Project

Discussion Guide

1) [INTRODUCTIONS] Hi, my name is…

a) My role is to make sure we cover a number of different topics in this 1-hour timeframe

i) I am completely impartial – I don’t have any preconceived notions and hope to make sure I understand all perspectives

ii) I have been helping companies to improve for over 20 years

iii) I have degrees in organizational behavior, management, and organizational psychology, and I specialize in organizational development and organizational change.

b) Your company is sincerely interested in helping to improve…

c) Let me walk you through our promise of confidentiality (forms)

i) As noted, audio is important and helpful so I don’t have to write frantically – we don’t have a court reporter

d) There are no right or wrong answers – best way to improve is through transparency

2) Tell me a little bit about yourself. What is your role? What do you do and who do you interact with?

[ORGANZATIONAL LEVEL]

3) What do you like most about working here (the organization)?

4) What do you like most about the leadership?

5) What is your biggest frustration?

a) To what do you attribute this to? What may be the cause of it?

6) What would you suggest as a solution to this?

[TEAM LEVEL]

7) What do you like most about your immediate colleagues or work-group?

8) What are some of your biggest frustrations with your immediate work-group?

a) To what do you attribute this to? What may be the cause of it?

[INDIVIDUAL LEVEL]

9) What do you like most about your role / job / position?

a) What would help you to be more successful in your role?

b) [PROBE] What resources, training, or other solutions would help you in your immediate job?

10) Is there anything else you would like to share with me?