a team working toward a shared goal 98 1 94 100 100 96 100 100 x 100 99 98 100 x 0 98 99 100 x 98 100 x 0 x 98 x
I am able to maintain a reasonable balance between work and my personal life 96 2 93 97 100 94 98 100 x 100 97 96 100 x 0 95 99 100 x 96 98 x 0 x 96 x
My job makes good use of my skills and abilities 95 3 88 97 96 91 100 100 x 90 96 98 100 x 0 96 96 100 x 96 95 x 0 x 95 x
I have a clear understanding of my job role 98 1 96 100 100 96 100 100 x 100 99 98 100 x 0 98 99 100 x 98 100 x 0 x 98 x
I understand the importance of my role to the success of the organization 99 1 96 100 100 98 100 100 x 100 99 98 100 x 0 99 99 100 x 99 100 x 0 x 99 x
Most days, I feel I have made progress at work 97 1 95 99 100 95 98 100 x 100 98 96 89 x 0 97 98 100 x 97 98 x 0 x 97 x
Role Satisfaction - AVERAGE 97 1 93 99 99 95 100 100 x 98 98 97 99 x 0 98 98 100 x 98 98 x 0 x 0 97 x 0
WORK ENVIRONMENT
My physical working conditions are good 98 0 96 99 100 96 100 100 x 97 99 96 100 x 0 99 97 100 x 98 100 x 0 x 98 x
My general work area is adequately heated/cooled 97 1 98 97 100 95 98 100 x 97 98 94 100 x 0 97 97 100 x 97 98 x 0 x 97 x
There is adequate noise control to allow me to focus on my work 98 0 94 96 100 99 100 100 x 93 99 100 100 x 0 99 97 100 x 98 100 x 0 x 98 x
My workspace has adequate privacy for me to do my job 97 1 97 95 100 99 98 100 x 93 99 98 100 x 0 98 96 100 x 99 93 x 0 x 97 x
I feel physically safe in my work environment 100 0 99 100 100 100 100 100 x 100 100 100 100 x 0 100 100 100 x 100 100 x 0 x 100 x
Work Environment - AVERAGE 98 0 97 97 100 98 99 100 x 96 99 98 100 x 0 99 98 100 x 98 98 x 0 x 0 98 x 0
RELATIONSHIP WITH SUPERVISOR
My supervisor treats me fairly 99 0 95 100 100 96 100 100 x 100 99 98 100 x 0 99 98 100 x 98 100 x 0 x 99 x
My supervisor treats me with respect 99 0 97 100 100 96 100 100 x 100 99 98 100 x 0 99 98 100 x 98 100 x 0 x 99 x
My supervisor handles my work-related issues satisfactorily 98 1 94 100 100 95 100 100 x 100 98 98 100 x 0 98 98 100 x 98 100 x 0 x 98 x
My supervisor handles my personal issues satisfactorily 97 0 96 99 100 94 100 100 x 97 98 96 100 x 0 96 99 100 x 97 98 x 0 x 97 x
My supervisor acknowledges when I do my work well 96 1 92 100 100 91 100 100 x 100 97 98 100 x 0 95 98 100 x 96 98 x 0 x 96 x
My supervisor tells me when my work needs improvement 98 0 95 99 100 95 100 100 x 100 99 98 100 x 0 98 98 100 x 98 98 x 0 x 98 x
My supervisor is open to hearing my opinion or feedback 97 1 91 100 100 91 100 100 x 100 97 96 100 x 0 98 96 100 x 97 100 x 0 x 97 x
My supervisor helps me develop to my fullest potential 96 1 90 100 96 91 100 100 x 100 97 96 100 x 0 97 97 100 x 96 100 x 0 x 96 x
I feel I can trust what my supervisor tells me 98 1 91 100 100 95 100 100 x 100 99 96 100 x 0 99 97 100 x 98 100 x 0 x 98 x
Relationship with Supervisor - AVERAGE 97 1 94 100 100 94 100 100 x 100 98 97 100 x 0 98 98 100 x 97 99 x 0 x 0 97 x 0
Numbers shown represent the percentage of respondents that answered “Agree Somewhat” or “Agree Strongly” (with exception of “% Disagreement” Column) A project of Texas Monthly, the Texas Association of Business (TAB), Texas SHRM and Best Companies Group.
x - For confidentiality reasons, demographic categories with less than 5 responses are not included
* Denotes no data available in 2016
TRAINING, DEVELOPMENT AND RESOURCES
This organization provided as much initial training as I needed 96 2 88 99 100 91 96 100 x 100 95 96 88 x 0 95 96 100 x 97 93 x 0 x 95 x
This organization provides as much ongoing training as I need 96 2 86 97 100 91 100 100 x 100 96 94 100 x 0 96 97 100 x 97 98 x 0 x 96 x
This organization provides the technology, equipment and resources I need to do my job well 97 1 93 99 100 93 100 100 x 100 97 96 100 x 0 98 97 100 x 97 98 x 0 x 97 x
The computer or other hardware I use to do my job is dependable 96 2 90 99 100 94 96 100 x 100 96 98 100 x 0 96 98 100 x 97 95 x 0 x 96 x
The software and program applications I use to do my job are adequate 96 2 95 99 100 91 98 100 x 100 95 96 100 x 0 95 98 100 x 97 95 x 0 x 96 x
Technology issues are resolved in a timely manner 96 1 95 100 100 91 98 100 x 100 96 96 100 x 0 97 96 100 x 96 98 x 0 x 96 x
Technology issues affecting my work are communicated to me in a timely manner 99 0 96 100 100 99 98 100 x 100 99 100 100 x 0 100 98 100 x 99 100 x 0 x 99 x
I understand what is expected for career advancement 90 5 83 96 96 83 96 100 x 100 91 92 89 x 0 88 95 100 x 92 91 x 0 x 90 x
I am encouraged to explore growth or advancement opportunities within the organization 89 6 82 99 96 80 92 100 x 100 90 92 78 x 0 88 93 100 x 89 93 x 0 x 89 x
There is room for me to advance at this organization 87 6 79 97 96 75 92 100 x 93 89 88 89 x 0 85 92 100 x 89 83 x 0 x 87 x
I trust that if I do good work, I will be considered for a promotion 86 7 84 93 92 77 92 100 x 90 88 84 89 x 0 85 89 100 x 86 85 x 0 x 86 x
Training, Development and Resources - AVERAGE 94 3 88 98 98 88 96 100 0 x 98 94 94 94 x 0 93 96 100 x 94 94 x 0 x 0 94 x 0
PAY AND BENEFITS
My pay is fair for the work I perform 87 6 81 85 81 85 96 100 x 90 85 94 89 x 0 89 87 100 x 89 82 x 0 x 86 x
Overall, I'm satisfied with this organization's benefits package 95 3 86 99 100 91 98 100 x 97 96 96 100 x 0 97 96 100 x 96 100 x 0 x 95 x
I'm satisfied with the amount of vacation (or Paid Time Off) 90 6 84 96 85 85 92 100 x 90 90 92 100 x 0 94 86 100 x 89 93 x 0 x 90 x
I'm satisfied with the sick leave policy 86 6 80 95 81 83 80 100 x 89 86 92 75 x 0 90 82 100 x 86 90 x 0 x 86 x
I'm satisfied with the amount of healthcare paid for 93 4 87 96 88 91 96 100 x 93 93 94 100 x 0 95 94 100 x 95 93 x 0 x 93 x
I'm satisfied with the dental benefits 92 0 87 99 91 89 91 100 x 100 92 94 88 x 0 95 92 100 x 95 92 x 0 x 92 x
I'm satisfied with the vision care benefits 91 1 87 99 90 87 90 100 x 100 91 93 88 x 0 95 91 100 x 95 92 x 0 x 91 x
I'm satisfied with the retirement plan benefits 88 5 82 99 93 77 92 100 x 97 88 90 100 x 0 90 90 100 x 88 95 x 0 x 88 x
I'm satisfied with the life insurance benefits 93 3 87 100 96 86 98 100 x 100 94 96 100 x 0 94 95 100 x 94 98 x 0 x 93 x
I'm satisfied with the disability benefits 95 2 86 99 100 87 98 100 x 100 94 96 100 x 0 95 95 100 x 95 98 x 0 x 95 x
I'm satisfied with the tuition reimbursement benefits 56 23 41 78 58 40 39 100 x 86 50 57 33 x 0 56 58 100 x 58 59 x 0 x 56 x
Pay and Benefits - AVERAGE 88 5 81 95 88 82 88 100 x 95 87 90 88 x 0 90 88 100 x 89 90 x 0 x 88 x
OVERALL ENGAGEMENT
Overall, I am very satisfied with my employer 98 0 96 100 100 96 100 100 x 100 99 98 100 x 0 99 99 100 x 99 100 x 0 x 98 x
Most days, I look forward to going to work 96 2 90 96 96 94 100 100 x 97 96 96 100 x 0 97 96 100 x 96 98 x 0 x 95 x
My job provides me with a sense of meaning and purpose 96 1 90 97 96 93 100 100 x 97 96 96 100 x 0 97 96 100 x 96 98 x 0 x 95 x
I am proud to work for this organization 98 0 96 100 100 94 100 100 x 100 98 98 100 x 0 98 98 100 x 98 98 x 0 x 98 x
I feel this organization has created an environment where I can do my best work 96 0 90 100 96 93 100 100 x 100 97 96 100 x 0 97 97 100 x 97 98 x 0 x 96 x
I am willing to give extra effort to help this organization succeed 98 0 98 100 100 96 100 100 x 100 99 98 100 x 0 99 98 100 x 98 100 x 0 x 98 x
I plan to continue my career with this organization for at least two more years 94 2 90 95 96 90 100 100 x 93 95 94 100 x 0 95 94 100 x 94 98 x 0 x 94 x
I would recommend this organization's products/services to a friend 100 0 97 100 100 99 100 100 x 100 100 98 100 x 0 99 100 100 x 99 100 x 0 x 100 x
I would recommend working here to a friend 98 0 93 100 96 96 100 100 x 100 99 96 100 x 0 99 98 100 x 98 100 x 0 x 98 x
Overall Engagement - AVERAGE 97 1 94 99 98 95 100 100 x 99 98 97 100 x 0 98 98 100 x 97 99 x 0 x 97 x
SURVEY AVERAGE 96 2 91 98 97 92 98 100 x 98 96 96 97 x 0 96 96 100 x 96 97 x 0 x 96 x
EXTRA QUESTIONS
