conflict management by Ray Nash

3 learning objectives\

1)understand the 4 Maxims of conflict management\

2) understand the 3 types of conflict (felt,perceived and real)

3) the path of restoration

4 types of conflict maxim

1)roller coaster emotions,what makes law enforcement so stressful is internal relationships.

2) conflicts are rarely resolved and have to be managed

3) unable to fulfill expections

4) forgiveness is the key to restore

3 types of conflicts

1) Perceived conflict

2) Feeling conflict

3) Real conflict

Several tips to manage conflict

1) Don’t have assumptions (reality check)

2) Use a neutral tone

3) Defuse conflict

4) Don’t should on people

5 attitudes leading to conflict

1)independent spirit

2 wounded

3 bitter

4 rebellious

5 unrestored

path of restoration

quality of obeying

integrity check