Deliverable 4 – Action Plan for Responding to Negative Online Reviews
The reviews and ratings are as follows:
|
Comments |
Stars out of 5 |
|
Great burgers |
3 |
|
My waitress was really nice |
4 |
|
My soup was cold |
1 |
|
My salad was wilted |
1 |
|
We were seated very quickly |
3 |
|
The carpet was filthy |
2 |
|
The food was horrible, but the manager comped the meal |
3 |
|
Food was ok for typical bar food |
3 |
|
There is too much to choose from on the menu |
2 |
|
Really kid friendly |
4 |
|
There was a wait to be seated and the hostess brought my four year old crayons and paper to keep her busy! |
5 |
|
The place is known for their burgers. They should stick to that. Their pizza was horrible and overpriced! |
1 |
|
Bathrooms need some serious attention! Gross! |
1 |
|
Our waiter slipped us a buy one, get one coupon before we paid the bill. Sweet!! |
4 |