0 0 * 0 0 0 0 0 x 0 0 0 0 x 0 0 0 0 x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 x 0 0 0 0 x 0 0 0 0 x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 x 0 0 0 0 x 0 0 0 0 x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 x 0 0 0 0 x 0 0 0 0 x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 x 0 0 0 0 x 0 0 0 0 x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 x 0 0 0 0 x 0 0 0 0 x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 x 0 0 0 0 x 0 0 0 0 x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 x 0 0 0 0 x 0 0 0 0 x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 x 0 0 0 0 x 0 0 0 0 x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 x 0 0 0 0 x 0 0 0 0 x 0 0 x 0 x 0 x
Extra Questions - AVERAGE 0 0 * 0 0 0 0 0 x 0 0 0 0 x 0 0 0 0 x 0 0 x 0 x 0 x
Numbers shown represent the percentage of respondents that answered “Agree Somewhat” or “Agree Strongly” (with exception of “% Disagreement” Column)
x - For confidentiality reasons, demographic categories with less than 5 responses are not included
* Denotes no data available in prior year

Year 3

Employee Demographic Report Year 3
OVERALL 2015 LENGTH OF SERVICE AGE GENDER ETHNIC BACKGROUND STATUS
% Agreement % Disagreement % Agreement Less than one year One year to less than two years Two years to less than five years Five years to less than ten years Ten years or more Less than 21 21 - 25 26 - 35 36 - 45 46 - 55 56 - 65 Above 65 Male Female Black or African-American Asian White or Caucasian Hispanic / Latino Native American (not Pacific Islander) Pacific Islander Bi-Racial or Multi-Racial Full-Time Part-Time
Number of responses 168 36 32 60 32 2 1 11 100 38 8 2 0 85 68 4 3 113 31 1 1 0 164 4
LEADERSHIP AND PLANNING
I understand the long-term strategy of this organization 95 3 97 97 91 93 100 x x 100 94 97 100 x 0 96 96 x x 98 90 x x 0 96 x
I have confidence in the leadership of this organization 95 2 97 100 94 93 100 x x 100 96 97 100 x 0 98 99 x x 97 97 x x 0 95 x
The leaders of this organization care about employees’ well being 96 2 97 97 94 95 100 x x 100 96 97 100 x 0 99 96 x x 98 94 x x 0 96 x
Senior leaders live the core values of the organization 96 1 98 100 97 92 100 x x 100 96 100 100 x 0 100 97 x x 98 100 x x 0 96 x
There is adequate planning of departmental objectives 90 6 92 97 94 80 97 x x 82 90 95 100 x 0 93 93 x x 94 87 x x 0 90 x
There is adequate follow-through of departmental objectives 88 7 93 97 94 77 97 x x 82 89 92 100 x 0 93 90 x x 91 90 x x 0 88 x
The leaders of this organization are open to input from employees 95 2 94 100 94 92 100 x x 82 95 100 100 x 0 98 97 x x 97 94 x x 0 95 x
Leadership and Planning - AVERAGE 94 3 96 98 94 89 99 x x 92 94 97 100 x 0 97 95 x x 96 93 x x 0 94 x
CORPORATE CULTURE AND COMMUNICATIONS
This organization's corporate communications are frequent enough 94 4 95 94 94 92 97 x x 100 91 97 100 x 0 96 91 x x 96 90 x x 0 94 x
This organization's corporate communications are detailed enough 92 3 95 94 88 90 100 x x 100 90 95 100 x 0 94 91 x x 95 87 x x 0 92 x
I have a good understanding of how this organization is doing financially 83 8 86 94 81 77 94 x x 64 86 89 100 x 0 87 85 x x 90 71 x x 0 83 x
I can trust what this organization tells me 91 4 96 97 88 88 97 x x 91 93 92 100 x 0 95 96 x x 96 90 x x 0 91 x
This organization treats me like a person, not a number 92 4 97 97 91 88 100 x x 91 93 97 100 x 0 98 96 x x 96 94 x x 0 92 x
This organization gives me enough recognition for work that is well done 86 7 90 89 84 83 94 x x 82 86 89 100 x 0 88 91 x x 88 87 x x 0 87 x
Staffing levels are adequate to provide quality products/services 83 10 86 97 78 72 97 x x 73 84 84 100 x 0 87 84 x x 88 74 x x 0 82 x
Quality is a top priority with this organization 96 1 96 100 91 95 100 x x 100 94 100 100 x 0 99 97 x x 98 100 x x 0 96 x
Safety is a top priority with this organization 95 1 97 100 88 93 100 x x 90 96 92 100 x 0 94 98 x x 97 93 x x 0 95 x
I believe there is a spirit of cooperation within this organization 97 1 98 100 97 95 100 x x 100 97 100 100 x 0 100 97 x x 98 100 x x 0 97 x
My employer enables a culture of diversity 95 1 97 100 94 92 100 x x 91 97 95 100 x 0 96 97 x x 96 94 x x 0 95 x
I like the people I work with at this organization 97 1 99 100 94 97 100 x x 100 98 97 100 x 0 98 99 x x 99 97 x x 0 97 x
At this organization, employees have fun at work 95 0 97 100 94 92 100 x x 100 95 97 100 x 0 98 97 x x 97 100 x x 0 95 x
I feel I can express my honest opinions without fear of negative consequences 90 6 88 97 88 83 100 x x 91 91 89 100 x 0 96 90 x x 94 90 x x 0 90 x
Changes that may affect me are communicated to me prior to implementation 83 11 85 92 78 80 91 x x 91 84 82 100 x 0 88 85 x x 88 84 x x 0 84 x
Corporate Culture and Communications - AVERAGE 91 4 93 97 88 88 98 x 0 x 91 92 93 100 x 0 0 94 93 0 x x 95 90 x x 0 0 91 x 0
ROLE SATISFACTION
I like the type of work that I do 92 3 97 97 84 92 97 x x 73 93 97 100 x 0 96 93 x x 98 81 x x 0 92 x
I am given enough authority to make decisions I need to make 94 2 94 97 91 93 100 x x 100 93 97 100 x 0 99 94 x x 97 94 x x 0 94 x
I believe my job is secure 94 1 96 94 94 92 100 x x 100 93 97 100 x 0 96 94 x x 96 94 x x 0 95 x
Deadlines at this organization are realistic 93 3 94 97 97 88 97 x x 91 92 97 100 x 0 94 94 x x 97 87 x x 0 94 x
I feel I am valued in this organization 90 6 92 94 88 87 100 x x 82 93 89 100 x 0 95 93 x x 95 90 x x 0 91 x
I feel part of a team working toward a shared goal 94 3 96 100 91 90 100 x x 100 94 95 100 x 0 98 96 x x 96 100 x x 0 94 x
I am able to maintain a reasonable balance between work and my personal life 93 3 94 100 91 87 100 x x 100 92 97 100 x 0 96 94 x x 96 100 x x 0 93 x
My job makes good use of my skills and abilities 88 5 93 97 88 80 97 x x 91 86 95 100 x 0 96 85 x x 93 87 x x 0 87 x
I have a clear understanding of my job role 96 2 96 100 94 97 100 x x 100 96 100 100 x 0 99 97 x x 97 100 x x 0 96 x
I understand the importance of my role to the success of the organization 96 1 98 100 97 93 100 x x 100 96 100 100 x 0 99 96 x x 98 97 x x 0 96 x
Most days, I feel I have made progress at work 95 2 98 97 97 92 100 x x 100 95 97 100 x 0 98 96 x x 98 94 x x 0 96 x
Role Satisfaction - AVERAGE 93 3 95 98 92 90 99 x x 94 93 97 100 x 0 97 94 x x 96 93 x x 0 0 93 x 0
WORK ENVIRONMENT
My physical working conditions are good 96 1 98 97 91 95 100 x x 100 95 95 100 x 0 98 94 x x 98 94 x x 0 96 x
My general work area is adequately heated/cooled 98 1 98 100 97 97 100 x x 100 97 100 100 x 0 98 98 x x 99 97 x x 0 98 x
There is adequate noise control to allow me to focus on my work 94 4 96 97 90 90 100 x x 91 93 95 100 x 0 95 91 x x 97 87 x x 0 94 x
My workspace has adequate privacy for me to do my job 97 2 96 100 94 95 100 x x 100 97 95 100 x 0 98 95 x x 98 97 x x 0 97 x
I feel physically safe in my work environment 99 0 100 100 100 97 100 x x 100 100 95 100 x 0 99 99 x x 99 100 x x 0 99 x
Work Environment - AVERAGE 97 2 98 99 94 95 100 x x 98 96 96 100 x 0 97 95 x x 98 95 x x 0 0 97 x 0
RELATIONSHIP WITH SUPERVISOR
My supervisor treats me fairly 95 2 98 100 97 92 100 x x 100 97 95 100 x 0 98 97 x x 96 100 x x 0 95 x
My supervisor treats me with respect 97 2 97 100 97 97 100 x x 100 98 97 100 x 0 99 97 x x 97 100 x x 0 97 x
My supervisor handles my work-related issues satisfactorily 94 4 96 100 97 88 100 x x 100 95 95 100 x 0 96 96 x x 95 100 x x 0 94 x
My supervisor handles my personal issues satisfactorily 96 2 97 100 97 93 100 x x 91 98 97 100 x 0 99 99 x x 98 97 x x 0 96 x
My supervisor acknowledges when I do my work well 92 4 94 100 88 90 97 x x 100 94 87 100 x 0 95 94 x x 94 97 x x 0 91 x
My supervisor tells me when my work needs improvement 95 1 97 97 97 93 94 x x 100 97 87 100 x 0 98 94 x x 96 97 x x 0 96 x
My supervisor is open to hearing my opinion or feedback 91 3 96 97 91 88 97 x x 100 91 92 100 x 0 96 91 x x 93 97 x x 0 91 x
My supervisor helps me develop to my fullest potential 90 5 91 100 94 85 94 x x 100 91 89 100 x 0 94 91 x x 90 100 x x 0 90 x
I feel I can trust what my supervisor tells me 91 4 93 97 94 88 94 x x 100 91 92 100 x 0 95 91 x x 91 100 x x 0 91 x
Relationship with Supervisor - AVERAGE 94 3 95 99 94 91 97 x x 99 95 92 100 x 0 97 94 x x 94 99 x x 0 0 94 x 0
Numbers shown represent the percentage of respondents that answered “Agree Somewhat” or “Agree Strongly” (with exception of “% Disagreement” Column) A project of Texas Monthly, the Texas Association of Business (TAB), Texas SHRM and Best Companies Group.
