Risk Management Program Analysis - Part Two

Healthcare Organization Risk Management Program

Healthcare Organization Risk Management Program

Introduction

In the current healthcare environment, there is a crucial need for implementing valid patient communication since the process generates productive treatment management and holistic care. Healthcare delivery requires structured management of patients to ensure they conform to all physician directions while hospitalized and even after leaving hospital premises. Cleveland Clinic ensured proper patient outcomes by implementing a productive method called the “Communicate with H.E.A.R.T. ®” that offers proper patient experience while at the hospital (Kerbauy et al., 2019). There is a strong possibility of enhancing validity of patient treatments based on their ability to understand directions.

Thesis: This paper shall analyze how patient communication is a risk management program directed at improving patient outcomes for all kinds of illnesses.

Summary of Risk Management Plan

Implementation of an effective culture to meaningful patient outcomes is the best process to ensure they get provided with valid outcomes at all times. It is possible to generate structured approach to patient outcomes by ensuring a healthcare organization develops a culture of change and service improvements at all times during patient care. Patient experience is very important since it ensure an entire healthcare organization develops structure methods for physicians to interact with patients. There would be an effective method of promoting feedback collection from patients based on their capacities to promote change and holistic healing. Acceptance of physicians’ treatment methods is the basis method to ensure all medical staff generate proper patient outcomes.

The role of patient experience in treatment is crucial since a patient’s mental status control their acceptance of any treatment technique. It is possible to generate valid outcomes by connecting diverse ideas involved in patient care to the types of healthcare activities since the method would validate proper outcomes and a clinical treatment process directed at valid patient improvement (Kerbauy et al., 2019). Communication is an effective risk management technique since it facilitates development of ideas directed at patients’ needs. Patients would develop absolute trust in their physicians and this is a crucial component of validating their care improvement procedures. Healthcare providers can use their vast skills to develop proper patient outcomes without creating a barrier for any treatment method required.

Administrative Steps for a Healthcare Organization

The Cleveland Clinic performed change management at its facilities to ensure patient improvement got performed based on patients’ needs for better care. Using the “Communicate with H.E.A.R.T.®” program, the hospital ensured major patient and physician interaction which is the basis method of promoting patients’ trust in the hospital’s activities (Cleveland Clinic, n.d.). Since the healthcare organization getting studied is the Cleveland Clinic, there is a strong possibility of ensuring structured change improvement since the hospital already possesses a large market share in the healthcare environment. The fact that patient needs are crucial results in the need to perform research to determine how their care would get improved at all times.

The program involves the word H.E.A.R.T. that stands for hear, empathize, apologize, respond, and thank. Healthcare employee training is important since it ensures valid health improvement that is crucial in facilitating productive patient care enhancement. Directing healthcare providers to hear patients’ issues is important since it offers a basis of finding how patients require improvement. Development of trust between clinicians and patients is important since the process generates holistic healthcare management (Asan et al., 2021). Ensuring employees empathize with patients is very important based on the need to facilitate patient communication and development of valid change improvements based on their mental capacity to heal.

Application of apologies is important since it maintains positive relationship between patients and healthcare providers. There would be limited occurrence of conflict which is highly detrimental to patient needs. Another productive method is use of response that is the best method of ensuring patients receive care tailored to their concerns. Positive communication is crucial for patient care since it facilitates productive management of all patient care improvements. There can be productive psychosocial management of all patient needs in methods that allow them to have mental acceptance of all treatment techniques (Howick et al., 2018). It is possible to develop valid solutions for patient problems by implementing the program and involving all crucial steps. Influencing healthcare providers to thank patients is a great client service procedure since it promotes patients’ faith in the healthcare environment as a place that focuses on their positive outcome.

Analysis of Agencies Involved in Regulation of Safe Health Care

The process of managing patient care gets effectively improved using agencies like the Occupational Safety and Health Administration (OSHA) and the Food and Drug Administration (FDA) that all play unique roles in patient requirements. There would be a structured approach of handling patient outcomes at times using their treatment methods to implement productive care improvements at all times. Involving structured methods of generating care and the OSHA’s strict rules can ensure all patients receive better care any time they visit healthcare environments. The FDA’s guidelines are crucial in improving patient outcomes since it is possible to facilitate proper care at all times and providing patients with suitable medication. Improvement of patient outcomes is very important since it allows correlation of diverse treatment methods which are crucial during patient hospitalization and even after they get discharged.

Evaluation of Risk Management Plan

The risk management plan discussed above is productive since there is a strong possibility of ensuring all patients get provided with treatment improvement. Development of positive relationships among healthcare providers becomes possible at all times without generating any issues during patient treatment. The best process of reducing negative outcomes for patients is by caring about their mental health even in situations where their treatment does not require mental management. Using a focused culture of healthcare improvement is very impactful since it allows the entire healthcare environment to operate in proper standards that build skills of healthcare providers and work collaboratively to handle patient outcomes. Patient experience gets properly improved at all times during skill management since it is possible for all key stakeholders to handle their treatment processes.

Recommendations

It is imperative to development a training and development program that possesses a strong impact on healthcare providers’ activities. The best process of generating change would develop in a structured method without limiting patient outcomes at any time during their care management. Healthcare providers’ activities are crucial since they offer proper change management directed at handling patient needs at all times. It is imperative to improvement patient outcomes since they would build trust in hospital services and this initial process generates better healthcare outcomes. After improving healthcare provides’ expertise, it is possible to promote productive change improvement at all times during patient sessions.

References

Asan, O., Yu, Z., & Crotty, B.H. (2021). How clinician-patient communication affects trust in health information sources: Temporal trends from a national cross-sectional survey. PLoS ONE 16(2): e0247583. https://doi.org/10.1371/journal.pone.0247583

Cleveland Clinic (n.d.). Communicate with H.E.A.R.T. Retrieved 27 October 2021 from https://my.clevelandclinic.org/departments/patient-experience/depts/experience-partners/licensed-programs/communicate-with-heart.

Howick, J., Moscrop, A., Mebius, A., Fanshawe, T., Lewith, G., & Bishop, F. et al. (2018). Effects of empathic and positive communication in healthcare consultations: a systematic review and meta-analysis. Journal Of The Royal Society Of Medicine, 111(7), 240-252. doi: 10.1177/0141076818769477

Kerbauy, D., Santalucia, C., Caldana, R., Sweet, J., Tsutsui, J., Rizzatti, E., & Mercer, M. (2019). Communicating with HEART around the globe—does empathy transcend culture? Journal Of Hospital Management and Health Policy, 3, 30-30. doi: 10.21037/jhmhp.2019.10.01

Instructors Comments: Good work! Please see rubric. Please know this is written in the friendly tone to help you for next work only. Do not label the thesis as THESIS: THESIS What is your argument? Be sure to have one in your thesis that you will prove in your paper. The thesis is not the purpose of the essay- it is an argument/opinion. Why should any person care about this topic? Tip: Go back to the directions for the paper and purpose of paper to create your argument/thesis for the paper. However, the purpose is not the same thing as the thesis. The writing center has some great tools for this. Good headers! Be sure to support each paragraph. More than one source per paragraph would be best. Recommendations is not the conclusion. Conclusion is missing, support Recommendations. Paragraph Organization: We need to have developed paragraphs. Topic sentence, research, critical thinking and conclusion all relating to prove the thesis argument. Why might this make a difference? Overall good start! You have some great points.