assissgnment

kajal
Courseoutline-OM.docx

School of IT and Business

HV4702 Bachelor of Applied Business & Management

HV4703 Graduate Diploma of Applied Business &Management

AM6225 Operations Management

Course outline - Trimester 1 / 2020

(2 March 2020 – 26 June 2020)

Course code

AM6225

Contact hours

52

Level

6

Self-Directed with tutorial support available

19

Credits

15

Self-Directed Hours

79

Course Aim

The aim of this course is to give students an understanding of the concepts and analytical methods that contribute to the systematic direction and control of the processes that transform inputs into completed goods and services, with focus on the efficient and effective management of resources.

Course Tutor School of IT & Business

2

Name: Fahimi Ali

Programme Manager: Xanthia Bollen

Office: Level 7, Tower Block, Petone Campus

Office: Level 7, Tower Block, Petone Campus

E-mail: Fahimi.ali@weltec.ac.nz

E-mail: xanthia.bollen@wandw.ac.nz

Phone: 04 8300895

Head of School: Mary-Claire Proctor

Email: mary.proctor@wandw.ac.nz

Programme Schedule

Course duration: 2 March – 26 June 2020

Class timing:

Monday

9.00 AM - 1.00 PM

Petone Campus

A107

Study breaks : (Mid) 13 April – 17 April 2020;

(End) 8 June – 26 June 2020

Public holiday : Friday, 10 April 2020 (Good Friday)

: Monday, 13 April 2020 (Easter Monday)

Monday, 27 April 2020 (Anzac Day)

Monday, 01 June 2020 (Queen’s Birthday)

Learning Outcomes

By the end of this course the student will be able to:

1. Demonstrate the primary role and functions of operations management within the organisational and external environment.

2. Demonstrate understanding of quality management principles and use quality tools and techniques in the design of efficient and effective operating systems.

3. Explain and apply principles and practices for the design and specification of products, services, processes, jobs and systems, including project management.

4. Apply performance measurement and control

5. Evaluate resource planning, sales forecasting and production planning techniques and apply the principles of capacity management for a particular situation.

Text and Readings

Recommended reading (book):

Stevenson, W. J. (2015). Operations Management (12 ed.). New York: McGraw Hill

Other resources (book):

Schroeder, R., Goldstein, S., & Rungusanatham, M. J. (2011). Operations management. Contenporary Concepts and Cases. (5 ed.) New York: McGraw Hill

Additional resources will be uploaded on Moodle as and when necessary.

Assessments

There are three assessments for this paper (NO EXAM). Information about the assessments will be discussed in the class.

No.

Assessment name

Passing Criteria

Weighting

Learning Outcomes

Due date

1.

Assignment 1 – Report

Must achieve a minimum of 50% for each assessment

30%

1,2

3/4/20

2.

Assignment 2 – Report

30%

3

8/5/20

3.

Assignment 3 – Case Study

40%

4,5

5/6/20

Course guideline

Week

Class

Date

(Monday)

Topics covered (may subject to change)

1

2 March

Introduction to Operation Management

2

9 March

Competitiveness, Strategy and Productivity

3

16 March

Management of Quality

4

23 March

Quality Control

5

30 March

Product & Service Design

ASSESSMENT 1 SUBMISSION (3/4/20)

6

6 April

Process Selection and Facility Layout

7

13 April – 17 April

STUDY BREAK (1 week)

8

20 April

Work Design & Measure

9

27 April

Project Management

10

4 May

Project Management

ASSESSMENT 2 SUBMISSION (8/5/20)

11

11 May

Forecasting

12

18 May

Forecasting

13

25 May

Strategic Capacity Planning

14

1 June

Course Revision

ASSESSMENT 3 SUBMISSION (5/6/20)

15,16,17

8 June – 26 June

STUDY BREAK – No exams (3 weeks)

It is my pleasure to have you in this course. Work hard and have fun

GM2: Achievement-based assessment results and course grades

Where grades are allocated according to the level of achievement the following grading system applies to both assessment results and course grades.

