Discussion Thread of 2 classmates
Jeff D
- Discussion Thread: Evaluating a Problem Statement
Identify and Explain Each of the Error(s) in Each Sentence in the Problem Statement
The problem statement will be reviewed in three parts: the beginning presents the general problem, the middle includes supporting statements cited in the literature, and the end presents the specific problem (Moore, 2022). The first sentence, "to be surveyed," is unclear, and the general problem is not clearly stated in terms of the overarching issues that need to be addressed. The next four sentences provide overall context for the issues, but they are observations and general statements. The first supporting sentence addresses customers closing accounts due to market competitiveness, but it is not supported by the literature. The second supporting sentence provides relevant business issues as to job performance but is not cited. The third sentence introduces the association with healthcare employees, which is not relevant. The fourth sentence introduces an IT technology use case without providing a supporting citation or transition to illustrate its impact on the current bank problems. The supporting sentences did not provide current literature support to substantiate the impact of the first sentence in terms of the problems it might solve (Moore, 2022).
Rewriting the Problem Statement
The general problem to be addressed is the difficulties the bank leaders are experiencing with competitive pricing pressure with credit unions and a decrease in employee productivity, resulting in low employee morale and retention, leading to poor customer service. Saflor et al. (2024) states that employee retention is critical for organizational performance within a competitive market. In a recent study, Li et al. (2023) reported that employee wellbeing is a challenge that requires HR practices to enhance work performance and address issues related to retention and customer satisfaction. Aleem and Bowra (2020) find that employee retention is an overall organizational commitment needed to improve performance and productivity, thereby serving customers better. Gonu et al. (2023) give clarity that customer satisfaction within the banking sector is a key driver that requires leadership involvement and employee support to impact business results. The specific problem to be addressed is the potential to increase leadership's direct involvement within the banking marketplace in the southwestern United States, resulting in improved employee retention and enhanced customer service to increase direct deposits within the bank.
References
Aleem, M., & Bowra, Z. (2020). HR practices and employee retention in the banking sector of Pakistan. Journal of Accounting and Finance in Emerging Economies, 6(3), 787–798. https://doi.org/10.26710/jafee.v6i3.1356
Gonu, E., Agyei, P. M., Richard, O. K., & Asare-Larbi, M. (2023). Customer orientation, service quality and customer satisfaction interplay in the banking sector: An emerging market perspective. Cogent Business; Management, 10(1). https://doi.org/10.1080/23311975.2022.2163797
Li, M., Fu, N., Chadwick, C., & Harney, B. (2023). Untangling human resource management and employee wellbeing relationships: Differentiating Job Resource HR practices from challenge demand HR practices. Human Resource Management Journal, 34(1), 214–235. https://doi.org/10.1111/1748-8583.12527Links to an external site.
Moore, E. M. (2022). Effective Problem Statements & Research Questions. [Canvas]. Liberty University.https://canvas.liberty.edu/courses/581238/files/100616940?module_item_id=6Links to an external site.3841109Links to an external site.
Saflor, C. S., Marinas, K. A., & Enano, W. (2024). Investigating the enduring determinants of workers’ decision to stay or emigrate: An extended application of the theory of planned behavior. Sustainability, 16(21), 9220. https://doi.org/10.3390/su16219220
Thread Summary Problem
The purpose of the problem statement, looking at this case study, is that the bank market capitalization with cross-selling has revealed that the banks have experienced a decrease in productivity. The bank accounts meet long-term and short-term goals regarding business outcomes. The issues were further compounded by the corporate culture that may seem to know and even encourage these activities. The bank quickly became the poster for financial misconduct among customers, as stated in the business problem information. The issues were further compounded by the bank's corporate impact on engaged well-being and attitude at work for employees. Cases break down the banks to examine the decisions that have contributed to the misconduct and the job demands that negatively affect employee turnover. Banks tend to focus on the needs of businesses and families where the bank holds branches and offices (Ramcharran, 2017). Policies to improve workers' skills and reduce the number of units are important for improving efficiency. Banks should move into innovative banking tools, including credit cards, bundled checking, and account information. Success and innovative bank services will allow the bank to be in a great recession when the bank struggles. The massive loss of the bank's operational guidelines is a problem. Understand the potential risks, benefits, and safeguards that must be established. Following the outbreak, an increase in their workload was revealed. Offering incentives for additional selling is not specific but not unusual. Evidence shows that the bank had unrealistic goals and did not have the right in place to ensure employees from the perspective that will end in fraudulent activity with productivity, workplace culture, and employee retention. The rocky revelations of additional misconduct may soon lead regulators to place new restrictions on the bank. Request information on bank-fintech arrangements involving banking products and services distributed to consumers and businesses about job resources (Ramcharran, 2017). Important policy implications related to efficient capital allocation, managing risk at the firm level, and policies to improve productivity and performance are important.
Rewritten Problem Statement
The general problem to be addressed to workers was confirmed by shocking tactics about having the employees about job demands, increasing voluntary termination. However, employees came forward about the claim they had sought employment termination. However, the employees made the final decisions about engaging in the bank's corporate culture to determine why they chose to do so. Employees do not need to take shortcuts on the job. However, the responsibility for employee performance is to implement new procedures to ensure that goals relevant to decision-makers are met and relevant to their ethical dilemmas. Organization to help build greater purpose and connection in a working environment. Setting goal is a legitimate business practice for management to ensure that the banking industry in Austin, Texas, understands how to address job demand for further investigation with the bank. It is crucial to maintain the bank's reputation and integrity, as it should not be tarnished due to the errors of the banks and customer relations with a focus on counterproductive workplace outcomes (Yin, 2018). Growth strategies increase their organizations' capacity, enabling them to positively transform their communities by improving and maintaining available services and adding additional services (Keller, 2012). The way to serve God at work is to do skillful, excellent work.
References
Keller, T. (with Alsdorf, K. L.) (2012). Every good endeavor: Connecting your work to God's work. Riverhead Books, Penguin Group.
Ramcharran, H. (2017). Bank lending to small business in India: Analyzing productivity and efficiency. The Quarterly Review of Economics and Finance, 65, 16–24. https://doi.org/10.1016/j.qref.2016.06.003 Links to an external site.
Yin, R. K. (2018). Case study research and applications: Design and methods (6th ed.). SAGE