x - For confidentiality reasons, demographic categories with less than 5 responses are not included
* Denotes no data available in 2015
TRAINING, DEVELOPMENT AND RESOURCES
This organization provided as much initial training as I needed 88 8 94 89 91 90 87 x x 100 87 89 100 x 0 93 85 x x 92 79 x x 0 88 x
This organization provides as much ongoing training as I need 86 8 92 91 91 87 84 x x 100 87 86 100 x 0 88 88 x x 90 80 x x 0 87 x
This organization provides the technology, equipment and resources I need to do my job well 93 4 99 97 100 87 97 x x 91 92 97 100 x 0 95 93 x x 92 94 x x 0 93 x
The computer or other hardware I use to do my job is dependable 90 5 98 97 91 85 94 x x 91 91 87 100 x 0 91 91 x x 93 90 x x 0 90 x
The software and program applications I use to do my job are adequate 95 2 96 100 97 90 97 x x 91 95 95 100 x 0 93 97 x x 95 94 x x 0 95 x
Technology issues are resolved in a timely manner 95 4 97 97 100 92 97 x x 82 95 100 100 x 0 98 94 x x 96 90 x x 0 96 x
Technology issues affecting my work are communicated to me in a timely manner 96 3 97 97 100 93 97 x x 91 96 97 100 x 0 96 96 x x 97 90 x x 0 96 x
I understand what is expected for career advancement 83 11 90 89 88 77 91 x x 91 85 83 100 x 0 84 88 x x 86 77 x x 0 83 x
I am encouraged to explore growth or advancement opportunities within the organization 82 7 89 97 78 78 88 x x 91 89 71 100 x 0 85 88 x x 88 81 x x 0 82 x
There is room for me to advance at this organization 79 13 88 92 81 73 84 x x 82 82 74 100 x 0 80 87 x x 82 84 x x 0 78 x
I trust that if I do good work, I will be considered for a promotion 84 6 89 97 81 79 91 x x 91 85 86 100 x 0 86 91 x x 87 87 x x 0 84 x
Training, Development and Resources - AVERAGE 88 6 94 95 91 84 91 x 0 x 91 89 88 100 x 0 90 91 x x 91 86 x x 0 0 88 x 0
PAY AND BENEFITS
My pay is fair for the work I perform 81 14 84 78 81 82 91 x x 73 81 89 100 x 0 91 81 x x 86 77 x x 0 81 x
Overall, I'm satisfied with this organization's benefits package 86 5 90 86 84 85 94 x x 73 85 95 100 x 0 93 83 x x 88 83 x x 0 87 x
I'm satisfied with the amount of vacation (or Paid Time Off) 84 7 90 91 88 75 94 x x 82 87 84 88 x 0 91 80 x x 88 86 x x 0 84 x
I'm satisfied with the sick leave policy 80 12 89 82 84 71 94 x x 73 79 89 88 x 0 83 79 x x 84 72 x x 0 80 x
I'm satisfied with the amount of health care paid for 87 4 91 94 87 82 94 x x 89 84 94 100 x 0 88 90 x x 91 81 x x 0 87 x
I'm satisfied with the dental benefits 87 1 89 90 90 83 100 x x 100 87 91 100 x 0 89 88 x x 91 85 x x 0 87 x
I'm satisfied with the vision care benefits 87 1 87 90 86 87 92 x x 100 85 91 100 x 0 93 84 x x 92 88 x x 0 87 x
I'm satisfied with the retirement plan benefits 82 11 71 88 86 75 87 x x 100 79 86 100 x 0 84 83 x x 82 89 x x 0 82 x
I'm satisfied with the life insurance benefits 87 3 86 94 90 85 84 x x 100 88 83 100 x 0 87 89 x x 90 85 x x 0 87 x
I'm satisfied with the disability benefits 86 4 85 90 90 86 80 x x 100 85 86 100 x 0 89 83 x x 90 80 x x 0 86 x
I'm satisfied with the tuition reimbursement benefits 41 33 40 48 56 31 46 x x 50 35 53 80 x 0 40 44 x x 46 27 x x 0 41 x
Pay and Benefits - AVERAGE 81 9 82 85 84 76 87 x x 85 80 86 96 x 0 84 80 x x 84 78 x x 0 81 x
OVERALL ENGAGEMENT
Overall, I am very satisfied with my employer 96 2 98 100 97 93 100 x x 100 96 100 100 x 0 100 97 x x 97 100 x x 0 96 x
Most days, I look forward to going to work 90 4 96 94 91 83 100 x x 91 89 95 100 x 0 92 93 x x 92 90 x x 0 90 x
My job provides me with a sense of meaning and purpose 90 3 96 92 91 85 100 x x 73 90 97 100 x 0 93 94 x x 93 90 x x 0 91 x
I am proud to work for this organization 96 0 98 100 100 92 100 x x 100 96 97 100 x 0 98 97 x x 96 100 x x 0 96 x
I feel this organization has created an environment where I can do my best work 90 5 93 97 88 85 97 x x 91 90 95 100 x 0 93 96 x x 94 90 x x 0 90 x
I am willing to give extra effort to help this organization succeed 98 0 97 100 94 98 100 x x 100 97 100 100 x 0 100 97 x x 99 100 x x 0 98 x
I plan to continue my career with this organization for at least two more years 90 4 96 97 91 83 100 x x 73 92 97 100 x 0 92 96 x x 95 90 x x 0 91 x
I would recommend this organization's products/services to a friend 97 1 99 100 94 97 100 x x 100 96 100 100 x 0 100 97 x x 98 100 x x 0 97 x
I would recommend working here to a friend 93 3 98 100 91 90 100 x x 100 92 100 100 x 0 98 96 x x 96 97 x x 0 93 x
Overall Engagement - AVERAGE 94 2 97 98 93 90 100 x x 92 93 98 100 x 0 96 96 x x 96 95 x x 0 93 x
SURVEY AVERAGE 91 4 94 96 91 88 96 x x 93 91 93 99 x 0 94 92 x x 94 91 x x 0 91 x
EXTRA QUESTIONS
0 0 * 0 0 0 0 x x 0 0 0 0 x 0 0 0 x x 0 0 x x 0 0 x
0 0 * 0 0 0 0 x x 0 0 0 0 x 0 0 0 x x 0 0 x x 0 0 x
0 0 * 0 0 0 0 x x 0 0 0 0 x 0 0 0 x x 0 0 x x 0 0 x
0 0 * 0 0 0 0 x x 0 0 0 0 x 0 0 0 x x 0 0 x x 0 0 x
0 0 * 0 0 0 0 x x 0 0 0 0 x 0 0 0 x x 0 0 x x 0 0 x
0 0 * 0 0 0 0 x x 0 0 0 0 x 0 0 0 x x 0 0 x x 0 0 x
0 0 * 0 0 0 0 x x 0 0 0 0 x 0 0 0 x x 0 0 x x 0 0 x
0 0 * 0 0 0 0 x x 0 0 0 0 x 0 0 0 x x 0 0 x x 0 0 x
0 0 * 0 0 0 0 x x 0 0 0 0 x 0 0 0 x x 0 0 x x 0 0 x
0 0 * 0 0 0 0 x x 0 0 0 0 x 0 0 0 x x 0 0 x x 0 0 x
Extra Questions - AVERAGE 0 0 * 0 0 0 0 x x 0 0 0 0 x 0 0 0 x x 0 0 x x 0 0 x
Numbers shown represent the percentage of respondents that answered “Agree Somewhat” or “Agree Strongly” (with exception of “% Disagreement” Column)
x - For confidentiality reasons, demographic categories with less than 5 responses are not included
* Denotes no data available in prior year

Year 2

Employee Demographic Report Year 2
OVERALL 2014 LENGTH OF SERVICE AGE GENDER ETHNIC BACKGROUND STATUS
% Agreement % Disagreement % Agreement Less than one year One year to less than two years Two years to less than five years Five years to less than ten years Ten years or more Less than 21 21 - 25 26 - 35 36 - 45 46 - 55 56 - 65 Above 65 Male Female Black or African-American Asian White or Caucasian Hispanic / Latino Native American (not Pacific Islander) Pacific Islander Bi-Racial or Multi-Racial Full-Time Part-Time
Number of responses 182 41 40 60 37 0 0 28 94 40 11 1 0 96 68 3 2 131 25 1 0 2 178 4
LEADERSHIP AND PLANNING
I understand the long-term strategy of this organization 97 0 98 100 98 93 100 0 0 100 98 95 100 x 0 97 100 x x 98 96 x 0 x 97 x
I have confidence in the leadership of this organization 97 0 98 100 95 93 100 0 0 96 99 98 82 x 0 98 97 x x 97 96 x 0 x 97 x
