communication
Nonverbal Communication
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C o p y rig h t © 2 0 1 6 C e n g a g e L e a rn in g . A ll R ig h t s R e s e rv e d . Ma y n o t b e s c a n n e d , c o p ie d o r d u p lic a t e d , o r p o s t e d t o a p u b lic ly a c c e s s ib le w e b s it e , in w h o le o r in p a rt .
Chapter 5 Learning Outcomes
Characteristics of nonverbal communication
Types of nonverbal
communication
Strategies to improve your nonverbal
communication American University of the Middle East | COM114 2
W ha
t ar
e no
nv er
ba l
m es
sa ge
s? Nonverbal messages are cues (signals, signs) we send with our Body Voice Space Time Appearance to support, modify, contradict, or even replace a verbal message.
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Characteristics of Nonverbal Communication
Inevitable “We cannot NOT communicate”.
Primary conveyor of
emotions
Multi- channeled Ambiguous
Types of Nonverbal Communication
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Paralanguage/ Vocalics – pitch, volume, rate, quality,
intonation, pauses
Kinesics (body) – eye contact,
gestures, emblems, illustrators,
adaptors, facial expression, posture, body movement, touch (haptics)
Chronemics (time)
Proxemics (space) – personal, territorial, acoustic
Physical appearance
Use of Voice
An effective delivery style can be achieved by varying the pitch, volume, and vocal quality
Intelligibility To be
understandable; affected by articulation,
pronunciation, and accent
Vocal expression
Contrasts in pitch, volume, rate, and
quality Avoid monotone
Pauses Moments of
silence strategically used
to enhance meaning and mark
important ideas
American University of the Middle East | COM114 | Chapter 15 Delivery 6
Use of Body
a) Appearance Consider audience and occasion
Consider topic and purpose Avoid extremes
b) Posture An upright stance and squared
shoulders communicate a sense of confidence
c) Poise Graceful and controlled use of
the body
d) Eye Contact Involves looking at people in all parts of an audience throughout
the speech
American University of the Middle East | COM114 | Chapter 15 Delivery 7
Use of Body
e) Facial expressions Facial expressions can convey
nonverbal immediacy by communicating the speaker is
personable and likeable
f) Gestures Describe or emphasize what one is
saying Refer to presentational aids
Clarify structure
g) Movement Movement with a specific purpose Unplanned movement distracts the
audience from the message
American University of the Middle East | COM114 | Chapter 15 Delivery 8
Guidelines for Improving NV Communication: Sending
Consciously monitor your NV messages
Intentionally align your NV messages with your purpose
Adapt your NV messages to the situation
Reduce or eliminate distracting NV messages
American University of the Middle East | COM114 | Chapter 12 Organizing Your Speech 9
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Guidelines for Improving NV Communication: Interpreting
NV messages may mean different things to different people
Consider each nonverbal message in context
Pay attention to the multiple NV messages being sent and their relationship to the verbal message
Use perception checking
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