COM-30122

COM-30122 Company Profiles Company A is a new start-up business in Austin, Texas. Company A consists of 10 employees. Twenty percent of employees speak only Spanish, and 40 percent of employees are bilingual (speaking both English and Spanish). The employees currently work out of the founder’s vacation home. Company A maintains all of its files on paper in filing cabinets, and the manager rarely finds it necessary to use technology. Company A often struggles with a lack of employee availability, as most employees have families and second part-time jobs while they wait for business to pick up at Company A. The sporadic work schedules call for employees to manage their work and time with little direction from the chief executive officer. The company’s main goal is to save money by gaining efficiencies in serving clients, rather than increasing prices. Company B is a small, family-owned business near Montreal, Quebec, Canada. Company B currently has 42 employees, most of whom are French-speaking. The owner regularly hires younger members of the family to help out part time during the busy season each summer. A major strength of the company is its use of technology for fast-paced communication and marketing techniques. The biggest struggle for Company B is competition with other local businesses to attract tourists. Company B’s goal is to have a well-known presence in the community and gain new customers who return to support the business year after year. Company C is a Fortune 500 business in Shanghai, China. Company C currently has nearly 3,400 employees and serves more than 100,000 international clients. In order to gain clients, many employees must travel several months per year. Although employees regularly work 50 to 60 hours per week, Company C struggles to answer the large volume of email that comes in every day. This causes important emails to often get lost and go unanswered. Company C’s main goal for this fiscal year is to increase revenue by 15% from last year.