The leaders of this organization care about employees’ well being 97 0 98 98 98 95 100 0 0 93 99 100 91 x 0 98 99 x x 97 100 x 0 x 97 x
Senior leaders live the core values of the organization 98 0 * 100 98 95 100 0 0 96 98 100 100 x 0 99 100 x x 98 100 x 0 x 98 x
There is adequate planning of departmental objectives 92 3 95 98 88 87 100 0 0 86 95 93 91 x 0 95 91 x x 94 84 x 0 x 92 x
There is adequate follow-through of departmental objectives 93 3 95 98 88 92 97 0 0 86 96 95 91 x 0 97 93 x x 95 84 x 0 x 93 x
The leaders of this organization are open to input from employees 94 3 95 100 88 90 100 0 0 96 95 95 82 x 0 94 97 x x 97 80 x 0 x 94 x
Leadership and Planning - AVERAGE 96 1 97 99 93 92 100 0 0 93 97 96 91 x 0 97 97 x x 97 91 x 0 x 95 x
CORPORATE CULTURE AND COMMUNICATIONS
This organization's corporate communications are frequent enough 95 1 96 98 95 93 100 0 0 100 97 93 91 x 0 96 97 x x 98 84 x 0 x 95 x
This organization's corporate communications are detailed enough 95 1 96 98 90 95 97 0 0 96 95 95 91 x 0 96 96 x x 98 84 x 0 x 94 x
I have a good understanding of how this organization is doing financially 86 7 88 85 78 85 95 0 0 85 85 88 82 x 0 84 90 x x 88 71 x 0 x 85 x
I can trust what this organization tells me 96 2 96 100 95 92 100 0 0 96 98 95 91 x 0 98 97 x x 97 96 x 0 x 96 x
This organization treats me like a person, not a number 97 2 98 100 95 97 97 0 0 100 97 98 91 x 0 98 97 x x 98 96 x 0 x 97 x
This organization gives me enough recognition for work that is well done 90 5 94 95 85 85 97 0 0 89 90 95 82 x 0 95 90 x x 92 88 x 0 x 90 x
Staffing levels are adequate to provide quality products/services 86 4 93 90 85 80 92 0 0 89 85 85 91 x 0 89 85 x x 87 80 x 0 x 86 x
Quality is a top priority with this organization 96 2 97 100 93 92 100 0 0 100 96 93 91 x 0 95 99 x x 98 88 x 0 x 96 x
Safety is a top priority with this organization 97 0 98 98 98 95 100 0 0 96 99 100 91 x 0 98 99 x x 98 96 x 0 x 97 x
I believe there is a spirit of cooperation within this organization 98 0 99 100 98 95 100 0 0 100 98 100 82 x 0 98 99 x x 99 96 x 0 x 98 x
My employer enables a culture of diversity 97 1 * 100 95 97 97 0 0 100 98 95 91 x 0 98 96 x x 98 96 x 0 x 97 x
I like the people I work with at this organization 99 0 99 100 100 100 97 0 0 100 99 100 100 x 0 100 99 x x 99 100 x 0 x 99 x
At this organization, employees have fun at work 97 1 * 95 100 93 100 0 0 93 98 100 91 x 0 98 97 x x 97 96 x 0 x 97 x
I feel I can express my honest opinions without fear of negative consequences 88 6 * 90 83 83 100 0 0 89 88 90 82 x 0 92 87 x x 89 88 x 0 x 88 x
Changes that may affect me are communicated to me prior to implementation 85 8 95 93 85 77 92 0 0 93 88 78 82 x 0 88 85 x x 89 80 x 0 x 85 x
Corporate Culture and Communications - AVERAGE 93 3 96 96 92 91 98 0 0 0 95 94 94 88 x 0 0 95 94 0 x x 95 89 x 0 x 0 93 x 0
ROLE SATISFACTION
I like the type of work that I do 97 1 98 98 93 100 97 0 0 93 98 100 91 x 0 99 96 x x 98 92 x 0 x 97 x
I am given enough authority to make decisions I need to make 94 3 96 95 92 90 100 0 0 93 98 92 82 x 0 96 96 x x 97 79 x 0 x 94 x
I believe my job is secure 96 1 97 95 93 97 100 0 0 89 99 100 82 x 0 98 94 x x 97 92 x 0 x 96 x
Deadlines at this organization are realistic 94 2 97 93 92 95 97 0 0 93 96 93 91 x 0 97 93 x x 97 84 x 0 x 94 x
I feel I am valued in this organization 92 1 95 98 88 88 100 0 0 100 95 90 82 x 0 94 94 x x 95 88 x 0 x 92 x
I feel part of a team working toward a shared goal 96 1 98 100 95 92 100 0 0 100 96 100 82 x 0 98 96 x x 97 96 x 0 x 96 x
I am able to maintain a reasonable balance between work and my personal life 94 2 97 98 95 88 97 0 0 100 95 93 82 x 0 93 97 x x 95 92 x 0 x 94 x
My job makes good use of my skills and abilities 93 4 96 100 90 85 100 0 0 96 95 93 82 x 0 95 94 x x 96 84 x 0 x 93 x
I have a clear understanding of my job role 96 1 98 95 95 93 100 0 0 96 97 93 91 x 0 96 96 x x 98 84 x 0 x 96 x
I understand the importance of my role to the success of the organization 98 0 97 100 98 97 100 0 0 100 98 100 91 x 0 99 99 x x 100 96 x 0 x 98 x
Most days, I feel I have made progress at work 98 1 * 100 98 97 100 0 0 100 99 100 91 x 0 100 97 x x 99 96 x 0 x 98 x
Role Satisfaction - AVERAGE 95 1 97 97 93 93 99 0 0 96 97 96 86 x 0 97 95 x x 97 89 x 0 x 0 95 x 0
WORK ENVIRONMENT
My physical working conditions are good 98 1 99 100 100 95 100 0 0 100 99 100 100 x 0 99 100 x x 98 100 x 0 x 98 x
My general work area is adequately heated/cooled 98 1 99 98 98 97 100 0 0 96 100 97 100 x 0 99 100 x x 98 96 x 0 x 98 x
There is adequate noise control to allow me to focus on my work 96 3 98 98 90 97 100 0 0 96 97 95 100 x 0 98 95 x x 98 92 x 0 x 96 x
My workspace has adequate privacy for me to do my job 96 3 * 95 93 95 100 0 0 93 96 95 100 x 0 99 91 x x 95 96 x 0 x 95 x
I feel physically safe in my work environment 100 0 100 100 100 100 100 0 0 100 100 100 100 x 0 100 100 x x 100 100 x 0 x 100 x
Work Environment - AVERAGE 98 1 99 98 96 97 100 0 0 97 98 97 100 x 0 99 97 x x 98 97 x 0 x 0 97 x 0
RELATIONSHIP WITH SUPERVISOR
My supervisor treats me fairly 98 1 98 98 98 97 100 0 0 96 98 100 100 x 0 100 96 x x 97 100 x 0 x 98 x
My supervisor treats me with respect 97 1 98 98 98 95 100 0 0 96 98 100 90 x 0 99 96 x x 96 100 x 0 x 97 x
My supervisor handles my work-related issues satisfactorily 96 1 97 98 93 93 100 0 0 96 97 98 82 x 0 98 96 x x 97 88 x 0 x 96 x
My supervisor handles my personal issues satisfactorily 97 0 98 98 95 97 100 0 0 93 99 98 91 x 0 98 96 x x 98 92 x 0 x 97 x
My supervisor acknowledges when I do my work well 94 3 96 98 93 88 100 0 0 100 94 93 91 x 0 95 96 x x 95 92 x 0 x 94 x
My supervisor tells me when my work needs improvement 97 1 98 98 95 95 100 0 0 93 99 93 100 x 0 98 99 x x 98 92 x 0 x 97 x
My supervisor is open to hearing my opinion or feedback 96 3 97 98 98 90 100 0 0 93 98 98 82 x 0 97 97 x x 96 92 x 0 x 96 x
My supervisor helps me develop to my fullest potential 91 4 94 95 90 85 100 0 0 89 93 98 82 x 0 96 90 x x 95 80 x 0 x 91 x
I feel I can trust what my supervisor tells me 93 2 94 98 88 90 100 0 0 93 95 95 82 x 0 95 94 x x 95 80 x 0 x 93 x
Relationship with Supervisor - AVERAGE 95 2 97 97 94 92 100 0 0 94 97 97 89 x 0 97 95 x x 96 91 x 0 x 0 95 x 0
Numbers shown represent the percentage of respondents that answered “Agree Somewhat” or “Agree Strongly” (with exception of “% Disagreement” Column) A project of Texas Monthly, the Texas Association of Business (TAB), Texas SHRM and Best Companies Group.