Achievement

Description

Grade

Grade Point

Result / Mark Range

Excellent

Learning outcomes met. Proficient in the most difficult concepts, theories and skills. Is able to integrate concepts, theories and skills, and recognise the links and relationships between them. Is able to adapt and apply concepts, theories and skills to new situations, and to formulate and evaluate new ideas.

A+

4

90–100

A

4

80–89

Good

Learning outcomes met. Is able to use and apply the fundamental theories, concepts and skills of the learning outcomes to a wide range of problems, going beyond mere replication of content knowledge or skill. Shows an understanding of key ideas, awareness of their relevance, some use of analytical skills and some originality.

B+

3.3

75–79

B

3

65–74

Satisfactory

Learning outcomes met. Has a basic grasp of factual content, theories, concepts and issues, and/or performance of basic skills to a level that would allow continuation of study in the area or to carry out work requiring these skills.

C+

2.3

60–64

C

2

50–59

Ungraded Pass

Learning outcome/s met. Ungraded assessment result and/or course grade.

P

1

P

Not Achieved

Unsuccessful assessment attempt result; optional assessment not submitted result (0)

Course grade when all required assessments attempted but one or more learning outcomes not met.

D

0

0–49

Ungraded Fail

Required assessment not submitted;

Course grade when either one or more required assessments are not attempted and/or one or more course requirements are not met.

F

0

F

Self-directed learning

To enhance the likelihood of success, students are advised to undertake the following activities independently of, but following guidance from, course tutors. These activities are allocated time within the overall programme hours and more specifically identified within each course.

Independent self-directed activities include:

Activity

Evidence

Assessment preparation

Student completes assignment/s on time, and is prepared for supervised assessments

Laboratory / workshop

Student practices skills or develops outputs to meet assessment task requirements

Group study

Notes, activities or output meet assessment task requirements

Independent study

Student engages in a variety of tutor recommended or self-selected materials to meet assessment outcomes

Information gathering, readings

Student discusses gathered information in tutor-directed activities, and in assessment (including evidence for portfolio)

Observation

Student reflects on work place practice in relation to theoretical and practical learning

Project work

Defined project outcomes are progressively achieved

‘A’ Grade Description

‘B’ Grade Description

‘C’ Grade Description

‘D’ Grade Description

Criterion One:

Ideas and understanding

· Excels in responding to assessment tasks

· Interesting; demonstrates development of complex ideas

· Appropriately limits and defines terms. Central ideas are clearly and succinctly communicated

· Understands and critically evaluates supporting evidence /reference material

· A sound course, responding to assessment tasks

· Attempts to define terms, not always successful

· Clearly states central ideas, but may have minor lapses in development

· Begins to acknowledge the complexity of central ideas and the possibility of other points of view

· Shows careful reading of supporting evidence/ reference material but may not evaluate them critically

· Adequate, but less effective response to assessment tasks

· Presents central ideas in general terms, occasionally depending on generalisations and/or dictionary definitions

· Limited exploration of other points of views

· Shows basic comprehension of supporting evidence /reference material with occasional lapses in understanding

· Does not respond appropriately to the assessment task

· Lacks central ideas

· Supporting evidence /reference material misunderstood or inadequate

· Ineffective development of ideas

· Assessment too brief

Criterion Two:

Supporting Evidence

· Uses citations appropriately and effectively, providing sufficient evidence

· Explanations supported and justified convincingly

· Support points using a range of relevant citations

· Begins to interpret and justify the evidence, explaining connections between evidence and main ideas

· Generalizations sometimes used to support points

· Sometimes depends on unsupported evidence or personal experience

· Occasionally assumes that evidence speaks for itself and needs no application to the point being discussed

· Occasional lapses in logic

· Uses irrelevant or inadequate supporting evidence /reference material throughout

· Supporting evidence /reference material consistently not acknowledged

Criterion Three:

Organisation and coherence

· Uses logical structure appropriate to assessment tasks

· Transitional sentences often develop and link ideas and identify their logical relations

