need help

Dear Customer Service Manager,

I recently received the projectors I ordered in preparation for an upcoming business presentation.

Despite a speedy delivery, two of the projectors came damaged and are no longer functional. Please

ship

replacements immediately with compensated shipping fees.

We decided to buy from your company after comparing the products of various technology providers.

Your excellent customer service and reputation as a reliable seller led us to put our faith in you. Y

our

projectors, the best on the market, are also well

-

priced for the high

-

resolution image they emit. We

believe that installing this product in each of our meeting rooms at our corporate headquarters will

vastly improve the quality of our work. One of the

greatest features of these projectors is how quickly

they connect to computers, phones, and tablets, which allows each participating member to use the

projector during meetings in an efficient manner. Before placing our order, Mary, a member of your

custo

mer service department, was kind enough to give us a free product trial. The WiFi connectivity

and Bluetooth capabilities that became available to us as a result were very helpful in increasing

productivity during our meetings. Mary was very understanding

of the initial difficulty we had in

setting up the projectors and offered immediate support to help resolve the problem. Following this

trial, we placed an order for eight additional projectors.

Two days ago, on March 13, the shipment of projectors arrived

at our office. Although we received

exactly what we ordered, two of the projectors had cracked lenses. The plastic shells encompassing

the body of the projectors were also visibly damaged. After examining the contents of the shipment,

the packaging appear

ed to be the source of the problem. The projectors were shipped in boxes that

included very little protective material to keep the products from shifting while being transported.

There were not nearly enough packing peanuts to secure the projectors in plac

e; therefore, the

products were subject to heavy weight and strong movement while being shipped. The various parts

of the projector collided with each other in transport and smashed both the plastic and glass lenses.

It is evident that your company strives

for superior customer service and product quality. Your

customer service department has been a pleasure to communicate with, but it is very frustrating to

see how little attention was paid to the packaging out projectors were shipped in. It was my

underst

anding that the products would arrive ready

-

to

-

use.

On March 15, per the instructions of the customer service department, the broken projectors were

returned under OR#4568. Included in the shipment are pictures documenting the original packaging

and the da

mage that resulted.

It goes without mentioning that our decision to do business with you was based heavily on your

history of great customer service. Our business just recently signed a contract that secured our

position in emerging European markets, makin

g it imperative that our meetings run without

technological difficulties. I request that you send us replacement projectors that will arrive before our

first multinational presentation on March 30. I expect that any additional shipping costs will be

waived

in recognition of our troubles.

I appreciate your consideration in this matter and anticipate that our relationship will continue to grow

into the future.

Sincerely,

Dear Customer Service Manager,

I recently received the projectors I ordered in preparation for an upcoming business presentation.

Despite a speedy delivery, two of the projectors came damaged and are no longer functional. Please

ship replacements immediately with compensated shipping fees.

We decided to buy from your company after comparing the products of various technology providers.

Your excellent customer service and reputation as a reliable seller led us to put our faith in you. Your

projectors, the best on the market, are also well-priced for the high-resolution image they emit. We

believe that installing this product in each of our meeting rooms at our corporate headquarters will

vastly improve the quality of our work. One of the greatest features of these projectors is how quickly

they connect to computers, phones, and tablets, which allows each participating member to use the

projector during meetings in an efficient manner. Before placing our order, Mary, a member of your

customer service department, was kind enough to give us a free product trial. The WiFi connectivity

and Bluetooth capabilities that became available to us as a result were very helpful in increasing

productivity during our meetings. Mary was very understanding of the initial difficulty we had in

setting up the projectors and offered immediate support to help resolve the problem. Following this

trial, we placed an order for eight additional projectors.

Two days ago, on March 13, the shipment of projectors arrived at our office. Although we received

exactly what we ordered, two of the projectors had cracked lenses. The plastic shells encompassing

the body of the projectors were also visibly damaged. After examining the contents of the shipment,

the packaging appeared to be the source of the problem. The projectors were shipped in boxes that

included very little protective material to keep the products from shifting while being transported.

There were not nearly enough packing peanuts to secure the projectors in place; therefore, the

products were subject to heavy weight and strong movement while being shipped. The various parts

of the projector collided with each other in transport and smashed both the plastic and glass lenses.

It is evident that your company strives for superior customer service and product quality. Your

customer service department has been a pleasure to communicate with, but it is very frustrating to

see how little attention was paid to the packaging out projectors were shipped in. It was my

understanding that the products would arrive ready-to-use.

On March 15, per the instructions of the customer service department, the broken projectors were

returned under OR#4568. Included in the shipment are pictures documenting the original packaging

and the damage that resulted.

It goes without mentioning that our decision to do business with you was based heavily on your

history of great customer service. Our business just recently signed a contract that secured our

position in emerging European markets, making it imperative that our meetings run without

technological difficulties. I request that you send us replacement projectors that will arrive before our

first multinational presentation on March 30. I expect that any additional shipping costs will be

waived in recognition of our troubles.

I appreciate your consideration in this matter and anticipate that our relationship will continue to grow

into the future.

Sincerely,