CAPSIM - Analysis
Customer
Provide a properly formatted table showing the metrics in the Round 8 Customer section as well as the percent of total possible points you received in this area and in its subcomponents. Make sure the table has a preamble that summarizes what the reader should gather from the table. Comment on what you did well. Indicate the decisions you made that helped you do well in that area. If an area could have been stronger, comment on what decisions you might have made to improve your balanced scorecard results. Dedicate a paragraph to each subcomponent of the Customer section of the Capsim balanced scorecard area.
Internal Business Processes
Use the same format as in the previous two sections. Start with a preamble that introduces a properly formatted table showing the results of this area and its subcomponents. Present the percent of total possible points you could have earned in each subcomponent area and overall, for this area in Round 8. If you did well on a specific area, indicate what decisions led to doing well. If you could have done better on a subcomponent area, then indicate what decisions you should have made to improve upon that area. Dedicate a paragraph to each of the subcomponents in this area.