3.3 Week 3 Activity

Sam Customer

1234 Street Lane

Small Town, OH 43402

January 29, 2018

Sea-Tasty Tuna

Route 234

Big Town, OH 43085

Dear Sirs:

I’ve been buying your tuna fish for years, and up to now it’s been OK.

But this morning I opened a can to make myself a sandwich. What do you think was staring me in the face? A fly. That’s right, a housefly. That’s him you see taped to the bottom of this letter.

What are you going to do about this?

Sincerely,

Sam Customer

Enclosure [fly taped to letter]

Sea-Tasty Tuna

Route 234

Big Town, OH 43085

www.seatastytuna.com

January 31, 2018

Mr. Sam Customer

1234 Street Lane

Small Town, OH 43402

Dear Mr. Customer:

We were very sorry to learn that you purchased a defective can of tuna fish.

Here at Sea-Tasty we are very careful about hygiene at our plant. The tuna are scrubbed thoroughly as soon as we receive them. After they are processed, they are inspected visually at three different points. Before we pack them, we rinse and sterilize the cans to ensure that no foreign material is sealed in them.

Because of these stringent controls, we really don’t see how you could have found a fly in the can. Nevertheless, we are enclosing coupons good for two cans of Sea-Tasty tuna.

We hope this letter restores your confidence in us.

Sincerely,

Louise Writer

Enclosure [coupons]