Assignment

CSS110 Customer Rela0onship Management: Por9olio Assignment 5

Accomplishment Stories

This assignment is for students who are currently not in an ac0ve externship and therefore not able to complete their Externship Journal assignments. Students who are able to complete their Externship Journals are not required to do this assignment.

Descrip0on:

Poten&al employers o/en ask about your accomplishments in an interview in order to learn more about your work ethic, your values, and examples of the kind of work projects you have successfully completed. It’s a good idea to prepare 2 or 3 success stories you can tell in an interview in response to different ques&ons. Besides, it will boost your confidence!

Think about &mes you have been complimented or recognized for your work, thanked empha&cally by a client, as well as any professional or academic achievements that you have felt proud of. For ideas and examples, read this useful guide from CareerPoten&al.com.

Then, prepare 3 example stories you could talk about in a job interview. At least 1 of these should involve a &me you provided excep&onal customer service. Write your stories like blog posts, in a professional but conversa&onal tone.

Use the STAR approach in your stories:

• Situa&on: Explain the issue you were dealing with in a posi&ve, construc&ve way.

• Task: Describe your role in the situa&on.

• Ac&on: Describe what you did to resolve or respond to the situa&on.

• Result: Explain how your ac&ons had a posi&ve outcome, and/or what you learned from the experience.

Submit a minimum 400-word response to Por9olio Assignment 5 in Moodle.

FOR INSTRUCTOR USE ONLY

Grading Rubric

Grading accepts a start value of 100. Points will be deducted for failure to fully complete or meet the stated requirements. 90-100 = Represents work of superior quality (A); 80-89 = Represents work of good to very good quality (B); 70-79 = Represents adequate command of class content (C); 69 and below = Represents work that shows a need for development or improvement (F); 0 = Represents plagiarized work (F).

CSS110: Customer Rela0onship Management

Student: Instructor: Date:

Por9olio Assignment 5: Accomplishment Stories

YOUR SCORE: ________

Instructor Comments:

Descrip0on of requirements Possible Points

Your Points

Prepare 3 example stories you could talk about in a job interview. At least 1 of these should involve a &me you provided excep&onal customer service.

30

Wrote your stories like blog posts, in a professional but conversa&onal tone. 25

Used the STAR format in your stories: (Describe the situation, student’s task or role in the situation, the action(s) the student took, and the result).

25

Submitted a minimum 400 words 10

Assignment was submi\ed by due date 10

TOTAL 100