Discussion board responses
DISCUSSIONS: IT Trends Discussions & Directions ISO 9000
Quality is something every company strives for and is often times very difficult to achieve. Complications concerning efficiency and quality present themselves every day in business, whether an important document cannot be found or a consumer finds a product not up to their expectations. How can a company increase the quality of its products and services? The answer is ISO 9000 (iso.org, n.d.).
ISO 9000 is a series, or family, of quality management standards that presents guidelines intended to increase business efficiency and customer satisfaction. ISO 9001 is a standard within the family. The ISO 9000 family of standards also contains an individual standard named ISO 9000. This standard lays out the fundamentals and vocabulary for quality management systems (asq.org, n.d.).The goal of ISO 9000 is to embed a quality management system within an organization, increasing productivity, reducing unnecessary costs, and ensuring quality of processes and products.
The importance of ISO 9000 is the importance of quality. Many companies offer products and services, but it is those companies who put out the best products and services efficiently that succeed. With ISO 9000, an organization can identify the root of the problem, and therefore find a solution. By improving efficiency, profit can be maximized (Mokadem, 2016).
ISO 9000 Principles
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1. Customer Focus: The customer is the primary focus of a business. By understanding and responding to the needs of customers, an organization can correctly targeting key demographics and therefore increase revenue by delivering the products and services that the customer is looking for.
2. Engagement of people: The inclusion of everyone on a business team is critical to its success. Involvement of substance will lead to a personal investment in a project and in turn create motivated, committed workers. These people will tend towards innovation and creativity, and utilize their full abilities to complete a project. If people have a vested interest in performance, they will be eager to participate in the continual improvement that ISO 9000 facilitates.
3. Process approach: This process approach to quality management can lower costs through the effective use of resources, personnel, and time. If a process is controlled as a whole, management can focus on goals that are important to the big picture.
4. Evidence-based decision making: Effective decisions are based on the analysis and interpretation of information and data. By making informed decisions, an organization will be more likely to make the right decision.
5. Improvement: The importance of this principle is paramount, and should a permanent objective of every organization. Through increased performance, a company can increase profits and gain an advantage over competitors
6. Management system approach: If leaders are dedicated to the goals of an organization, they will aid each other to achieve improved productivity. Some results include integration and alignment of key processes.
7. Relationship management: It is important to establish a mutually
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beneficial supplier relationship; such a relationship creates value for both parties. Through close contact and interaction with a supplier, both organizations will be able to optimize resources and costs (asq.org, n.d.).
Some of the limitations of implementing the ISO 9000 family is that Stakeholders do not have adequate understanding of ISO 9000 certification process. It requires training to implement it successfully. Also it can be very expensive to establish a quality management system.
Before deciding to implement the ISO 9000 standards, it is important to ask:
How does ISO 9000 interact with other standards?
How will ISO 9000 benefit the business?
How will ISO 9000 manage change?
Does enterprise size matter when implementing ISO 9000?
El Mokadem, M. (2016). ISO 9000 moderation role over supply chain alignment in manufacturing context. Journal of Manufacturing Technology Management. Retrieved from https://www.emerald.com/insight/content/doi/10.1108/JMTM- 03-2015-0015/full/html
ISO 9000 FAMILY (n.d.). Retrieved from https://www.iso.org/iso-9001- quality-management.html
WHAT IS THE ISO 9000 STANDARDS SERIES? (n.d.). Retrieved from https://asq.org/quality-resources/iso-9000
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