x - For confidentiality reasons, demographic categories with less than 5 responses are not included
* Denotes no data available in 2014
TRAINING, DEVELOPMENT AND RESOURCES
This organization provided as much initial training as I needed 94 2 92 98 98 90 92 0 0 100 94 93 100 x 0 95 99 x x 98 84 x 0 x 94 x
This organization provides as much ongoing training as I need 92 3 88 100 98 83 92 0 0 100 88 98 100 x 0 96 90 x x 94 92 x 0 x 92 x
This organization provides the technology, equipment and resources I need to do my job well 99 1 * 100 100 98 97 0 0 100 98 100 100 x 0 99 99 x x 99 100 x 0 x 99 x
The computer or other hardware I use to do my job is dependable 98 1 * 100 98 97 100 0 0 100 98 100 100 x 0 100 97 x x 98 100 x 0 x 98 x
The software and program applications I use to do my job are adequate 96 2 * 95 95 95 97 0 0 100 95 93 100 x 0 96 96 x x 96 92 x 0 x 96 x
Technology issues are resolved in a timely manner 97 0 * 98 95 95 100 0 0 100 96 98 100 x 0 98 97 x x 96 96 x 0 x 97 x
Technology issues affecting my work are communicated to me in a timely manner 97 1 * 98 95 97 100 0 0 100 97 98 100 x 0 99 97 x x 97 96 x 0 x 97 x
I understand what is expected for career advancement 90 3 * 93 90 87 94 0 0 93 90 92 82 x 0 91 91 x x 89 96 x 0 x 90 x
I am encouraged to explore growth or advancement opportunities within the organization 89 4 * 95 93 80 92 0 0 96 89 85 91 x 0 89 91 x x 89 96 x 0 x 89 x
There is room for me to advance at this organization 88 7 89 95 85 85 89 0 0 89 90 85 82 x 0 88 90 x x 88 88 x 0 x 88 x
I trust that if I do good work, I will be considered for a promotion 89 5 90 90 88 85 94 0 0 82 93 90 82 x 0 92 88 x x 89 88 x 0 x 89 x
Training, Development and Resources - AVERAGE 94 3 90 96 94 90 95 0 0 0 96 93 94 94 x 0 95 94 x x 94 93 x 0 x 0 93 x 0
PAY AND BENEFITS
My pay is fair for the work I perform 84 9 86 85 75 83 95 0 0 82 85 83 100 x 0 86 85 x x 86 76 x 0 x 84 x
Overall, I'm satisfied with this organization's benefits package 90 2 91 93 88 88 92 0 0 93 92 82 91 x 0 92 89 x x 90 88 x 0 x 90 x
I'm satisfied with the amount of vacation (or Paid Time Off) 90 5 91 98 85 85 95 0 0 93 93 83 91 x 0 92 90 x x 89 96 x 0 x 89 x
I'm satisfied with the sick leave policy 89 4 89 95 85 83 94 0 0 89 86 98 100 x 0 95 87 x x 90 96 x 0 x 88 x
I'm satisfied with the amount of health care paid for 91 5 94 95 87 93 89 0 0 92 92 89 100 x 0 95 89 x x 91 91 x 0 x 91 x
I'm satisfied with the dental benefits 89 2 96 92 81 91 94 0 0 82 91 91 100 x 0 92 90 x x 90 86 x 0 x 89 x
I'm satisfied with the vision care benefits 87 2 95 89 80 89 90 0 0 81 89 84 100 x 0 91 83 x x 86 86 x 0 x 87 x
I'm satisfied with the retirement plan benefits 71 14 75 78 68 66 76 0 0 71 76 65 73 x 0 72 77 x x 70 78 x 0 x 71 x
I'm satisfied with the life insurance benefits 86 1 92 86 79 88 88 0 0 78 88 89 90 x 0 88 88 x x 86 86 x 0 x 86 x
I'm satisfied with the disability benefits 85 2 90 92 72 84 92 0 0 78 89 83 80 x 0 87 87 x x 84 86 x 0 x 85 x
I'm satisfied with the tuition reimbursement benefits 40 29 53 68 33 23 36 0 0 56 43 22 40 x 0 40 46 x x 39 43 x 0 x 39 x
Pay and Benefits - AVERAGE 82 7 87 88 76 79 85 0 0 81 84 79 88 x 0 84 83 x x 82 83 x 0 x 82 x
OVERALL ENGAGEMENT
Overall, I am very satisfied with my employer 98 0 96 100 98 97 100 0 0 96 99 100 100 x 0 100 100 x x 98 100 x 0 x 98 x
Most days, I look forward to going to work 96 1 * 98 93 95 100 0 0 93 98 100 91 x 0 99 96 x x 97 96 x 0 x 96 x
My job provides me with a sense of meaning and purpose 96 1 * 100 93 93 100 0 0 96 98 98 91 x 0 97 97 x x 98 88 x 0 x 96 x
I am proud to work for this organization 98 0 * 100 93 98 100 0 0 100 98 100 91 x 0 99 97 x x 98 92 x 0 x 98 x
I feel this organization has created an environment where I can do my best work 93 2 * 98 88 90 100 0 0 93 94 98 82 x 0 97 91 x x 94 92 x 0 x 93 x
I am willing to give extra effort to help this organization succeed 97 0 100 100 95 93 100 0 0 100 98 98 82 x 0 96 99 x x 98 92 x 0 x 97 x
I plan to continue my career with this organization for at least two more years 96 2 97 95 93 95 100 0 0 93 97 95 91 x 0 97 93 x x 97 88 x 0 x 95 x
I would recommend this organization's products/services to a friend 99 0 99 100 100 98 100 0 0 100 99 100 100 x 0 100 100 x x 100 100 x 0 x 99 x
I would recommend working here to a friend 98 1 98 100 95 98 100 0 0 100 98 100 91 x 0 100 97 x x 99 96 x 0 x 98 x
Overall Engagement - AVERAGE 97 1 98 99 94 95 100 0 0 97 98 99 91 x 0 98 97 x x 98 94 x 0 x 97 x
SURVEY AVERAGE 94 2 95 96 91 91 97 0 0 94 95 94 91 x 0 95 94 x x 95 91 x 0 x 94 x
EXTRA QUESTIONS
0 0 * 0 0 0 0 0 0 0 0 0 0 x 0 0 0 x x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 0 0 0 0 0 x 0 0 0 x x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 0 0 0 0 0 x 0 0 0 x x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 0 0 0 0 0 x 0 0 0 x x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 0 0 0 0 0 x 0 0 0 x x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 0 0 0 0 0 x 0 0 0 x x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 0 0 0 0 0 x 0 0 0 x x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 0 0 0 0 0 x 0 0 0 x x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 0 0 0 0 0 x 0 0 0 x x 0 0 x 0 x 0 x
0 0 * 0 0 0 0 0 0 0 0 0 0 x 0 0 0 x x 0 0 x 0 x 0 x
Extra Questions - AVERAGE 0 0 * 0 0 0 0 0 0 0 0 0 0 x 0 0 0 x x 0 0 x 0 x 0 x
Numbers shown represent the percentage of respondents that answered “Agree Somewhat” or “Agree Strongly” (with exception of “% Disagreement” Column)
x - For confidentiality reasons, demographic categories with less than 5 responses are not included
* Denotes no data available in prior year

&P Copyright Best Companies Group 2014

Year 1

Employee Demographic Report Year 1
OVERALL 2013 LENGTH OF SERVICE AGE ETHNIC BACKGROUND STATUS
% Agreement % Disagreement % Agreement Less than 1 year 1 to less than 2 years 2 to less than 5 years 5 to less than 10 years 10 or more years Younger than 21 21 - 25 26 - 35 36 - 45 46 - 55 56 - 65 Above 65 Male Female Black or African - American Asian White or Caucasian Hispanic or Latino Native American Pacific Islander Bi-Racial or Multi-Racial Full-Time Part-Time
Number of responses 188 55 57 43 28 0 1 25 100 42 6 2 0 88 81 3 2 126 28 0 0 3 185 3
LEADERSHIP AND PLANNING
I understand the long-term strategy of this organization 98 1 99 100 98 95 100 0 x 100 99 98 100 x 0 99 100 x x 99 100 0 0 x 98 x
I have confidence in the leadership of this organization 98 1 99 100 98 95 100 0 x 96 100 98 100 x 0 100 99 x x 100 96 0 0 x 98 x
The leaders of this organization care about employees’ well being 98 1 98 100 95 100 100 0 x 100 98 100 100 x 0 99 99 x x 98 100 0 0 x 98 x
There is adequate planning of corporate objectives 96 1 98 96 96 91 100 0 x 88 98 95 100 x 0 99 94 x x 97 96 0 0 x 96 x
There is adequate follow-through of corporate objectives 95 1 98 98 96 91 96 0 x 96 97 93 100 x 0 97 96 x x 98 96 0 0 x 95 x
There is adequate planning of departmental objectives 95 2 97 98 93 95 100 0 x 92 99 98 100 x 0 100 96 x x 98 93 0 0 x 95 x
There is adequate follow-through of departmental objectives 95 1 98 100 95 93 96 0 x 100 97 95 100 x 0 98 98 x x 98 93 0 0 x 95 x
The leaders of this organization are open to input from employees 95 3 97 96 95 91 100 0 x 88 97 95 100 x 0 98 95 x x 98 96 0 0 x 95 x
Leadership and Planning - AVERAGE 96 1 98 99 96 94 99 0 x 95 98 96 100 x 0 99 97 x x 98 96 0 0 x 96 x
CORPORATE CULTURE AND COMMUNICATIONS
This organization's corporate communications are frequent enough 96 2 99 100 96 91 100 0 x 100 96 98 100 x 0 99 98 x x 98 100 0 0 x 96 x
This organization's corporate communications are detailed enough 96 2 98 100 95 91 100 0 x 100 97 95 100 x 0 98 98 x x 98 96 0 0 x 96 x
I have a good understanding of how this organization is doing financially 88 4 93 96 86 81 96 0 x 88 91 90 100 x 0 95 89 x x 94 89 0 0 x 89 x
I can trust what this organization tells me 96 1 99 100 89 95 100 0 x 100 96 95 100 x 0 99 96 x x 97 96 0 0 x 96 x
This organization treats me like a person, not a number 98 1 97 100 95 98 100 0 x 100 99 98 100 x 0 100 100 x x 99 100 0 0 x 98 x
This organization gives me enough recognition for work that is well done 94 2 96 98 93 88 96 0 x 96 96 93 100 x 0 97 96 x x 95 96 0 0 x 94 x
Staffing levels are adequate to provide quality products/services 93 3 95 98 88 91 96 0 x 92 92 95 100 x 0 97 91 x x 94 89 0 0 x 92 x
