MGT424 Quality management
8 QUALITY | August 2019 www.qualitymag.com
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Jim L. Smith has more than 45 years of industry experience in operations, engineering, research & development and quality management. You can reach Jim at faceofquality@qualitymag.com.
CUSTOMER-FOCUSED ENVIRONMENT ORGANIZATIONS MUST EXTEND THEIR DEFINITION OF CUSTOMERS.
JIM L. SMITH
FACE OF QUALITY
08_QM0819-CLMN-Face.indd 8 7/19/19 1:14 PM
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