Definitions

RTO No: 21870 CRICOS Provider Code: 02992E ABN: 39 122 778 563

STUDENT COPY

RTO No: 21870 CRICOS Provider Code: 02992E

ABN: 39 122 778 563

BSBWOR502 – Lead and manage team effectiveness Page 2 of 14

Assessment Resource Summary

Unit Details BSBWOR502 - Lead and Manage Team Effectiveness

Assessment

Type

This is a summative assessment, which requires each

student to have adequate practice prior to undertaking this

assessment.

Assessment

Methods

Written Assessment (J) Assessment 1 (Written Questions)

Project (C) Assessment 2.1; 2.3

(Team Performance Plan

Project)

Observation (H)

Completed: 

Trainer/Assessor Name: ____________________

Trainer/Assessor Signature: _________________

Assessment 2.2 (Team Effectiveness

selfobservations)

Last Modification Date May 2021

Page 1 of 20

Unit Summary

RTO No: 21870 CRICOS Provider Code: 02992E

ABN: 39 122 778 563

BSBWOR502 – Lead and manage team effectiveness Page 3 of 14

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision-making strategies.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of

publication.

Prerequisite Units

There are no recommended pre-requisite units for this competency.

Co-requisite Units

There are no recommended co-requisite units for this competency.

Resources

RTO No: 21870 CRICOS Provider Code: 02992E

ABN: 39 122 778 563

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Resources: Student Learner Guide, PowerPoint presentation, Sample Policies and Procedures

and documents, Office equipment and resources, computer facilities with internet, including the

“Student Resource Folder”, accessible for every student via Rhodes College intranet.

Information on Dr. Bruce W. Tuckman can be found at the following website:

http://www.toolshero.com/toolsheroes/bruce-tuckman/

Information on work health and safety can be found at Safe Work Australia:

http://www.safeworkaustralia.gov.au/sites/SWA

Information on Australian discrimination laws can be found at the Australian Human Rights Commission website: https://www.humanrights.gov.au/employers/good-practice-good-business-factsheets/quick- guideaustralian-discrimination-laws

• Age Discrimination Act 2004

• Australian Human Rights Commission Act 1986

• Disability Discrimination Act 1992

• Racial Discrimination Act 1975

• Sex Discrimination Act 1984

Sample policies and procedures: (from Student resource folder)

• Advertising Policy (Online) - Bureau of Meteorology.pdf

• Code of Conduct Code of Conduct - Knox Council.pdf

• Code of Conduct – Wesfarmers.pdf

Note: Students, currently employed, are encouraged to bring their current employer’s policies and procedures and or relevant

documents (with their employer’s permission) to use in their course work. This material must be reviewed prior to use by the

Institute’s Trainer/Assessor. For students who are unable to bring adequate policies and procedures, the Institute will provide

a practice set of documents.

ASSESSMENT 1 – WRITTEN ASSESSMENT

Student Name: ______________________________________________________________

Student ID No: ______________________________________________________________

Student Instructions:

1. Your answers should be on a separate document using word processing software such

as MS Word & or other software (hand written submissions are only acceptable with prior

approval from your Trainer)

2. Your document should be professionally formatted and include

a. Your Name

b. Your Student ID

RTO No: 21870 CRICOS Provider Code: 02992E

ABN: 39 122 778 563

BSBWOR502 – Lead and manage team effectiveness Page 5 of 14

c. Unit Code

d. Assessment Number (i.e. BSBWOR502 Assessment 1)

3. Please reference to each question number and retype each question with your answers

4. You must answer every question and provide enough information to demonstrate sufficient

understanding of what has been asked to achieve competency. Please ask your

Trainer/Assessor if you are unsure what is sufficient detail for an answer

5. Ask your trainer/assessor if you do not understand a question. Whist your trainer/assessor

cannot tell you the answer, he/she may be able to re-word the question for you or provide

further assistance based on the Institute’s “Reasonable Adjustment Policy”

6. Answers should be your own work, in your own words and not plagiarised, nor copied.

However, if an answer is cut & pasted (such as a definition), then the source should be

referenced

Questions

1A Outline your understanding of what a team is.

1B Describe at least THREE (3) ways you can determine what a team aims to achieve.

