Nursing Community
Chapter 18 Community and Group Communication
Characteristics of Effective Groups
Collective identity
Shared purpose
Communication
Open communication
Group norms
Participation
Shared leadership
Cohesion
Shared decision making
Conflict management
Problem solving
Stages of Group Development
Group formation
Group initiation
Group expansion
Group membership
Group dissolution
Group stages and formation
Forming
Storming
Norming
Performing
Group Functions
Group tasks
Internal maintenance tasks
Goal-attainment tasks
Roles of group members
Group maintenance roles
Gatekeeper
Encourager
Conflict manager
Standard setter/tester
Group Functions (cont.)
Goal-attainment roles
Initiator
Opinion and information seeker/giver
Clarification/elaboration builder
Summarizer
Decision-making facilitator
Consensus builder
Group Functions (cont.)
Groups as change agents
Empowerment
Concepts related to change
Lewin
Change occurs in stages
Types of Groups
Educational/learning groups
Support groups
Self-help groups
Therapy groups
Task groups
Focus groups
Coalitions
Working with Groups
Group leadership
Participatory leadership (democratic)
Authoritarian leadership (autocratic)
Evaluating groups
Process evaluation
Impact evaluation
Outcome evaluation