Quality is a top priority with this organization 97 0 99 100 96 93 96 0 x 96 97 98 100 x 0 99 96 x x 98 96 0 0 x 97 x
Safety is a top priority with this organization 98 1 96 98 96 98 100 0 x 96 99 98 100 x 0 100 98 x x 99 100 0 0 x 98 x
I believe there is a spirit of cooperation within this organization 99 1 99 100 96 100 100 0 x 100 100 100 100 x 0 100 100 x x 100 100 0 0 x 99 x
Employees are treated fairly here, regardless of race, gender, religion or sexual orientation 99 1 99 100 98 98 100 0 x 100 100 98 100 x 0 99 100 x x 99 100 0 0 x 99 x
I like the people I work with at this organization 99 0 98 100 98 100 100 0 x 100 100 100 100 x 0 100 100 x x 100 100 0 0 x 99 x
Changes that may affect me are communicated to me prior to implementation 95 3 93 96 93 93 96 0 x 88 97 95 100 x 0 98 94 x x 96 96 0 0 x 95 x
Corporate Culture and Communications - AVERAGE 96 1 97 99 94 94 99 0 0 x 97 97 96 100 x 0 0 98 97 0 x x 97 97 0 0 x 0 96 x 0
ROLE SATISFACTION
I like the type of work that I do 98 1 96 96 96 100 100 0 x 92 100 100 100 x 0 100 98 x x 99 100 0 0 x 98 x
I am given enough authority to make decisions I need to make 96 3 98 96 98 93 100 0 x 88 98 98 100 x 0 100 95 x x 99 93 0 0 x 96 x
I believe my job is secure 97 1 99 96 95 98 100 0 x 96 98 98 100 x 0 99 98 x x 98 100 0 0 x 97 x
Deadlines at this organization are realistic 97 1 98 98 98 95 96 0 x 92 99 98 100 x 0 99 97 x x 99 93 0 0 x 97 x
I feel I am valued in this organization 95 3 96 98 93 91 100 0 x 92 97 95 100 x 0 99 95 x x 97 93 0 0 x 95 x
I feel part of a team working toward a shared goal 98 0 99 98 98 95 100 0 x 100 99 95 100 x 0 98 100 x x 98 100 0 0 x 98 x
I am able to maintain a reasonable balance between work and my personal life 97 2 95 98 96 93 100 0 x 100 96 95 100 x 0 97 98 x x 97 96 0 0 x 97 x
My job makes good use of my skills and abilities 96 3 97 96 93 98 100 0 x 92 99 98 100 x 0 100 96 x x 98 100 0 0 x 96 x
I have a clear understanding of my job role 98 1 99 98 98 98 100 0 x 96 98 100 100 x 0 99 98 x x 98 96 0 0 x 98 x
I understand the importance of my role to the success of the organization 97 1 99 96 98 95 100 0 x 88 100 98 100 x 0 99 96 x x 98 96 0 0 x 97 x
Role Satisfaction - AVERAGE 97 1 98 97 96 96 100 0 x 94 98 97 100 x 0 99 97 x x 98 97 0 0 x 0 97 x 0
WORK ENVIRONMENT
My physical working conditions are good 99 0 98 100 96 100 100 0 x 100 98 100 100 x 0 100 99 x x 99 100 0 0 x 99 x
My general work area is adequately lit 99 0 99 100 98 100 100 0 x 100 99 100 100 x 0 100 99 x x 99 100 0 0 x 99 x
My general work area is adequately heated/cooled 99 1 100 100 96 100 100 0 x 100 100 95 100 x 0 99 99 x x 98 100 0 0 x 99 x
My general work area is adequately clean 99 1 99 100 96 100 100 0 x 100 99 98 100 x 0 100 98 x x 98 100 0 0 x 99 x
There is adequate noise control to allow me to focus on my work 98 1 99 98 96 98 100 0 x 96 99 100 100 x 0 100 99 x x 100 100 0 0 x 98 x
I feel physically safe in my work environment 100 0 100 100 100 100 100 0 x 100 100 100 100 x 0 100 100 x x 100 100 0 0 x 100 x
Work Environment - AVERAGE 99 0 99 100 97 100 100 0 x 99 99 99 100 x 0 100 99 x x 99 100 0 0 x 0 99 x 0
RELATIONSHIP WITH SUPERVISOR
My supervisor treats me fairly 98 1 98 100 96 98 100 0 x 100 100 100 83 x 0 99 100 x x 99 100 0 0 x 98 x
My supervisor treats me with respect 98 1 98 100 96 98 100 0 x 100 99 100 83 x 0 99 99 x x 98 100 0 0 x 98 x
My supervisor handles my work-related issues satisfactorily 97 2 96 100 95 93 100 0 x 100 97 98 83 x 0 98 98 x x 98 96 0 0 x 97 x
My supervisor handles my personal issues satisfactorily 98 0 98 100 96 98 100 0 x 100 99 100 80 x 0 99 99 x x 98 100 0 0 x 98 x
My supervisor acknowledges when I do my work well 96 1 98 96 93 98 100 0 x 96 97 98 100 x 0 98 98 x x 97 100 0 0 x 96 x
My supervisor tells me when my work needs improvement 98 1 100 98 96 98 100 0 x 96 99 98 100 x 0 100 98 x x 99 100 0 0 x 98 x
My supervisor is open to hearing my opinion or feedback 97 1 98 100 96 93 100 0 x 100 99 95 83 x 0 98 99 x x 98 100 0 0 x 97 x
My supervisor helps me develop to my fullest potential 94 4 96 95 95 90 100 0 x 92 95 98 83 x 0 95 95 x x 96 96 0 0 x 94 x
I feel I can trust what my supervisor tells me 94 2 96 95 91 93 96 0 x 96 95 95 83 x 0 93 96 x x 94 96 0 0 x 93 x
Relationship with Supervisor - AVERAGE 97 1 98 98 95 95 100 0 x 98 98 98 87 x 0 98 98 x x 97 99 0 0 x 0 97 x 0
Numbers shown represent the percentage of respondents that answered “Agree Somewhat” or “Agree Strongly” (with exception of “% Disagreement” Column) A project of Texas Monthly, the Texas Association of Business (TAB), Texas SHRM and Best Companies Group.
x -  For confidentiality reasons, demographic categories with less than 5 responses are not included
* Denotes no data available in 2013
TRAINING AND DEVELOPMENT
This organization provided as much initial training as I needed 92 3 92 96 91 91 96 0 x 92 95 90 83 x 0 95 91 x x 95 88 0 0 x 92 x
This organization provides as much ongoing training as I need 88 5 92 96 84 88 89 0 x 92 88 90 83 x 0 95 86 x x 93 86 0 0 x 88 x
This organization provides the technology, equipment and resources I need to do my job well 97 2 96 98 96 98 96 0 x 100 97 95 100 x 0 100 96 x x 98 96 0 0 x 97 x
My company clearly tells me what is expected for advancement 89 7 93 92 84 88 93 0 x 88 90 89 83 x 0 92 89 x x 91 93 0 0 x 89 x
I understand what is expected for career advancement 92 4 95 94 89 88 100 0 x 88 95 92 83 x 0 94 94 x x 95 93 0 0 x 92 x
This organization provides training or experiences to help me explore other opportunities within the company 81 10 89 90 74 76 93 0 x 76 83 87 80 x 0 88 80 x x 85 81 0 0 x 81 x
There is room for me to advance at this organization 89 4 91 96 91 79 89 0 x 92 92 85 83 x 0 90 93 x x 91 89 0 0 x 89 x
I trust that if I do good work, my company may increase my pay 87 7 88 94 87 79 89 0 x 88 90 89 80 x 0 87 96 x x 92 93 0 0 x 86 x
I trust that if I do good work, I will be considered for a promotion 90 3 92 98 91 86 89 0 x 92 95 90 83 x 0 93 96 x x 96 93 0 0 x 90 x
Training, Development and Resources - AVERAGE 89 5 92 95 88 86 93 0 0 x 90 92 90 84 x 0 0 93 91 x x 93 90 0 0 x 0 89 x 0
PAY AND BENEFITS
My pay is fair for the work I perform 86 5 91 91 81 88 86 0 x 75 89 86 83 x 0 92 84 x x 88 82 0 0 x 85 x
Overall, I'm satisfied with this organization's benefits package 91 3 91 96 98 79 93 0 x 96 91 90 83 x 0 93 92 x x 93 93 0 0 x 91 x
I'm satisfied with the amount of vacation (or Paid Time Off) 91 6 87 95 88 91 89 0 x 92 90 95 83 x 0 92 89 x x 90 89 0 0 x 91 x
I'm satisfied with the sick leave policy 89 6 82 94 89 80 88 0 x 80 87 98 83 x 0 90 86 x x 87 93 0 0 x 89 x
I'm satisfied with the amount of health care paid for 94 2 90 96 94 93 96 0 x 96 96 95 75 x 0 96 93 x x 96 92 0 0 x 94 x
I'm satisfied with the dental benefits 96 1 90 100 92 97 96 0 x 100 98 97 75 x 0 96 99 x x 96 100 0 0 x 96 x
I'm satisfied with the vision care benefits 95 0 91 100 94 92 96 0 x 100 98 95 75 x 0 96 97 x x 95 100 0 0 x 95 x
I'm satisfied with the 401k or 403b plan 70 12 75 72 69 69 79 0 x 57 76 71 67 x 0 72 72 x x 74 65 0 0 x 71 x
I'm satisfied with the retirement plan benefits 75 11 73 82 79 68 75 0 x 73 78 79 60 x 0 77 79 x x 77 83 0 0 x 75 x
I'm satisfied with the life insurance benefits 92 1 92 98 91 85 93 0 x 96 93 90 75 x 0 94 91 x x 92 96 0 0 x 91 x
I'm satisfied with the disability benefits 90 1 87 92 93 85 96 0 x 86 94 93 75 x 0 95 89 x x 91 100 0 0 x 90 x
I'm satisfied with the tuition reimbursement benefits 53 26 58 81 39 40 42 0 x 33 58 62 67 x 0 58 51 x x 59 25 0 0 x 53 x
Pay and Benefits - AVERAGE 85 6 84 91 84 81 86 0 x 82 87 88 75 x 0 88 85 x x 87 85 0 0 x 85 x
OVERALL ENGAGEMENT
Overall, I am very satisfied with my employer 96 1 94 98 95 95 100 0 x 100 96 95 100 x 0 98 98 x x 97 100 0 0 x 96 x
I am willing to give extra effort to help this organization succeed 100 0 98 100 100 100 100 0 x 100 100 100 100 x 0 100 100 x x 100 100 0 0 x 100 x
I plan to continue my career with this organization for at least two more years 97 1 94 96 95 98 100 0 x 92 98 98 100 x 0 99 96 x x 98 100 0 0 x 97 x
I would recommend this organization's products/services to a friend 99 0 99 100 98 100 100 0 x 100 100 100 100 x 0 100 100 x x 100 100 0 0 x 99 x
I would recommend working here to a friend 98 1 96 100 96 98 100 0 x 100 99 100 83 x 0 99 99 x x 98 100 0 0 x 98 x