2 Provide definitions for the following Team Effectiveness concepts.

Accountabilities

Behaviour

Brainstorming

RTO No: 21870 CRICOS Provider Code: 02992E

ABN: 39 122 778 563

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Coaching

Communication

Consensus

Concerns

Collaboration

Conflict Resolution

Decision Making

Feedback

Goals

Issues

KPI’S

Line Manager

Management

RTO No: 21870 CRICOS Provider Code: 02992E

ABN: 39 122 778 563

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Mentoring

Objectives

Organisation

Outcomes

Outputs

Performance Planning

Planning

Problems

Responsibilities

Roles

Role Model

Stakeholder

Stakeholders (Internal)

RTO No: 21870 CRICOS Provider Code: 02992E

ABN: 39 122 778 563

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Stakeholders (External)

Team Cohesion

Team Participation

Team Performance

Team Members

Workplace Policies

Workplace Procedures

3A What does the acronym W.I.S.H. stand for?

3B Explain what each of the elements of a W.I.S.H. review can achieve.

4A For each of the following types of teams, describe what each means and how they are

typically structured.

Functional

Cross Functional

Project

Virtual

RTO No: 21870 CRICOS Provider Code: 02992E

ABN: 39 122 778 563

BSBWOR502 – Lead and manage team effectiveness Page 9 of 14

Self Directed

4B Outline and describe the FIVE (5) stages of team/group development.

Stage 1:

RTO No: 21870 CRICOS Provider Code: 02992E

ABN: 39 122 778 563

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Stage

2:

Stage

3:

Stage

4:

Stage

5:

5A Explain the concept of Group Dynamics.

5B Outline some of the key characteristics of Group Dynamics.

5C Outline at least TWO (2) ways that group dynamics can both support as well as hinder a team’s

performance.

6 Explain why a team may need technical and functional expertise.

7 Outline what needs to be considered when communicating responsibilities from management to teams.

8 Describe the reasons why team cohesion is so important.

RTO No: 21870 CRICOS Provider Code: 02992E

ABN: 39 122 778 563

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9 List at least THREE (3) possible actions that can be taken to develop team cohesion.

10 Why is it important to ensure that roles and expectations in a team are clarified?

11 List and describe at least FIVE (5) activities and / or rewards that could be arranged to facilitate positive

team cohesion.

12A List at least FIVE (5) examples of performance problems that can occur in the

workplace.

12B Outline the THREE (3) main methods that can be used to identify and resolve work

performance issues.

13 Outline the meaning of constructive feedback.

14 Why is it important to receive both POSITIVE and NEGATIVE feedback?

15 Explain the methods that can be used to encourage, value and reward individual and

team efforts?

16 Outline at least FOUR (4) processes that can be used to ensure that concerns and

problems identified by team members are recognised and acknowledged.

17A Explain the main purpose of problem analysis?

17B Outline the FIVE (5) steps involved in the problem analysis process.

18 List and describe at least FIVE (5) techniques that can be used to motivate the work team.

19A Outline who would be typical stakeholders within your OWN work context and explain

how they influence you and your organisation.

19B Explain the meaning of an open communication process.

19C Outline at least FIVE (5) communication methods that can be used for effective delivery

of information to stakeholders.

20 Explain the THREE (3) types of skills that are necessary in an effective team.

21 What is mutual accountability and why is it important?

RTO No: 21870 CRICOS Provider Code: 02992E

ABN: 39 122 778 563

BSBWOR502 – Lead and manage team effectiveness Page 12 of 14

22 How can a manager help support the team in identifying and resolving work

performance problems?

23 How does a team leader ensure they are a role model for others in the team?

24 What are the signs that workers are unwilling to engage in open communication?

25 How can you ensure that you effectively engage management?

26 How should unresolved issues be handled?

27A List at least FIVE (5) typical issues and/or problems that can be experienced and can be

a potential cause of conflict in the workplace.

27B Outline and describe each of the steps that can be followed during the conflict

resolution process.

Assessor Use Only

Attempt 1: Assessor Comments

 Satisfactory (S)  Not Satisfactory (NS)

Assessor Signature: __________________________ Date: __________________

Attempt 2: Assessor Comments

 Satisfactory (S)  Not Satisfactory (NS)

Assessor Signature: _________________________ Date: __________________

RTO No: 21870 CRICOS Provider Code: 02992E

ABN: 39 122 778 563

BSBWOR502 – Lead and manage team effectiveness Page 13 of 14

Attempt 3: Assessor Comments

 Satisfactory (S)  Not Satisfactory (NS)

Assessor Signature: _________________________ Date: _____________________

RTO No: 21870 CRICOS Provider Code: 02992E

ABN: 39 122 778 563

BSBWOR502 – Lead and manage team effectiveness Page 14 of 14