· Paragraphs have topic sentences guiding the reader through the chain of reasoning or progression of ideas

· Shows a logical progression of ideas and uses transitional sentences

· Some logical links may be faulty but each paragraph clearly relates to central ideas

· Occasionally lists ideas arranged randomly (rather than using any evident logical structure)

· While each paragraph may relate to central idea, logic is not always clear

· Arrangement of sentences within paragraphs may occasionally lack coherence

· Lacks organisation, paragraph coherence and uses few or inappropriate transitional sentences

· Paragraphs lack topic main ideas and may not all relate to assessment tasks

Criterion Four:

Style

· Chooses words for their precise meaning and uses discipline appropriate language

· Writing style fits assessment task

· Sentences are varied, yet clearly structured, focused and succinct

· Generally uses words and discipline appropriate language accurately and effectively

· Sentences generally clear, well structured and focused, though some sentences may be awkward or ineffective

· Occasionally uses relatively vague and simple words

· May use some non academic language occasionally

· Sentence structure generally correct, but sentences may occasionally be wordy, unfocused, repetitive or confusing

· Too vague and abstract

· Overall, contains awkward or grammatically incorrect sentences

· Majority of sentence structure is too simple with use of non academic language

Criterion Five:

Mechanics

(Spelling, punctuation, grammar, referencing and formatting)

· Almost entirely free of mechanical errors

· May contain mechanical errors, which may distract the reader but not impede understanding

· Contains several mechanical errors, which may temporarily confuse the reader but not impede the overall understanding

· Contains many mechanical errors that block the reader’s understanding and ability to see connections between ideas

ASSESSMENT MARKING GUIDE RUBRIC.

NB: To achieve an A grade a student must achieve an A in 3 of the 5 criteria and at least a B for the other 2; To achieve a B grade a student must achieve a B for 3 of the 5 criteria and at least a C for the other 2; To achieve a C grade a student must achieve a C for all criteria.

ASSESSMENTS

There are three assessments for this paper. You will work individually to complete all three assessments. Each assessment will be discussed duing class hours. So DO NOT miss the class sessions.

Must achieve a minimum of 50% for each assessment

If you need any further clarification regarding the assessments, please email me at fahimi.ali@weltec.ac.nz. We will work on it together.

For each assessment you are required to follow the guidelines including the format and the word limits. An electronic copy of the assessments must be submitted on Turnitin (via Moodle) by the due dates of each assessment.

Other guidelines for all assessments:

For all written assessments you are expected to use APA 7th edition referencing system to acknowledge the resources which you use to support your points in the discussion. This includes in-text citations and the list of references. You are required to use a variety of secondary resources to support the points/arguments you make in the discussion of the report.

Do not use Wikipedia, Wikis, BusinessDictionary.com and answers.com as secondary resources.

Complete the following assessment checklist for each assessment before submission. I strongly recommend that you consult the Learning Support Advisors at the Learning Commons for item number 1, 2, 3, 4 and 5.

1

Include page numbers

2

Editorial – check line spacing, font size (constant), alignment

3

Headings and sub-headings to be in bold and underlined

4

APA referencing

5

Proofread - Check spelling and grammar (this will make your idea being communicated better)

Remember that you are writing for the reader (someone else) not to yourself. So be clear in communicating your ideas, arguments and facts.

Assessment 1 - Report ( Total Marks: 100 - weighting for course: 30%)

LO1: Demonstrate the primary role and functions of operations management within the organisational and external environment.

LO2: Demonstrate understanding of quality management principles and use quality tools and techniques in the design of efficient and effective operating systems.

Due Date : 3 April 2020, Friday, 11.59pm

Submission : In Turnitin via Moodle

Number of words : 2,500

Instructions:

Select one New Zeland business. It is recommended that you choose an organisation where you can obtain information easily. It can be from any industry that you are interested to explore.

Imagine that you are just being appointed as an external business consultant for the organisation. You main task is to explore the organisation’s current operation management and quality management areas.