Overall Engagement - AVERAGE 98 1 96 99 97 98 100 0 x 98 99 99 97 x 0 99 99 x x 99 100 0 0 x 98 x
SURVEY AVERAGE 95 2 95 97 93 93 97 0 x 94 96 95 93 x 0 97 95 x x 96 95 0 0 x 95 x
Numbers shown represent the percentage of respondents that answered “Agree Somewhat” or “Agree Strongly” (with exception of “% Disagreement” Column)
x -  For confidentiality reasons, demographic categories with less than 5 responses are not included
* Denotes no data available in prior year

Data

Table Overall
BEST COMPANIES GROUP - EMPLOYEE SATISFACTION SURVEY
Employee
O VERALL DEP ARTMEN T DEP ARTMEN T
% LENGTH OF SERVICE AGE GENDER ETHNIC BACKGROUND STATUS JOB ROLE JOB DESCRIPTION LOCATION
CO. % PRIOR DIS- ----- ------ ------ ------ ------ ----- ------ ------ ------ ------ ------ ----- ----- ------ ----- ------ ------ ------ ------ ------ ----- ----- ------ - ----- ------ ------ ------ ------ ------ ------ ------ ------ ------ ----- ------ ------ ------ ------ ------ ------ ------ ------ ------ ----- ------ ------ ------ ------ ------ ------ ------ ------ ------ ----- ----- ------ ------ ------ ------ ------ ------ ------ ------ ------ ------ ------ ----- ------ ------ ------ ------ ------ ------ ----- ------ ------ ------ ------ ------ ----- ------ ------ ------ ----- ----- ------ ------ ------ ------ ------ ------ ------ ------ ------ ------ ------ ----- ------
TOTAL AGREE YEAR AGREE Less than one year One year to less than two years Two years to less than five years Five years to less than ten years Ten years or more Less than 21 21 - 25 26 - 35 36 - 45 46 - 55 56 - 65 Above 65 Male Female Black or African-American Asian White or Caucasian Hispanic / Latino Native American (not Pacific Islander) Pacific Islander Bi-Racial or Multi-Racial Full-Time Part-Time ACP CRS ASC Regional Support Clinical Operations Practice Operations Patient Advocacy Team Client Financial Services Business Development Clinical Development Team Finance / Admin / IT Human Resources Marketing Other
----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- -----
BASE=THOSE ANSWERING 182 179 0 41 40 60 37 0 0 28 94 40 11 1 0 96 68 3 2 131 25 1 0 2 178 4 79 42 41 20 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 83 14 11 5 10 6 7 4 3 39 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 3 4 5 6 7 8 9 10 11 12 13 14 15
LEADERSHIP AND PLANNING
Q2A 100% 97% 98% 0% 100% 98% 93% 100% 100% 98% 95% 100% 97% 100% 98% 96% 97% 96% 100% 95% 100% 99% 86% 91% 100% 100% 100% 86% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q2B 100% 97% 98% 0% 100% 95% 93% 100% 96% 99% 98% 82% 98% 97% 97% 96% 97% 97% 100% 93% 95% 99% 93% 91% 100% 100% 100% 86% 95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q2C 100% 97% 98% 0% 98% 98% 95% 100% 93% 99% 100% 91% 98% 99% 97% 100% 97% 96% 100% 98% 95% 99% 93% 100% 100% 100% 100% 100% 95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q2D 100% 98% 0% 100% 98% 95% 100% 96% 98% 100% 100% 99% 100% 98% 100% 98% 96% 100% 100% 95% 99% 93% 100% 100% 100% 100% 100% 95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q2E 100% 92% 95% 3% 98% 88% 87% 100% 86% 95% 93% 91% 95% 91% 94% 84% 92% 96% 100% 76% 95% 99% 86% 64% 60% 90% 83% 86% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q2F 100% 93% 95% 3% 98% 88% 92% 97% 86% 96% 95% 91% 97% 93% 95% 84% 93% 96% 100% 83% 90% 98% 93% 73% 60% 90% 100% 100% 95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q2G 100% 94% 95% 3% 100% 88% 90% 100% 96% 95% 95% 82% 94% 97% 97% 80% 94% 95% 95% 88% 100% 95% 93% 82% 80% 100% 100% 86% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
LEADERSHIP AND PLANNING AVERAGE
CORPORATE CULTURE AND COMMUNICATION
Q3A 100% 95% 96% 1% 98% 95% 93% 100% 100% 97% 93% 91% 96% 97% 98% 84% 95% 99% 98% 83% 100% 98% 100% 91% 80% 100% 100% 71% 95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q3B 100% 95% 96% 1% 98% 90% 95% 97% 96% 95% 95% 91% 96% 96% 98% 84% 94% 97% 98% 85% 95% 96% 100% 91% 80% 100% 100% 86% 92% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q3C 101% 86% 88% 7% 85% 78% 85% 95% 85% 85% 88% 82% 84% 90% 88% 71% 85% 90% 85% 75% 90% 88% 71% 70% 80% 100% 100% 71% 89% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q3D 100% 96% 96% 2% 100% 95% 92% 100% 96% 98% 95% 91% 98% 97% 97% 96% 96% 96% 100% 93% 95% 99% 86% 91% 100% 100% 100% 86% 95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q3E 100% 97% 98% 2% 100% 95% 97% 97% 100% 97% 98% 91% 98% 97% 98% 96% 97% 95% 98% 98% 100% 95% 93% 91% 100% 100% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q3F 100% 90% 94% 5% 95% 85% 85% 97% 89% 90% 95% 82% 95% 90% 92% 88% 90% 91% 93% 83% 95% 93% 93% 73% 100% 100% 100% 71% 87% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q3G 100% 86% 93% 4% 90% 85% 80% 92% 89% 85% 85% 91% 89% 85% 87% 80% 86% 89% 90% 76% 90% 86% 93% 82% 80% 90% 83% 71% 92% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q3H 100% 96% 97% 2% 100% 93% 92% 100% 100% 96% 93% 91% 95% 99% 98% 88% 96% 95% 100% 90% 100% 98% 93% 82% 80% 100% 100% 86% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q3I 102% 97% 98% 0% 98% 98% 95% 100% 96% 99% 100% 91% 98% 99% 98% 96% 97% 96% 100% 97% 95% 98% 93% 91% 100% 100% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q3J 100% 98% 99% 0% 100% 98% 95% 100% 100% 98% 100% 82% 98% 99% 99% 96% 98% 96% 100% 98% 100% 98% 100% 91% 100% 100% 100% 100% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q3K 101% 97% 1% 100% 95% 97% 97% 100% 98% 95% 91% 98% 96% 98% 96% 97% 97% 98% 95% 100% 98% 93% 91% 100% 100% 100% 100% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q3L 100% 99% 99% 0% 100% 100% 100% 97% 100% 99% 100% 100% 100% 99% 99% 100% 99% 100% 98% 100% 100% 99% 100% 100% 100% 100% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q3M 100% 97% 1% 95% 100% 93% 100% 93% 98% 100% 91% 98% 97% 97% 96% 97% 96% 100% 98% 90% 98% 93% 91% 100% 90% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q3N 100% 88% 6% 90% 83% 83% 100% 89% 88% 90% 82% 92% 87% 89% 88% 88% 90% 88% 83% 95% 92% 79% 73% 80% 90% 100% 86% 90% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q3O 100% 85% 95% 8% 93% 85% 77% 92% 93% 88% 78% 82% 88% 85% 89% 80% 85% 84% 93% 83% 80% 86% 93% 82% 100% 70% 100% 71% 90% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
CULTURE AND COMMUNICATION AVERAGE
ROLE SATISFACTION
Q4A 100% 97% 98% 1% 98% 93% 100% 97% 93% 98% 100% 91% 99% 96% 98% 92% 97% 100% 100% 93% 90% 100% 100% 82% 100% 100% 100% 100% 95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q4B 101% 94% 96% 3% 95% 92% 90% 100% 93% 98% 92% 82% 96% 96% 97% 79% 94% 99% 95% 85% 89% 98% 93% 82% 80% 90% 100% 71% 95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q4C 100% 96% 97% 1% 95% 93% 97% 100% 89% 99% 100% 82% 98% 94% 97% 92% 96% 99% 95% 93% 95% 98% 100% 82% 100% 100% 100% 100% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q4D 101% 94% 97% 2% 93% 92% 95% 97% 93% 96% 93% 91% 97% 93% 97% 84% 94% 99% 98% 83% 95% 98% 100% 91% 80% 100% 100% 71% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q4E 100% 92% 95% 1% 98% 88% 88% 100% 100% 95% 90% 82% 94% 94% 95% 88% 92% 92% 93% 88% 100% 92% 86% 82% 100% 100% 100% 71% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q4F 100% 96% 98% 1% 100% 95% 92% 100% 100% 96% 100% 82% 98% 96% 97% 96% 96% 95% 100% 93% 100% 96% 93% 91% 100% 100% 83% 100% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q4G 100% 94% 97% 2% 98% 95% 88% 97% 100% 95% 93% 82% 93% 97% 95% 92% 94% 91% 98% 95% 95% 93% 86% 91% 100% 90% 100% 86% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q4H 100% 93% 96% 4% 100% 90% 85% 100% 96% 95% 93% 82% 95% 94% 96% 84% 93% 97% 88% 85% 100% 94% 100% 82% 60% 100% 100% 86% 92% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q4I 100% 96% 98% 1% 95% 95% 93% 100% 96% 97% 93% 91% 96% 96% 98% 84% 96% 99% 100% 88% 90% 100% 100% 82% 80% 90% 100% 71% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q4J 100% 98% 97% 0% 100% 98% 97% 100% 100% 98% 100% 91% 99% 99% 100% 96% 98% 97% 100% 98% 100% 99% 100% 91% 100% 100% 100% 100% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q4K 100% 98% 1% 100% 98% 97% 100% 100% 99% 100% 91% 100% 97% 99% 96% 98% 100% 95% 98% 100% 99% 100% 91% 100% 100% 100% 100% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
ROLE SATISFACTION AVERAGE
WORK ENVIRONMENT
