Communication Channel and Context Matrices.
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Communication Channel and Context Matrices COMM/400 Version 7 |
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Communication Channel and Context Matrices
Part I – Communication Channel Matrix
Fill in descriptions of the characteristics and examples, pros, cons, and recommended etiquette of each communication channel.
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Characteristics and examples |
Pros |
Cons |
Etiquette for managers and staff |
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Personal E-Mail |
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Company-Wide E-Mail |
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Phone Call |
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Teleconference |
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Virtual Meeting or Web Conference |
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Face-to-Face Meeting |
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Part II – Communication Context Matrix
Recommend and provide justification for the appropriate communication channel you would use in the following contexts. In your 3- to 5-sentence justification, explain whether the channels may vary according to company size or culture.
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Situation
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Recommended Channel (specify the type of intrapersonal, interpersonal, public, mass, or computer-mediated context channel) |
Justification |
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Publicizing a change in employee benefits |
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Handling a conflict situation between virtual teams |
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Handing a conflict situation between a manager and an employee |
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Detailing a new procedure to a small number of employees |
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Training a team on a new software program |
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Explaining a new process to the company |
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Announcing promotions |
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Announcing the termination of a dangerous employee |
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Announcing a major reorganization |
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Announcing a major layoff cycle |
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