Your report should consist of:

1) Cover page

2) Table of content

3) Executive summary 5 marks

4) Purpose of this report 3 marks

5) Industry backround

Overview (NZ and global) 5 marks

6) Organisation details:

Nature of business, mission, vision, management, location, employees, financial situation (if any), website, social media, competitors.

8 marks

7) Operation strategy

· Define and explain operations strategy 6 marks

· Analyse the organisation’s and the operation strategy(ies).

Example of strategies :Low-cost, scale-based, specialisation, newness, flexible, high quality, service, sustainability. 8 marks

· Investigate if the organisation’s operation strategy formulation

5 marks

8) Quality Management

· Define and explain quality management 8 marks

· Analyse the organisation’s the quality management strategy(ies). 8 marks

· Identify an operational problem (product or service related) of the selected organisation and draw a cause and effect diagram (Ishikawa diagram) to identify the contributing factors (at least 4 main areas of contribution)

(4 x 5 marks = 20 marks)

· Recommend practical solution(s) to the problem 10 marks

(Maximum of 3 solutions)

Report summary 5 marks

APA referencing & citation 5 marks

Other editorial (fonts size, margins, headings, numberings) 4 marks

Total marks = 100 marks

Assessment 2 – Report (Total Marks: 100 - weighting for course: 30%)

LO3: Explain and apply principles and practices for the design and specification of products, services, processes, jobs and systems, including project management.

Due Date : 08 May 2020, Friday (11.59 pm)

Submission : In Turnitin via Moodle

Number of words : 2,500

Instructions:

In continuation to your report in Assesssment 1, the organisation has agreed to award you another consultancy task. You are now required to write a report on a project for product design, processes and job improvement for the organisation. The project must be based on the ‘recommended practical solutions to the problem’ identified in your Assessment 1.

Your report should consist of:

1) Cover page

2) Table of content

3) Executive summary 5 marks

4) Purpose of this report 3 marks

5) Project detail

· List the recommended solution(s) (from assignment 1) 2 marks

· Identify the activities required to solve the problem(s) 10 marks

· Identify the Behavioral Approach(es) for the existing employee to implement each of the identified activities 10 marks

· Draw a weekly Gantt Chart for the activites 20 marks

(marks are based on: presentation, timely, logical flow)

· Identify the budget to run each of the activities 10 marks

(provide evidence of the cost / budget figures)

· Identify the potential barriers to run the activities

(internal & external) – Minimum of 5 barriers (5 x 5 marks = 25 marks

6) Conclusion 5 marks

APA referencing & citation 5 marks

Other editorial (fonts size, margins, headings, numberings) 5 marks

TOTAL MARKS = 100

Assessment 3 – Case Study (Total Marks: 100 - weighting for course: 40%)

LO4: Apply performance measurement and control

LO5: Evaluate resource planning, sales forecasting and production planning techniques and apply the principles of capacity management for a particular situation

Due Date : 05 June 2020, Friday (11.59 pm)

Submission : In Turnitin via Moodle

Number of words : 3,000 words

Instructions:

This assessment is divided into 3 sections. Section A covers LO4 and section B and C cover LO5. You have to attempt all sections.

Section A: Performance measurement control (24 marks)

1) Describe and analyse the four parts of the performance management model.

(The analysis should include: definition, explaination, example (application) and conclusion) (4 x 6 marks = 24 marks)

Section B: ERP and sales forecasting (36 marks)

1) Explain:

a) Enterprise Resource Planning (ERP) (4 x 3 marks = 12 marks)

b) Sales Forecasting (4 x 3 marks = 12 marks)

c) Production planning (4 x 3 marks = 12 marks)

Desription and analysis should include; definition, explanation, example (application) and conclusion

Section C: Capacity management (24 marks)

1) Explain the eight steps in the Capicity Planning Process

Explanation should include: description and example (application)

(8 x 3 marks = 24 marks)

Conclusion 5 marks

APA referencing & citation 6 marks

Other editorial (fonts size, margins, headings, numberings) 5 marks

TOTAL MARKS = 100