Q5A 102% 98% 99% 1% 100% 100% 95% 100% 100% 99% 100% 100% 99% 100% 98% 100% 98% 99% 95% 100% 100% 98% 92% 100% 100% 100% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q5B 102% 98% 99% 1% 98% 98% 97% 100% 96% 100% 97% 100% 99% 100% 98% 96% 98% 99% 98% 98% 94% 99% 92% 100% 100% 100% 100% 86% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q5C 103% 96% 98% 3% 98% 90% 97% 100% 96% 97% 95% 100% 98% 95% 98% 92% 96% 99% 95% 93% 94% 96% 100% 91% 100% 100% 100% 86% 95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q5D 102% 96% 3% 95% 93% 95% 100% 93% 96% 95% 100% 99% 91% 95% 96% 95% 100% 93% 90% 94% 96% 100% 100% 100% 100% 83% 86% 95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q5E 102% 100% 100% 0% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
WORK ENVIRONMENT AVERAGE
RELATIONSHIP WITH SUPERVISOR
Q6A 100% 98% 98% 1% 98% 98% 97% 100% 96% 98% 100% 100% 100% 96% 97% 100% 98% 99% 98% 98% 95% 99% 93% 100% 80% 90% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q6B 101% 97% 98% 1% 98% 98% 95% 100% 96% 98% 100% 90% 99% 96% 96% 100% 97% 97% 98% 98% 95% 98% 93% 100% 80% 90% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q6C 100% 96% 97% 1% 98% 93% 93% 100% 96% 97% 98% 82% 98% 96% 97% 88% 96% 96% 98% 90% 100% 96% 93% 82% 60% 100% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q6D 101% 97% 98% 0% 98% 95% 97% 100% 93% 99% 98% 91% 98% 96% 98% 92% 97% 99% 100% 93% 95% 100% 93% 91% 60% 90% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q6E 100% 94% 96% 3% 98% 93% 88% 100% 100% 94% 93% 91% 95% 96% 95% 92% 94% 92% 98% 93% 95% 94% 86% 91% 100% 90% 100% 86% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q6F 100% 97% 98% 1% 98% 95% 95% 100% 93% 99% 93% 100% 98% 99% 98% 92% 97% 97% 100% 95% 90% 99% 93% 100% 80% 100% 100% 100% 95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q6G 100% 96% 97% 3% 98% 98% 90% 100% 93% 98% 98% 82% 97% 97% 96% 92% 96% 95% 100% 93% 95% 96% 93% 100% 40% 90% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q6H 100% 91% 94% 4% 95% 90% 85% 100% 89% 93% 98% 82% 96% 90% 95% 80% 91% 95% 90% 83% 95% 95% 79% 82% 40% 90% 100% 100% 92% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q6I 100% 93% 94% 2% 98% 88% 90% 100% 93% 95% 95% 82% 95% 94% 95% 80% 93% 95% 95% 88% 95% 95% 86% 82% 40% 90% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
RELATIONSHIP WITH SUPERVISOR AVERAGE
TRAINING AND EDUCATION
Q7A 101% 94% 92% 2% 98% 98% 90% 92% 100% 94% 93% 100% 95% 99% 98% 84% 94% 95% 98% 88% 95% 96% 93% 91% 80% 90% 100% 71% 95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q7B 100% 92% 88% 3% 100% 98% 83% 92% 100% 88% 98% 100% 96% 90% 94% 92% 92% 95% 86% 93% 95% 92% 93% 91% 100% 90% 100% 86% 92% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q7C 100% 99% 1% 100% 100% 98% 97% 100% 98% 100% 100% 99% 99% 99% 100% 99% 99% 100% 98% 100% 99% 100% 100% 100% 100% 100% 100% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q7D 100% 98% 1% 100% 98% 97% 100% 100% 98% 100% 100% 100% 97% 98% 100% 98% 99% 95% 100% 100% 98% 93% 100% 100% 100% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q7E 100% 96% 2% 95% 95% 95% 97% 100% 95% 93% 100% 96% 96% 96% 92% 96% 96% 95% 93% 100% 95% 100% 100% 80% 100% 100% 86% 95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q7F 100% 97% 0% 98% 95% 95% 100% 100% 96% 98% 100% 98% 97% 96% 96% 97% 96% 95% 98% 100% 96% 93% 100% 80% 100% 100% 100% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q7G 100% 97% 1% 98% 95% 97% 100% 100% 97% 98% 100% 99% 97% 97% 96% 97% 97% 95% 98% 100% 98% 93% 100% 80% 100% 100% 100% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q7H 101% 90% 3% 93% 90% 87% 94% 93% 90% 92% 82% 91% 91% 89% 96% 90% 87% 90% 90% 100% 91% 79% 82% 100% 100% 100% 86% 90% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q7I 100% 89% 4% 95% 93% 80% 92% 96% 89% 85% 91% 89% 91% 89% 96% 89% 86% 93% 90% 90% 90% 71% 91% 100% 100% 100% 86% 85% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q7J 101% 88% 89% 7% 95% 85% 85% 89% 89% 90% 85% 82% 88% 90% 88% 88% 88% 88% 90% 88% 85% 90% 79% 73% 80% 90% 100% 86% 90% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q7K 101% 89% 90% 5% 90% 88% 85% 94% 82% 93% 90% 82% 92% 88% 89% 88% 89% 90% 93% 88% 80% 94% 79% 82% 80% 90% 100% 86% 87% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
TRAINING AND EDUCATION AVERAGE
PAY AND BENEFITS
Q8A 100% 84% 86% 9% 85% 75% 83% 95% 82% 85% 83% 100% 86% 85% 86% 76% 84% 87% 79% 80% 85% 86% 79% 73% 100% 100% 100% 86% 74% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q8B 102% 90% 91% 2% 93% 88% 88% 92% 93% 92% 82% 91% 92% 89% 90% 88% 90% 90% 95% 85% 90% 94% 79% 80% 100% 100% 67% 86% 89% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q8C 100% 90% 91% 5% 98% 85% 85% 95% 93% 93% 83% 91% 92% 90% 89% 96% 89% 85% 93% 95% 90% 88% 79% 91% 100% 100% 100% 86% 90% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q8D 103% 89% 89% 4% 95% 85% 83% 94% 89% 86% 98% 100% 95% 87% 90% 96% 88% 90% 88% 90% 85% 88% 86% 82% 100% 100% 100% 86% 89% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q8E 106% 91% 94% 5% 95% 87% 93% 89% 92% 92% 89% 100% 95% 89% 91% 91% 91% 94% 92% 81% 95% 95% 86% 67% 100% 100% 83% 86% 89% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q8F 110% 89% 96% 2% 92% 81% 91% 94% 82% 91% 91% 100% 92% 90% 90% 86% 89% 88% 97% 78% 100% 91% 75% 50% 100% 100% 83% 86% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q8G 117% 87% 95% 2% 89% 80% 89% 90% 81% 89% 84% 100% 91% 83% 86% 86% 87% 86% 94% 85% 82% 89% 64% 71% 100% 88% 83% 71% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q8H 105% 71% 75% 14% 78% 68% 66% 76% 71% 76% 65% 73% 72% 77% 70% 78% 71% 65% 85% 68% 75% 72% 71% 44% 100% 100% 60% 57% 72% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q8I 107% 86% 92% 1% 86% 79% 88% 88% 78% 88% 89% 90% 88% 88% 86% 86% 86% 82% 95% 83% 85% 87% 79% 75% 100% 89% 83% 100% 89% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q8J 108% 85% 90% 2% 92% 72% 84% 92% 78% 89% 83% 80% 87% 87% 84% 86% 85% 82% 94% 83% 84% 85% 75% 75% 100% 89% 83% 100% 92% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q8K 192% 40% 53% 29% 68% 33% 23% 36% 56% 43% 22% 40% 40% 46% 39% 43% 39% 28% 64% 45% 18% 47% 14% 25% 33% 40% 33% 25% 38% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
PAY AND BENEFITS AVERAGE
OVERALL SATISFACTION
Q1 100% 98% 96% 0% 100% 98% 97% 100% 96% 99% 100% 100% 100% 100% 98% 100% 98% 97% 100% 100% 95% 99% 93% 100% 100% 100% 100% 100% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q9 100% 96% 1% 98% 93% 95% 100% 93% 98% 100% 91% 99% 96% 97% 96% 96% 96% 98% 93% 100% 96% 93% 82% 100% 100% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q10 100% 96% 1% 100% 93% 93% 100% 96% 98% 98% 91% 97% 97% 98% 88% 96% 99% 95% 90% 100% 100% 93% 73% 100% 100% 100% 86% 95% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q11 100% 98% 0% 100% 93% 98% 100% 100% 98% 100% 91% 99% 97% 98% 92% 98% 99% 98% 95% 100% 99% 93% 82% 100% 100% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q12 100% 93% 2% 98% 88% 90% 100% 93% 94% 98% 82% 97% 91% 94% 92% 93% 95% 95% 90% 90% 95% 93% 82% 100% 90% 100% 100% 92% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q13 100% 97% 100% 0% 100% 95% 93% 100% 100% 98% 98% 82% 96% 99% 98% 92% 97% 97% 98% 93% 100% 98% 100% 82% 100% 100% 100% 86% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q14 101% 96% 97% 2% 95% 93% 95% 100% 93% 97% 95% 91% 97% 93% 97% 88% 95% 99% 98% 85% 100% 99% 93% 73% 100% 100% 100% 86% 97% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q15 100% 99% 99% 0% 100% 100% 98% 100% 100% 99% 100% 100% 100% 100% 100% 100% 99% 99% 100% 100% 100% 99% 100% 100% 100% 100% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q16 100% 98% 98% 1% 100% 95% 98% 100% 100% 98% 100% 91% 100% 97% 99% 96% 98% 99% 98% 98% 100% 98% 100% 91% 100% 100% 100% 100% 100% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
OVERALL SATISFACTION AVERAGE
extra question
Q23A 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q23B 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q23C 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q23D 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q23E 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q23F 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q23G 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q23H 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q23I 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
Q23J 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

&P