discussion 3

discussion335.docx

· Watch the assigned videos on Artificial Intelligence - AI

· Take a look at the following article to get some ideas

2. McConnon, A. (2018, Jun 27). The future of cities (A special report) --- AI helps cities predict natural disasters: New tools aim to forecast storm and earthquake damage, improving emergency response. Wall Street Journal Retrieved from http://search.proquest.com.ezproxy.library.berkeley.org/docview/2059443418?accountid=38129 (Links to an external site.)

2. (Links to an external site.) Higgins, T. (2018, Jun 27). The future of cities (A special report) --- pizza delivery gears up for a driverless era: Pizza companies are testing autonomous vehicles. but some kinks remain to be worked out. Wall Street Journal Retrieved from http://search.proquest.com.ezproxy.library.berkeley.org/docview/2059443476?accountid=38129 (Links to an external site.)

2. Cherney, M. (2018, Jun 27). The future of cities (A special report) --- there are park benches. and then there are smart park benches. Wall Street Journal Retrieved from http://search.proquest.com.ezproxy.library.berkeley.org/docview/2059443385?accountid=38129 (Links to an external site.)

Discussion

Research and present one other company (not listed above) that is making use of AI technology to support CRM initiatives

· Clearly and logically present which company, what is the strategy and how the company's use of AI will benefit the customer

· Your perspective on challenges of using this technology

· Any ethical problems e.g. privacy, security, legal etc.

This is a good opportunity to start bringing in applications related to your selected company.